We had a customer fry a DDR board by sticking the DIMM in backwards.
Didn't think it was possible? You were wrong.
He bought another board and DIMM and this time around managed to put the DIMM in correctly.
He fires it up with his PRE TESTED 1.333 CPU and decides to call us because it only comes up as a 1 GHz.
"There's a jumper on the board. Make sure it's on 133. If it's set to 100 it'll come up as 1000."
"It's on the 133 position." he said.
I explain to the man, "If it's in the 100 position, your choices for bus speed in the BIOS are 100 to 132 and if it's set to 133 the choices are from 133 to 166. Therefore, I think we need to go into the BIOS and see if it's set to 133."
"I'm in the BIOS and it's set to 133." he tells me.
"Good." I assure him, "Save and exit and tell me what speed it posts at."
"1.333" he answers.
"Good. Anything else?" I ask.
"Yeah." he says, "The RAM says it's runnung at 100."
Now I'm getting a little impatient because the motherboard is a VERY WELL documented MSI K7T266 Pro and the information I just shared with him was on page 2-4 (the jumper settings) and page 3-26 (the BIOS settings). Now he's asking me something that is CLEARLY covered on page 3-12.
Of course, this guy is not capable of putting a DIMM in right, so what makes me think he can read?
Obviously he's in over his head. I decide to read out to him page 3-12 VERBATIM. "It says here in the manual that in Advanced chipset features, if SDRAM frequency is set to HCLK that the DRAM clock will be equal to the host clock. What do you have this set to?"
"It's set to HCLK-33" he says.
"OK sir," I respond "If host clock is 133 and you subtract 33, that's 100. Change this to host clock and you should be in good shape."
"Ok." he responds, "It says 133 on the SDRAM now."
"Anyhting else, sir?"
"I have to say that I am very disappointed in your tech support." he says.
"WHAT DO YOU MEAN?!?!" I say surprised.
"You don't know your products very well if you have to resort to whipping out the manual to answer simple questions about CPU and SDRAM bus settings."
I felt like reaching through the phone and ripping his God damn head off. :|
Didn't think it was possible? You were wrong.
He bought another board and DIMM and this time around managed to put the DIMM in correctly.
He fires it up with his PRE TESTED 1.333 CPU and decides to call us because it only comes up as a 1 GHz.
"There's a jumper on the board. Make sure it's on 133. If it's set to 100 it'll come up as 1000."
"It's on the 133 position." he said.
I explain to the man, "If it's in the 100 position, your choices for bus speed in the BIOS are 100 to 132 and if it's set to 133 the choices are from 133 to 166. Therefore, I think we need to go into the BIOS and see if it's set to 133."
"I'm in the BIOS and it's set to 133." he tells me.
"Good." I assure him, "Save and exit and tell me what speed it posts at."
"1.333" he answers.
"Good. Anything else?" I ask.
"Yeah." he says, "The RAM says it's runnung at 100."
Now I'm getting a little impatient because the motherboard is a VERY WELL documented MSI K7T266 Pro and the information I just shared with him was on page 2-4 (the jumper settings) and page 3-26 (the BIOS settings). Now he's asking me something that is CLEARLY covered on page 3-12.
Of course, this guy is not capable of putting a DIMM in right, so what makes me think he can read?
Obviously he's in over his head. I decide to read out to him page 3-12 VERBATIM. "It says here in the manual that in Advanced chipset features, if SDRAM frequency is set to HCLK that the DRAM clock will be equal to the host clock. What do you have this set to?"
"It's set to HCLK-33" he says.
"OK sir," I respond "If host clock is 133 and you subtract 33, that's 100. Change this to host clock and you should be in good shape."
"Ok." he responds, "It says 133 on the SDRAM now."
"Anyhting else, sir?"
"I have to say that I am very disappointed in your tech support." he says.
"WHAT DO YOU MEAN?!?!" I say surprised.
"You don't know your products very well if you have to resort to whipping out the manual to answer simple questions about CPU and SDRAM bus settings."
I felt like reaching through the phone and ripping his God damn head off. :|
