OMG! I called dell tech support and actually got someone in AMERICA

[aphex]

Today is a good day!

My little pointer button is wearing down so im calling to get a replacement

EDIT: WOohoo!!! Their sending it overnight to me for free

 

[pyonir]

You wore it down to a nub huh?

:Q

 

[pray4mojo]

They do that for you? Free of charge?

 

[JetBlack69]

:Q

 

[Bootprint]

And you know they were in American, how?

 

[aphex]

Originally posted by: Bootprint
And you know they were in American, how?

The southern accent kinda gave it away....

 

[AlienCraft]

Originally posted by: aphex


Today is a good day!

My little pointer button is wearing down so im calling to get a replacement

I was watching a PBS program on Global Economy and they showed CS reps in India using made up American names like Tracy and Megan. I'll bet that was no TRACY!!!!


Glad it made your day , though. It is the little things, right.

 

[aphex]

Originally posted by: pyonir
You wore it down to a nub huh?

:Q

Were you on the line? Thats the exact freakin words i used!!!

 

[aphex]

Originally posted by: pray4mojo
They do that for you? Free of charge?

Yep.... Surprizingly enough their overnighting it too

 

[ElFenix]

i called regular customer service the other day and got someone in america! it was amazing.

 

[Bootprint]

Originally posted by: aphex

Originally posted by: Bootprint
And you know they were in American, how?

The southern accent kinda gave it away....

I guess with a southern accent...

I heard that they are trained in India at the call centres to have no accents to Americans.


LOL, at the thought of some guy in India with a Texan drawl.

 

[pyonir]

Originally posted by: aphex

Originally posted by: pyonir
You wore it down to a nub huh?

:Q

Were you on the line? Thats the exact freakin words i used!!!

Well i work for Dell and i sometimes use this southern accent....

 

[Renob]

I know it sucks all our jobs are going to Pananma and India

I get callers every day saying, thank God you speek english.

This post was brought to you buy a Dell tech support guy who is going to loose his job to someone overseas.

 

[xchangx]

We met with a company in New York (Computer Generated Solutions) and their CEO said that they do about half of Dell's tech support and they outsource 3/4 of their calls to India.