Hope this isn't a repost, did a search and couldn't find anything....
From the Columbus Dispatch:
Ohio Attorney General Jim Petro yesterday sued Best Buy, the nation's largest consumer-electronics retailer, for engaging in allegedly deceitful consumer practices. Among other things, Petro charges that the company repackaged used items to sell as new.
The suit accuses Best Buy of several other violations of the state?s Consumer Sales Practices Act including failing to honor rebates, failing to honor extendedservice contracts and failing to honor refunds and exchange programs.
The suit seeks a fine of $25,000 from the Minnesota-based retailer for each violation. Petro said 300 people have complained over the past 2½ years, but the total number of violations has yet to be determined.
Petro also said he is trying to get the company to reimburse consumers who have lost money as a result of what he called the company?s unfair and deceptive practices.
"The sheer number of complaints coupled with the types of allegations my office received prompted us to file this lawsuit," Petro said. "The primary objective of this lawsuit is to bring Best Buy into conformity with Ohio?s consumer-protection laws and ensure that Best Buy?s Ohio customers receive the service they deserve."
Best Buy spokeswoman Erin MacMillan said company officials are aware of the lawsuit and "are investigating the claims, but cannot comment further on pending litigation."
Petro cited a customer who tried to register a "new" laptop computer he bought from Best Buy with the manufacturer but learned the same laptop had been registered twice.
Another customer discovered that a refrigerator he bought as new actually was refurbished, while another purchased a video-game system that had been used and contained a video game already in the console, Petro said.
Best Buy has 619 stores in 48 states, but Ohio is alone in this suit, Petro said. The company has 28 store statewide, with six in Columbus.
Richard Andrew Irwin Jr. of the Northeast Side filed a complaint with the state against Best Buy after the $699.99 Sharp TV/DVD/VCR combination television he purchased from the company?s Morse Road store last year malfunctioned.
Irwin said he paid $100 for a four-year warranty on the TV, but Best Buy did not service it correctly when the DVD tray failed to eject the discs. It took the company two months to replace the TV, and when it did, it replaced it with a lessexpensive model, he said.
"We were longtime Best Buy customers, but after that experience, we canceled our Best Buy credit card and now refuse to ever shop there again," Irwin said.
Colleen Rayburn of Lancaster also canceled her Best Buy credit card after the retailer charged her a $300 restocking fee to return a $2,400 Sony laptop computer that her husband bought her for Christmas.
After six months of complaining to the attorney general?s office, the Better Business Bureau and the media, Rayburn said the company refunded the fee. *
I heard about this and it made me
From the Columbus Dispatch:
Ohio Attorney General Jim Petro yesterday sued Best Buy, the nation's largest consumer-electronics retailer, for engaging in allegedly deceitful consumer practices. Among other things, Petro charges that the company repackaged used items to sell as new.
The suit accuses Best Buy of several other violations of the state?s Consumer Sales Practices Act including failing to honor rebates, failing to honor extendedservice contracts and failing to honor refunds and exchange programs.
The suit seeks a fine of $25,000 from the Minnesota-based retailer for each violation. Petro said 300 people have complained over the past 2½ years, but the total number of violations has yet to be determined.
Petro also said he is trying to get the company to reimburse consumers who have lost money as a result of what he called the company?s unfair and deceptive practices.
"The sheer number of complaints coupled with the types of allegations my office received prompted us to file this lawsuit," Petro said. "The primary objective of this lawsuit is to bring Best Buy into conformity with Ohio?s consumer-protection laws and ensure that Best Buy?s Ohio customers receive the service they deserve."
Best Buy spokeswoman Erin MacMillan said company officials are aware of the lawsuit and "are investigating the claims, but cannot comment further on pending litigation."
Petro cited a customer who tried to register a "new" laptop computer he bought from Best Buy with the manufacturer but learned the same laptop had been registered twice.
Another customer discovered that a refrigerator he bought as new actually was refurbished, while another purchased a video-game system that had been used and contained a video game already in the console, Petro said.
Best Buy has 619 stores in 48 states, but Ohio is alone in this suit, Petro said. The company has 28 store statewide, with six in Columbus.
Richard Andrew Irwin Jr. of the Northeast Side filed a complaint with the state against Best Buy after the $699.99 Sharp TV/DVD/VCR combination television he purchased from the company?s Morse Road store last year malfunctioned.
Irwin said he paid $100 for a four-year warranty on the TV, but Best Buy did not service it correctly when the DVD tray failed to eject the discs. It took the company two months to replace the TV, and when it did, it replaced it with a lessexpensive model, he said.
"We were longtime Best Buy customers, but after that experience, we canceled our Best Buy credit card and now refuse to ever shop there again," Irwin said.
Colleen Rayburn of Lancaster also canceled her Best Buy credit card after the retailer charged her a $300 restocking fee to return a $2,400 Sony laptop computer that her husband bought her for Christmas.
After six months of complaining to the attorney general?s office, the Better Business Bureau and the media, Rayburn said the company refunded the fee. *
I heard about this and it made me
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