On-shoring continues...

[rahvin]

http://netscape.fool.com/news/mft/2005/...taollnk002001&npu=y&bounce=y&bounce2=y

Although those other companies derive cost savings from doing substantial work overseas, you're unlikely to have much occasion to call a Nike shoe factory in the suburbs of Manila, or to ask an Accenture or GE techie in Mumbai to write you some code. But if your computer is a Dell -- and there's about a one-in-five chance that it is -- you'll probably be on the phone eventually with a gentleman in Bangalore who's trying to explain to you why your automatic coffee cup holder isn't working anymore (or why it's not an automatic coffee cup holder). Whether you can't understand the customer-service rep or just don't like offshoring in general, you might find the discussion irksome.

Perhaps not for long, though. The company whose name is nearly synonymous with Indian tech support now intends to double the size of its customer service center in ... Oklahoma City. It may be a coincidence, or it may not, that Dell made this announcement on the first business day after July 4.

In explaining its prairie home expansion, Dell pointed to "the quality of the area workforce." But this Fool suspects that the low cost of living in Oklahoma -- and the competitive cost of labor -- had something to do with the decision. According to the U.S. Census Bureau, Oklahoma's median household income lies 15% below the U.S. average.

Globalization is always a give and take.

 

[ahurtt]

So will this call center the one that handles all the calls from Dell owners in India?

 

[rahvin]

Originally posted by: ahurtt
So will this call center the one that handles all the calls from Dell owners in India?

Only if they give the representatives training in speaking indian dialects and give them indian names. :laugh:

 

[DealMonkey]

Thank gawd, I hated talking to those clueless idiots in India.

 

[ahurtt]

Originally posted by: rahvin

Originally posted by: ahurtt
So will this call center the one that handles all the calls from Dell owners in India?

Only if they give the representatives training in speaking indian dialects and give them indian names. :laugh:

Why would they do that? Then the people in India won't get to feel what we have to deal with all the time when we need help. I think they should instruct the call takers to speak in really slow very accented southern drawls.

 

[Train]

Originally posted by: DealMonkey
Thank gawd, I hated talking to those clueless idiots in India.

You havent talked to someone from Oklahoma have you?? he he, j/k

OK has had some serious Brain Drain, Crime, and Drug/Gang problems over the past few years. It doesnt surprise me that they have a median income below the rest of the country.

 

[rahvin]

Originally posted by: DealMonkey
Thank gawd, I hated talking to those clueless stuborn rude idiots in India.

fixed.

And you aren't the only one, I have made it pretty clear to more than one company that if they outsourced they would loose my business. I hate talking to people in india even if they have a pseudo name of "mike".

 

[Engineer]

I applaud Dell for this. They are also building a new assembly center in North Carolina to employ 1,500 people when fully staffed. Screw IBM and the China deal on their PC's...it's Dell for me!