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On my fifth transfer on Dell support.and they havent even addressed my issue

Hayabusa Rider

Hayabusa Rider

Admin Emeritus & Elite Member
I pretty much have had it waiting for an hour and not getting any help

Anyone know a US telephone number so I can call someone with some clue?
 
My bluetooth GPS case is cracked, more like smashed. All I want to do is get the replacement unit less the junk I have all the software etc.

So I am holding and the Dell lady says she has to put me on hold again because her computer locked up and she has to reboot.

:roll:
 
Originally posted by: WinstonSmith
My bluetooth GPS case is cracked, more like smashed. All I want to do is get the replacement unit less the junk I have all the software etc.

So I am holding and the Dell lady says she has to put me on hold again because her computer locked up and she has to reboot.

:roll:
Click to expand...

:thumbsdown:
 
My hubby and I used the online Dell support just before bedtime last night and got an answer by the time we woke up this morning. Could you get help online instead?
 
I just called them this week for a cracked laptop case and they had no problems with that. They are sending me an empty box to send it back in.. took a total of 5 minutes.
 
Originally posted by: GrouchyLadybug
My hubby and I used the online Dell support just before bedtime last night and got an answer by the time we woke up this morning. Could you get help online instead?
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The reason I elected to call was because this is something that falls outside of warranty (or so I would think). I expected that without direct communication, the answer would be to get the whole unit. That gets me things I really don't need, so I figure I would have to kick this up to a higher level. Maybe I'm right, and maybe not, but I should not be on my SIXTH transfer, just to find out which dept is the right one for my unit. That should be a no brainer

 
I've had good luck with Dell support via emails, plus a concession perk. But I suppose that really works best if your support need isn't urgent...
 
Originally posted by: Yo_Ma-Ma
I've had good luck with Dell support via emails, plus a concession perk. But I suppose that really works best if your support need isn't urgent...
Click to expand...

tx #10 now
 
Originally posted by: anxi80
happy our work buys the gold tech support packages. automatically gets transferred to a u.s. center.
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We have some really high package. I don't even have to call Dell. Just order my replacement parts online and they show up the next day.
 
get it done through email.

just email their support, and they'll setup pickup and return

why bother calling, when they're more effiecient in email support.
 
I am on the phone with them now. There is activity on my account that I didn't make. Someone in MA (I live in CA) has access to my account. I even have his name. I just can't get them to understand that it isn't me.
 
Well, after about two hours on the phone I had to go to work.

I recieved an email saying that they can't do a thing for me.


I sent back a reply stating I want to speak with someone at the highest level and inferred that I have a large say in who my company deals with and it's looking like it isn't going to be them.

Of course that last line is complete BS 😀

We'll see.
 
Originally posted by: WinstonSmith
Well, after about two hours on the phone I had to go to work.

I recieved an email saying that they can't do a thing for me.


I sent back a reply stating I want to speak with someone at the highest level and inferred that I have a large say in who my company deals with and it's looking like it isn't going to be them.

Of course that last line is complete BS 😀

We'll see.
Click to expand...




:roll:
 
Originally posted by: dartworth
Originally posted by: WinstonSmith
Well, after about two hours on the phone I had to go to work.

I recieved an email saying that they can't do a thing for me.


I sent back a reply stating I want to speak with someone at the highest level and inferred that I have a large say in who my company deals with and it's looking like it isn't going to be them.

Of course that last line is complete BS 😀

We'll see.
Click to expand...




:roll:
Click to expand...


Frankly, someone there needs a good ass kicking and I was in the mood to do it. There is NO way a company the size of Dell should have support that doesn't even know what products it sells or has to keep you on hold for literally two hours to only be told that they don't know.

That's unacceptable and frankly I want compensation for my aggravation. I work with people as well, and my ass would have been fired long ago if I sank to the poor level of competence that Dell has.
 
Originally posted by: WinstonSmith
Originally posted by: dartworth
Originally posted by: WinstonSmith
Well, after about two hours on the phone I had to go to work.

I recieved an email saying that they can't do a thing for me.


I sent back a reply stating I want to speak with someone at the highest level and inferred that I have a large say in who my company deals with and it's looking like it isn't going to be them.

Of course that last line is complete BS 😀

We'll see.
Click to expand...



:roll:
Click to expand...


Frankly, someone there needs a good ass kicking and I was in the mood to do it. There is NO way a company the size of Dell should have support that doesn't even know what products it sells or has to keep you on hold for literally two hours to only be told that they don't know.

That's unacceptable and frankly I want compensation for my aggravation. I work with people as well, and my ass would have been fired long ago if I sank to the poor level of competence that Dell has.
Click to expand...


Tell us how you really feel
 
Originally posted by: WinstonSmith
Originally posted by: dartworth
Originally posted by: WinstonSmith
Well, after about two hours on the phone I had to go to work.

I recieved an email saying that they can't do a thing for me.


I sent back a reply stating I want to speak with someone at the highest level and inferred that I have a large say in who my company deals with and it's looking like it isn't going to be them.

Of course that last line is complete BS 😀

We'll see.
Click to expand...




:roll:
Click to expand...


Frankly, someone there needs a good ass kicking and I was in the mood to do it. There is NO way a company the size of Dell should have support that doesn't even know what products it sells or has to keep you on hold for literally two hours to only be told that they don't know.

That's unacceptable and frankly I want compensation for my aggravation. I work with people as well, and my ass would have been fired long ago if I sank to the poor level of competence that Dell has.
Click to expand...



Yes, your people skills are outstanding from this example...:Q
 
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