- May 26, 2003
- 15,549
- 1
- 81
Basically, my ISP is the worst nightmare ever.
I have been with them for the last 2,5 years, and they were fine in the beginning. Since last year, they are a joke. They are supposed to be blazing fast ethernet connection (connecting to school's T1 network - Virginia Tech).
In all their advertisements, they claim this "Each NTC property has a high-speed broadband connection distributed by Ethernet switches to each customer's bedroom. In most locations, NTC also has a direct fiber-optic, ATM or T-1 connection to the local University's network. NTC customers receive the same benefits of on-campus services in the comfort of their own off-campus apartment."
When I signed up, they told me we were using the university's network, so we should have almost the same speed as any on-campus connection. Well that's a big lie. We are lucky if we can get 30kb/s in any download. It basically takes 45 seconds to 1 minutes to load any website. ANY WEBSITE!
I know the problem is not with just a few of us. All my friends and their friends hate them. They experience the same slow speed 24/7. The only time our speed goes back to normal is when we have a break (thanksgiving, christmas, spring) when students leave town. So I know this is a bandwidth issue. They just assign very limited bandwidth to 25,000 students.
What's even worse is, their network is never stable. We lose our connection at least 5 times a day for total times upto 10 hours in some cases.
Another thing is, they don't have a single bit of respect for customers. You call them, you are on hold for an hour, then finally you reach someone to talk, and he has no clue about networks. You ask for a manager, and managers are never there. I experienced this for at least 25 times. You call them, wait for an hour, and when you ask for a manager, manager is either trying to fix the network outrage (i thought technicians did this) or he is in vacation. Nothing different when you send them an email, they will just ignore it. Beginning of this week, I sent them an email asking for an explanation, and told them I was going to file a claim with BBB if they don't respond to my email by friday afternoon. Well guess what? They didn't respond
So to all of you that knows anything about law; can we have a case here? I can easily get the support of 2,000-3,000 students. The last petition we did got signed by 3,500 students.
I am pissed of getting raped by corporations just because we are colleege students. I want to do something, but I want to know if anything will result on our side at the end.
Cliff Notes:
- ISP advertises broadband connection
- We sign up, at the beginning they are great, then they began to suck, worse than dial-up.
- We call them asking for managers, managers are never there.
- We email them, no response. They don't care if you file a report through BBB.
- I want to see if we can sue them for false advertising.
Thanks people,
Xiety
I have been with them for the last 2,5 years, and they were fine in the beginning. Since last year, they are a joke. They are supposed to be blazing fast ethernet connection (connecting to school's T1 network - Virginia Tech).
In all their advertisements, they claim this "Each NTC property has a high-speed broadband connection distributed by Ethernet switches to each customer's bedroom. In most locations, NTC also has a direct fiber-optic, ATM or T-1 connection to the local University's network. NTC customers receive the same benefits of on-campus services in the comfort of their own off-campus apartment."
When I signed up, they told me we were using the university's network, so we should have almost the same speed as any on-campus connection. Well that's a big lie. We are lucky if we can get 30kb/s in any download. It basically takes 45 seconds to 1 minutes to load any website. ANY WEBSITE!
I know the problem is not with just a few of us. All my friends and their friends hate them. They experience the same slow speed 24/7. The only time our speed goes back to normal is when we have a break (thanksgiving, christmas, spring) when students leave town. So I know this is a bandwidth issue. They just assign very limited bandwidth to 25,000 students.
What's even worse is, their network is never stable. We lose our connection at least 5 times a day for total times upto 10 hours in some cases.
Another thing is, they don't have a single bit of respect for customers. You call them, you are on hold for an hour, then finally you reach someone to talk, and he has no clue about networks. You ask for a manager, and managers are never there. I experienced this for at least 25 times. You call them, wait for an hour, and when you ask for a manager, manager is either trying to fix the network outrage (i thought technicians did this) or he is in vacation. Nothing different when you send them an email, they will just ignore it. Beginning of this week, I sent them an email asking for an explanation, and told them I was going to file a claim with BBB if they don't respond to my email by friday afternoon. Well guess what? They didn't respond
So to all of you that knows anything about law; can we have a case here? I can easily get the support of 2,000-3,000 students. The last petition we did got signed by 3,500 students.
I am pissed of getting raped by corporations just because we are colleege students. I want to do something, but I want to know if anything will result on our side at the end.
Cliff Notes:
- ISP advertises broadband connection
- We sign up, at the beginning they are great, then they began to suck, worse than dial-up.
- We call them asking for managers, managers are never there.
- We email them, no response. They don't care if you file a report through BBB.
- I want to see if we can sue them for false advertising.
Thanks people,
Xiety
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