OMG I hate Dell *Poll

[ViciouS]

I'm a sucker for buying from them; this stupid 2005fpw has got me pulling my hair out. Going on my 3rd return for this stupid monitor, i went over the 30 day refund period because I was trying to exchange the monitor, BY 7 DAYS!!! I had already exchanged it once. Now they refuse to refund me. I tried to tell them the last defective monitor i received was 4 days ago how can i be over my refund date, whatever im screwed and locked in.

Also everyone of those f'tards transfer me and i get dropped every single TIME. Nothing ever gets handled. I called on Sunday and they kept transferring me to a department that WAS NOT OPEN. Every time i call it takes at least an hour to get some one that is not half retarded or doesn?t transfer me the second i open my mouth. AND WTF IS THE PURPOSE of have 10000000 option to dial when you call when you get the same stupid department no matter what you choose. I swear they don?t monitor any of these calls, because if anyone who had any sense listened to these morons talk to customers they would be changing the way they handle things.

No wonder they have to sell everything so cheap.

Please share your experiences.

 

[T3C]

they have always been good to me

 

[DorkBoy]

I ordered a Dell 8400 about 2 months ago.
While the puter was in shipment I wanted to know the Motherboard model (there site shows several different boards). So I called Dell TS, 20 minutes later after explaining over and over again what I wanted, being put on hold several times while he seeked help he came backed and told me -------------------------------> "800 MHZ FSB"

Like "No Sh*t", So I hung up and waited for the puter to see myself.

Then they called my house over and over to get my feedback/opinion.

Thanks Dell TS

 

[fbrdphreak]

Well, I just had my first experience w/them today; twice. (1) Had to get a keyboard replaced on a laptop, under warranty. Called, answered phone in under 5 minutes; spent maybe 10 min on the phone getting info and should have the keyboard mid next week :thumbsup:
(2) Had to find out how to get the MAC address on a new 1700N network printer, stupid printout didn't list it as "MAC" and when I tried the "UAA" address my IP system told me it wasn't a valid MAC. Guy was helpful, went and grabbed a 1700N they had in the office, did the print out and told me it WAS the UAA; turns out I typed it in wrong first time

Surprisingly helpful, but there are too many horror stories for me to think this will happen all the time

 

[anxi80]

good. i call all the time for work and we got gold support (translation: get to speak to americans ). the turn around for repairs and parts has always been great, and the whole process only takes a few moments.

 

[Queasy]

I only had one bad experience out of about five calls. Was ordering a computer for my Dad and called into change the shipping address to the worksite he just arrived at and they cancelled the order instead of just changing the shipping address. They fixed it but it delayed his order by almost two weeks.

 

[Carbo]

I learned that the best way to deal with Dell support is via email. My most recent issue was my 1901FP LCD wasn't working in digital mode. Tried everything, but to no avail. Finally, with some serious digging around, I found that this is a known issue with this model monitor. Now, I knew if I called, I'd be put through all sorts of BS. Instead, I emailed Ramish and he replied with a list of tests to perform. The following morning I emailed Shamesh and explained that the fix its they recommended didn't fix anything. He asked for my address and some verifications. Had a new monitor 2 days later. And, yes, digital mode is working on this one.

 

[olds]

I love the ease of ordering from Dell and I have never had a problem with their products. But, someone back east who I don't know, gained access to my account and ordered a computer. It was a nightmare getting someone who could understand English well enough to take care of the issue. It took two weeks to get it taken care of.
No more Dell for me.

 

[Drakkon]

Originally posted by: Carbo
I learned that the best way to deal with Dell support is via email. My most recent issue was my 1901FP LCD wasn't working in digital mode. Tried everything, but to no avail. Finally, with some serious digging around, I found that this is a known issue with this model monitor. Now, I knew if I called, I'd be put through all sorts of BS. Instead, I emailed Ramish and he replied with a list of tests to perform. The following morning I emailed Shamesh and explained that the fix its they recommended didn't fix anything. He asked for my address and some verifications. Had a new monitor 2 days later. And, yes, digital mode is working on this one.

Agreed...email or the support boards are the BEST way to go...dealing with them by phone just leads to frustration. I go back there time and again whenever i have a problem and its always resolved within 24 hrs.

 

[ViciouS]

Originally posted by: anxi80
good. i call all the time for work and we got gold support (translation: get to speak to americans ). the turn around for repairs and parts has always been great, and the whole process only takes a few moments.

Being a dell customer service "vet" I?d say you have a 50/50 chance of talking to an American. But it?s nice to know that foreigners are equally unqualified.

 

[hzl eyed grl]

They've always been great with us. *Shrug*

 

[DorkBoy]

Originally posted by: Carbo
I learned that the best way to deal with Dell support is via email. My most recent issue was my 1901FP LCD wasn't working in digital mode. Tried everything, but to no avail. Finally, with some serious digging around, I found that this is a known issue with this model monitor. Now, I knew if I called, I'd be put through all sorts of BS. Instead, I emailed Ramish and he replied with a list of tests to perform. The following morning I emailed Shamesh and explained that the fix its they recommended didn't fix anything. He asked for my address and some verifications. Had a new monitor 2 days later. And, yes, digital mode is working on this one.

I agree, email is the way to go. I have ordered replacement parts via email, seems quick and easy.

 

[Linflas]

Just last week I had a computer lab Dell machine with a bad power supply. I went through the self help stuff on the Dell site quickly, jotted down the journal number, called the 800 support number, and was on with a live human in about 2 minutes. Explained to him what the problem was, what steps I had taken, gave him the service tag #. He asked if I had another machine around to swap power supplies with which I did so I did that as well to verify it was in fact the powers supply and not the logic board on the case face. 2 days later a new power supply was delivered to the location. What more could I expect from tech support? The rep was polite, they delivered a part to me in a timely manner with no hassle.

 

[MechJinx]

I've learned the same as Carbo. Go through their email system is much easier than trying to get someone on the phone. I support LAB computers at my work and I have a counterpart who supports the office desktops systems. He prefers the phone and I prefer the email. When we talk about Dell, he tells me how much he HATES dealing with them and how much trouble he has. Where, I use the email system. Replacement parts and feedback always come in a timely manner. They've even got to the point where they don't even send a tech anymore unless I request it because they've learned that I replace most of the parts myself and send back the defective ones. But, this is from a business perspective and I know that home users get a much different system. I just ordered a 1901FP for home and we'll what happens if anything goes wrong with the monitor.

 

[BrokenVisage]

I try to tell people not to buy Dell, especially their LCD panels, why do you think there's always a good deal going on for them? But people don't listen, and I weep for them.

 

[spherrod]

Never had an issue since we switched to Relationship Express with them - I pity home users having to go through the Indian call centres though

 

[rh71]

get the direct number before you let them transfer you to it.

 

[ViciouS]

Originally posted by: rh71
get the direct number before you let them transfer you to it.

Oh, I HAVE! Nice to be qued up again!

 

[icejunkie]

At least you dont have an insect inside your screen

 

[Hammer]

Originally posted by: anxi80
good. i call all the time for work and we got gold support (translation: get to speak to americans ). the turn around for repairs and parts has always been great, and the whole process only takes a few moments.

we have platinum. never had any issues. support has been great.

 

[SilverTorch]

Dell Consumer support needs helps, and by help I mean Dell should stop out sourcing, but Dell Business support is great, I have had no problems with them.

 

[Hammer]

Originally posted by: SilverTorch
Dell Consumer support needs helps, and by help I mean Dell should stop out sourcing, but Dell Business support is great, I have had no problems with them.

you mean offshoring, not outsourcing

 

[diablofreak]

if they off shore to knowledgeable techs, i dont think people would mind

but they outsource to offsource non-english speaking morons who don't even know what they're talking about but reads from a preprinted script!

 

[CRXican]

your monitor is fine

so were the last two

now stop bitching

 

[akubi]

i bought two 2005fpws and they bought arrived in perfect conditions on the first shipment. I even called CSR after two weeks to get additional discount and coupons cuz the price dropped slightly. Got 'em for $380 and $390.