On Hold.....

[Juice Box]

Been on hold with E*Trade for upwards of 45 min now Pick up the damn phone!!!

 

[meltdown75]

any good tunes playing? :music:

 

[Juice Box]

Originally posted by: meltdown75
any good tunes playing? :music:

no...thats one of the bad things....the other place I called (scottrade) had the audio from CNBC playing...that was something to listen to...but this just blows!

 

[DaTT]

I never wait on hold for more than 2 - 3 minutes.

 

[meltdown75]

Originally posted by: Juice Box

Originally posted by: meltdown75
any good tunes playing? :music:

no...thats one of the bad things....the other place I called (scottrade) had the audio from CNBC playing...that was something to listen to...but this just blows!

just complete silence or what? looping advertisements?

 

[biostud]

Originally posted by: meltdown75

Originally posted by: Juice Box

Originally posted by: meltdown75
any good tunes playing? :music:

no...thats one of the bad things....the other place I called (scottrade) had the audio from CNBC playing...that was something to listen to...but this just blows!

just complete silence or what? looping advertisements?

someone is blowing in the phone.

 

[dman]

Originally posted by: DaTT
I never wait on hold for more than 2 - 3 minutes.

Apparently you don't get personalized service at many places.

 

[Juice Box]

Originally posted by: biostud

Originally posted by: meltdown75

Originally posted by: Juice Box

Originally posted by: meltdown75
any good tunes playing? :music:

no...thats one of the bad things....the other place I called (scottrade) had the audio from CNBC playing...that was something to listen to...but this just blows!

just complete silence or what? looping advertisements?

someone is blowing in the phone.

haha no...its just very very bad music....these places need like a "leave a message and we'll get back you type of service"

 

[DaTT]

Originally posted by: dman

Originally posted by: DaTT
I never wait on hold for more than 2 - 3 minutes.

Apparently you don't get personalized service at many places.

Au contraire. If a company has a customer on hold for 45 minutes, they obviously don't care about you....therefore I take my business elsewhere.

 

[Juice Box]

Originally posted by: DaTT

Originally posted by: dman

Originally posted by: DaTT
I never wait on hold for more than 2 - 3 minutes.

Apparently you don't get personalized service at many places.

Au contraire. If a company has a customer on hold for 45 minutes, they obviously don't care about you....therefore I take my business elsewhere.

Hes got a point...but you also have to consider E*Trade is a huge company and it is a Monday....so they might be a little slow

 

[frankie38]

Dump etrade. their cust svc is very bad.

 

[DaTT]

Originally posted by: Juice Box

Originally posted by: DaTT

Originally posted by: dman

Originally posted by: DaTT
I never wait on hold for more than 2 - 3 minutes.

Apparently you don't get personalized service at many places.

Au contraire. If a company has a customer on hold for 45 minutes, they obviously don't care about you....therefore I take my business elsewhere.

Hes got a point...but you also have to consider E*Trade is a huge company and it is a Monday....so they might be a little slow

Obviously they need to hire more customer service people if they are so big.

 

[Juice Box]

Originally posted by: frankie38
Dump etrade. their cust svc is very bad.

its not for me....im calling them for my job...not much I can do about it

 

[Juice Box]

Originally posted by: frankie38
Dump etrade. their cust svc is very bad.

haha im actually getting that impression now...i had someone call them on another line and select the "I want to open an account" option and sure enough someone answered right away....only to re-direct his call to the line im on hold on

 

[Juice Box]

:roll:.....i FINNALY get someone and he doesnt have an answer to my quesion....*sigh*...and GUESS WHAT??? Im getting transfered again....

 

[dman]

Originally posted by: DaTT

Originally posted by: dman

Originally posted by: DaTT
I never wait on hold for more than 2 - 3 minutes.

Apparently you don't get personalized service at many places.

Au contraire. If a company has a customer on hold for 45 minutes, they obviously don't care about you....therefore I take my business elsewhere.

Depends. Not that they don't care about you, none of them do, it's just that you get what you pay for. If a company picks up the call and talks to you in 5minutes you are paying for that service (to care for you) in some form or another. A company that offers $10trades for stocks isn't likely going to pick up the phone as fast as one that charges $30+.03/share, etc or has monthly maintenance fees, etc. Same thing in any business really. You can shop around but you'll pay for it eventually.

Not that there's anything wrong with that. Time = Money, so, if you are in need of frequent personalized service then it would be worthwile switching to somebody else. ETrade is designed for those who want to do things themselves, for those who need to call, they have to wait. I imagine (I don't know) that etrade may have a special # for people who do large volumes of transactions with them/etc.

/Not affiliated with Etrade, however I do have an account with them.