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OMG! I called dell tech support and actually got someone in AMERICA

aphex

aphex

Moderator<br>All Things Apple
Moderator
🙂

Today is a good day!

My little pointer button is wearing down so im calling to get a replacement 🙂

EDIT: WOohoo!!! Their sending it overnight to me for free 😀
 
Originally posted by: aphex
🙂

Today is a good day!

My little pointer button is wearing down so im calling to get a replacement 🙂
Click to expand...
I was watching a PBS program on Global Economy and they showed CS reps in India using made up American names like Tracy and Megan. I'll bet that was no TRACY!!!!

😀
Glad it made your day , though. It is the little things, right.
 
i called regular customer service the other day and got someone in america! it was amazing.
 
Originally posted by: aphex
Originally posted by: Bootprint
And you know they were in American, how?
Click to expand...

The southern accent kinda gave it away....
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I guess with a southern accent...

I heard that they are trained in India at the call centres to have no accents to Americans.


LOL, at the thought of some guy in India with a Texan drawl.
 
I know it sucks all our jobs are going to Pananma and India

I get callers every day saying, thank God you speek english.

This post was brought to you buy a Dell tech support guy who is going to loose his job to someone overseas.
 
We met with a company in New York (Computer Generated Solutions) and their CEO said that they do about half of Dell's tech support and they outsource 3/4 of their calls to India.

 
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