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OH MY!!!! I ACTUALLY got great Tech Support from INDIA!!!!!

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Originally posted by: Zim Hosein
OH MY!!!! I ACTUALLY got great Tech Support from INDIA!!!!!
Click to expand...
And you posted this on a website owned by an Indian Epoman! Oh the horror! 😉
Click to expand...
The thing is, if you can get past their accent (and that's a pretty big if, in many cases), there are quite a few of them in the computer field that are quite intellegent. (Not just sucking up to Anand here - my college dept. head was a young indian woman, and she was rocket-scientist smart, and several of the guys that I went to school with, and who's father actually worked with my father, interestingly enough, were indian.)

I think that the biggest problem with "poor" tech-support from India, is: 1) Poor training. This can happen anywhere though. Pull some "generic Americans" off the street, to work in a call-center dealing with technical products, and you'll likely get the same sort of "follow the flow-chart at all costs" results. 2) Poor communications skills. That one isn't so easy to fix, not only is there often a bit of a heavy accent due to ethnic differences, but there are going to be differences in language skills too, especially between someone who has been a native speaker all of their life, and someone that only learned bits and pieces here and there in order to get a job. I see this often when I shop or buy fast food, many of the employees of the "lower-level" jobs around here, were not born here, they came from Brazil or some other latin-american country. When you have something that you want to actually communicate with them about, say, when a cashier gives you the wrong amount of change, they cannot, and give you strange blank stares. All the english that they know how to speak, is "Hello", "May I take your order", "What would you like", "Would you like to biggie-size that", "Here is your change", and "Thank you, come again". Any communication that strays off the beaten path, often simply is impossible. That's not to say that some of these people aren't potentially intellegent, but the lack of communication ability keeps them from unlocking and using whatever potential that they might have, for their benefit and for society.

The biggest problem I personally have with outsourced tech-support (and most of it just happens to be in India and related countries), is that it takes jobs away from Americans. The corporations that are doing it, are simply taking advantage of the different relative values/costs of the labor markets in other countries. They are treating jobs and humans as nothing more than a currency-speculation market, selling one country's monies in exchange for anothers, when the relative valuation changes. But this is ignoring any sort of the natural higher-level benefits of "human capital", and is probably one of the most egregiously short-sighted economic things that mega-corps have done recently. Eventually, long-term, that will tend to erode the purchasing power and the "disposable income" that citizens/residents/workers in this country have available, to spent on products and services that those very same corporations provide. They are slitting their own market throats, for a small "blip" of short-term economic gain (lower labor costs), and largely abandoning the portions of society that contributed to their sucesses as corporations in the first place. It's un-ethical, and utterly short-sighted. My personal feeling is, that corporations that do this egregiously, should have their corporate charters revoked. Seriously! They are only allowed to exist, legally, "for the public good", and if they are harming the socio-economic fabric of society, like pulling on a thread hanging off of a sweater, then they need to be excised, and that thread cut off completely, before the entire sweater unravels.
 
Netgear India tech support is awesome, its only the banks such as Northfolk bank, or Greenpoint bank which suck with their "support"
Yea those banks suck.
 
Originally posted by: VirtualLarry
Originally posted by: Zim Hosein
OH MY!!!! I ACTUALLY got great Tech Support from INDIA!!!!!
Click to expand...
And you posted this on a website owned by an Indian Epoman! Oh the horror! 😉
Click to expand...
The thing is, if you can get past their accent (and that's a pretty big if, in many cases), there are quite a few of them in the computer field that are quite intellegent. (Not just sucking up to Anand here - my college dept. head was a young indian woman, and she was rocket-scientist smart, and several of the guys that I went to school with, and who's father actually worked with my father, interestingly enough, were indian.)

I think that the biggest problem with "poor" tech-support from India, is: 1) Poor training. This can happen anywhere though. Pull some "generic Americans" off the street, to work in a call-center dealing with technical products, and you'll likely get the same sort of "follow the flow-chart at all costs" results. 2) Poor communications skills. That one isn't so easy to fix, not only is there often a bit of a heavy accent due to ethnic differences, but there are going to be differences in language skills too, especially between someone who has been a native speaker all of their life, and someone that only learned bits and pieces here and there in order to get a job. I see this often when I shop or buy fast food, many of the employees of the "lower-level" jobs around here, were not born here, they came from Brazil or some other latin-american country. When you have something that you want to actually communicate with them about, say, when a cashier gives you the wrong amount of change, they cannot, and give you strange blank stares. All the english that they know how to speak, is "Hello", "May I take your order", "What would you like", "Would you like to biggie-size that", "Here is your change", and "Thank you, come again". Any communication that strays off the beaten path, often simply is impossible. That's not to say that some of these people aren't potentially intellegent, but the lack of communication ability keeps them from unlocking and using whatever potential that they might have, for their benefit and for society.

The biggest problem I personally have with outsourced tech-support (and most of it just happens to be in India and related countries), is that it takes jobs away from Americans. The corporations that are doing it, are simply taking advantage of the different relative values/costs of the labor markets in other countries. They are treating jobs and humans as nothing more than a currency-speculation market, selling one country's monies in exchange for anothers, when the relative valuation changes. But this is ignoring any sort of the natural higher-level benefits of "human capital", and is probably one of the most egregiously short-sighted economic things that mega-corps have done recently. Eventually, long-term, that will tend to erode the purchasing power and the "disposable income" that citizens/residents/workers in this country have available, to spent on products and services that those very same corporations provide. They are slitting their own market throats, for a small "blip" of short-term economic gain (lower labor costs), and largely abandoning the portions of society that contributed to their sucesses as corporations in the first place. It's un-ethical, and utterly short-sighted. My personal feeling is, that corporations that do this egregiously, should have their corporate charters revoked. Seriously! They are only allowed to exist, legally, "for the public good", and if they are harming the socio-economic fabric of society, like pulling on a thread hanging off of a sweater, then they need to be excised, and that thread cut off completely, before the entire sweater unravels.
Click to expand...

very good post. not many quality posts are submitted to ATOT...had to quote this one for good measure.
 
Originally posted by: VirtualLarry
Originally posted by: Zim Hosein
OH MY!!!! I ACTUALLY got great Tech Support from INDIA!!!!!
Click to expand...
And you posted this on a website owned by an Indian Epoman! Oh the horror! 😉
Click to expand...
The thing is, if you can get past their accent (and that's a pretty big if, in many cases), there are quite a few of them in the computer field that are quite intellegent. (Not just sucking up to Anand here - my college dept. head was a young indian woman, and she was rocket-scientist smart, and several of the guys that I went to school with, and who's father actually worked with my father, interestingly enough, were indian.)

I think that the biggest problem with "poor" tech-support from India, is: 1) Poor training. This can happen anywhere though. Pull some "generic Americans" off the street, to work in a call-center dealing with technical products, and you'll likely get the same sort of "follow the flow-chart at all costs" results. 2) Poor communications skills. That one isn't so easy to fix, not only is there often a bit of a heavy accent due to ethnic differences, but there are going to be differences in language skills too, especially between someone who has been a native speaker all of their life, and someone that only learned bits and pieces here and there in order to get a job. I see this often when I shop or buy fast food, many of the employees of the "lower-level" jobs around here, were not born here, they came from Brazil or some other latin-american country. When you have something that you want to actually communicate with them about, say, when a cashier gives you the wrong amount of change, they cannot, and give you strange blank stares. All the english that they know how to speak, is "Hello", "May I take your order", "What would you like", "Would you like to biggie-size that", "Here is your change", and "Thank you, come again". Any communication that strays off the beaten path, often simply is impossible. That's not to say that some of these people aren't potentially intellegent, but the lack of communication ability keeps them from unlocking and using whatever potential that they might have, for their benefit and for society.

The biggest problem I personally have with outsourced tech-support (and most of it just happens to be in India and related countries), is that it takes jobs away from Americans. The corporations that are doing it, are simply taking advantage of the different relative values/costs of the labor markets in other countries. They are treating jobs and humans as nothing more than a currency-speculation market, selling one country's monies in exchange for anothers, when the relative valuation changes. But this is ignoring any sort of the natural higher-level benefits of "human capital", and is probably one of the most egregiously short-sighted economic things that mega-corps have done recently. Eventually, long-term, that will tend to erode the purchasing power and the "disposable income" that citizens/residents/workers in this country have available, to spent on products and services that those very same corporations provide. They are slitting their own market throats, for a small "blip" of short-term economic gain (lower labor costs), and largely abandoning the portions of society that contributed to their sucesses as corporations in the first place. It's un-ethical, and utterly short-sighted. My personal feeling is, that corporations that do this egregiously, should have their corporate charters revoked. Seriously! They are only allowed to exist, legally, "for the public good", and if they are harming the socio-economic fabric of society, like pulling on a thread hanging off of a sweater, then they need to be excised, and that thread cut off completely, before the entire sweater unravels.
Click to expand...
Wow you know nothing about India. English is taught in secondary school there and on average the regular educated Indian has better English than the regular educated American. Nice job hating tho.

If you go for a capitalist system be prepared to deal with the consequences. All the executives my dad knows say the same thing: "Its cheaper. Is that not the point?". Personally I've always got bad phone service; India, China America where ever. Thats why I always fix sh!t myself. When the comcast guy came over to set up my cable he could not find My Network Places because I was running XP with the new start bar. Not only that he no idea how to ping other machines on the network and all the basic crap.
 
Originally posted by: VirtualLarry
Originally posted by: Zim Hosein
OH MY!!!! I ACTUALLY got great Tech Support from INDIA!!!!!
Click to expand...
And you posted this on a website owned by an Indian Epoman! Oh the horror! 😉
Click to expand...
The thing is, if you can get past their accent (and that's a pretty big if, in many cases), there are quite a few of them in the computer field that are quite intellegent. (Not just sucking up to Anand here - my college dept. head was a young indian woman, and she was rocket-scientist smart, and several of the guys that I went to school with, and who's father actually worked with my father, interestingly enough, were indian.)

I think that the biggest problem with "poor" tech-support from India, is: 1) Poor training. This can happen anywhere though. Pull some "generic Americans" off the street, to work in a call-center dealing with technical products, and you'll likely get the same sort of "follow the flow-chart at all costs" results. 2) Poor communications skills. That one isn't so easy to fix, not only is there often a bit of a heavy accent due to ethnic differences, but there are going to be differences in language skills too, especially between someone who has been a native speaker all of their life, and someone that only learned bits and pieces here and there in order to get a job. I see this often when I shop or buy fast food, many of the employees of the "lower-level" jobs around here, were not born here, they came from Brazil or some other latin-american country. When you have something that you want to actually communicate with them about, say, when a cashier gives you the wrong amount of change, they cannot, and give you strange blank stares. All the english that they know how to speak, is "Hello", "May I take your order", "What would you like", "Would you like to biggie-size that", "Here is your change", and "Thank you, come again". Any communication that strays off the beaten path, often simply is impossible. That's not to say that some of these people aren't potentially intellegent, but the lack of communication ability keeps them from unlocking and using whatever potential that they might have, for their benefit and for society.

The biggest problem I personally have with outsourced tech-support (and most of it just happens to be in India and related countries), is that it takes jobs away from Americans. The corporations that are doing it, are simply taking advantage of the different relative values/costs of the labor markets in other countries. They are treating jobs and humans as nothing more than a currency-speculation market, selling one country's monies in exchange for anothers, when the relative valuation changes. But this is ignoring any sort of the natural higher-level benefits of "human capital", and is probably one of the most egregiously short-sighted economic things that mega-corps have done recently. Eventually, long-term, that will tend to erode the purchasing power and the "disposable income" that citizens/residents/workers in this country have available, to spent on products and services that those very same corporations provide. They are slitting their own market throats, for a small "blip" of short-term economic gain (lower labor costs), and largely abandoning the portions of society that contributed to their sucesses as corporations in the first place. It's un-ethical, and utterly short-sighted. My personal feeling is, that corporations that do this egregiously, should have their corporate charters revoked. Seriously! They are only allowed to exist, legally, "for the public good", and if they are harming the socio-economic fabric of society, like pulling on a thread hanging off of a sweater, then they need to be excised, and that thread cut off completely, before the entire sweater unravels.
Click to expand...
i've never asked for cliff notes to a reply in a thread but i think we'll make an exception...
 
i have never had a problem understanding indian tech support people
but then again, I am Indian myself 😉
 
Originally posted by: kalster
i have never had a problem understanding indian tech support people
but then again, I am Indian myself 😉
Click to expand...

😀 same here

in fact, if you search to about august of last year, you'll see a thread where i called tech support and it routed me to india and my cousin picked up the phone :Q
 
Originally posted by: Proletariat
Wow you know nothing about India.
Click to expand...
Not really, other than what I've read, no. Never been there myself. I dig the food though.

Originally posted by: Proletariat
English is taught in secondary school there and on average the regular educated Indian has better English than the regular educated American. Nice job hating tho.
Click to expand...
Uhm, ok, explain what I said exactly above that you consider to be "hating". I really want to know, because I didn't think that it was. Or do you mean the anti-corporatism expressed? I do think that many corporations are simply legalized chunks of evil, yes. Or are you referring to my depiction of the real-world difficulties of with dealing with someone possessing only a dysfunctional level of communication skills?

Originally posted by: Proletariat
If you go for a capitalist system be prepared to deal with the consequences. All the executives my dad knows say the same thing: "Its cheaper. Is that not the point?".
Click to expand...
Then they are short-sighted and clueless as well. All of them. Tell them to go "downsize" another 10,000 jobs, put people out on the streets, and then vote themselves another $5mil each in bonuses, since their "market performance that quarter" is up - well, duh, you just axed a large portion of your costs. Wait three more quarters, when you don't have enough qualified in-house personnel to run the company effectively any more. Then they hire outside consultants, for an exhorbitant fee, and have to take a charge against earnings that next quarter, causing them to not meet market expectations, which causes their stock price to tank, and even those executives un-vested options to become nearly worthless. A few more quarters, and the company goes out of business. But the fat-cat execs have their $20 mil. "golden parachute", so what do they care about all of the "little people" (ordinary employees) that they walked on to get that "prize"? Of course, you would still say that all of the above is still "good for society", "good for the economy", right? Even with so many people out on the streets, because of the un-checked and un-fettered pursuit of pure economic greed, without regard to the societal fabric in which the enterprise was based? It's like, companies today, have lost sight of what they are really there for - the benefit of the people, are they not? When they become soul-less entities, financial enigmas unto themselves, that will chew under all who stand in their way of utter and complete domination, is it not time to pull in the reins of these beasts, and force them into submission for the good of society again? After all, it was that reason that they were created in the first place. But when your work-horse beasts go "mad", the only responsible thing that the owner has to do is to "put them down". Perhaps it's time to do that.

Originally posted by: Proletariat
Personally I've always got bad phone service; India, China America where ever. Thats why I always fix sh!t myself. When the comcast guy came over to set up my cable he could not find My Network Places because I was running XP with the new start bar. Not only that he no idea how to ping other machines on the network and all the basic crap.
Click to expand...
?

I give you points for "China America" though, that gives me thought that we might actually see products with labels on them soon, "Made in China America". Scary, and puzzling, at the same time.
 
Originally posted by: Epoman
So I bought a Netgear router and everything was plug and play out of the box worked perfect within minutes. But I was having a problem with file sharing between my 4 computers so I called tech support and when an indian lady answered I cringed but she actually helped me resolved my problem.

That is all.

KTHXBYE
Click to expand...

This was just bound to happen. I mean, think about it. Would it really be that surprising if a few years from now you were getting ALL your tech support from India for your chinese or taiwanese made hardware? 😛

Wouldn't surprise me one bit. I mean, heck. Indian tech support might even become better than any other tech support you have now. Just give it time. Like others have mentioned, more often than not it's the language barrier that makes it look like it's 'lacking' when it's really not. Though there are some bad tech support people in India just like anywere else. Doesn't mean that Indian tech support is any worse then, say, American.
 
I never really got that great of tech support from companies when tech support was based in the states... I'm sure India can't be any worse...
 
Originally posted by: Epoman
So I bought a Netgear router and everything was plug and play out of the box worked perfect within minutes. But I was having a problem with file sharing between my 4 computers so I called tech support and when an indian lady answered I cringed but she actually helped me resolved my problem.

That is all.

KTHXBYE
Click to expand...
i also have had to deal with tech support from India and i have found the women are much more helpful than the men.

 
Originally posted by: SampSon
What was the problem and what was the fix?
Click to expand...

Actually it was a simple problem probally for most of you nerds. 😉 I was trying to file share between my computers and I couldn't for the life of me. I ran the networking wizard on XP (All computers) and it looked like everything was fine. So after she walked me through the steps of trying to PING the other computers and I got nothing but lost packets she asked me "Are you running a software based firewall?" I said oops. 😱

You see it wasn't the fact that my problem was simple or hard for some, it was the fact she new what she was talking about and was polite and I actually understood what she was saying even with the thick accent.

I've spoken to some tech support people in India and I've became Chris Tucker on their arse.

"What the HELL did you just say?"
 
Originally posted by: HappyPuppy
The person you talked to was really just a poor inbred redneck from GA playing the part of an Indian. You got snookered. 😉
Click to expand...

That's what I think. Her real name was Lindy Lou. 😎
 
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