Official Avail. Nov 13th - Android 4.2 - LG Nexus 4 - Asus Nexus 7 - Samsung Nexus 10

[preslove]

I'm disappointed because I was on google play at the moment the phone was released and tried for several hours to buy it, but their piece of sh!t site wouldn't work properly. This was utter incompetence on Google's part, period.

 

[ponyo]

And still no shipping date for my order. My Amex still shows charges as pending rather than posted. I'm OK with the items showing up next week if I wasn't forced to pay for 2 day shipping. It's bad enough we had to pay tax. Slow shipping is no-no in retailing when customers pay for 2 day shipping. It makes you appreciate Amazon that much more.

 

[Headcase_Fargone]

Some folks on XDA are claiming that this one ships from Texas.

Looks like XDA was wrong on this one. People who have tracking numbers are showing origination in Louisville.

 

[dagamer34]

Looks like XDA was wrong on this one. People who have tracking numbers are showing origination in Louisville.

Reading the thread, it actually says that the Nexus 4 ships from 3 places, not just one.

 

[pm]

I also still have no shipping date for my order. Just the "estimate" that it will ship today.

My credit card declined the first charge as fraudulent (thanks, Chase... because Google is a pretty shady company that no one has ever heard of... wouldn't want to let a charge go by from those suspicious people) but I fixed it promptly.

The only reason that I'm extremely interested in the ship date is not just that I want the phone quickly for geeky reasons but I don't want to have issues with us not being at the house (due to Thanksgiving) when it arrives.

Hopefully I'll get my tracking number today and it will arrive Monday or possibly sooner.


And, Preslove, I completely agree. I really think that they messed up this launch pretty badly from the lack of a pre-ordering system, from the relatively low launch quantities (they had to be low to sell out that quickly), to the undisclosed launch time, to the notification system that still hasn't informed that the Nexus 4 was ever for sale, to all of the server problems when it launched, and now to the weird situation where no one is sure when they'll have more.

It was like they tried to do Apple's annoying trick of making something seem valuable by making it artificially scarce except that they made it so scarce that people are frustrated instead of excited. I hope that they learn a lot of things from this launch and do it better (much better) the next time around.

 

[Sureshot324]

Wow it's crazy what people will pay just to get the 4 a little earlier. People are selling it on ebay already for 550 or so for the 16gb, I saw one going for over 700.

Yeah seriously, for that kind of money there are a lot of better phones you can get.

 

[PhoKingGuy]

Just got off the phone with a really helpful rep.

She says it usually takes 2 days to process, then 2 business days to ship. If you ordered on the 13th then itll probably finish processing and ship late today.

She said to expect it no later than Monday (No saturday delivery).

Everything is shipped 2 business day air.

 

[Headcase_Fargone]

Just got off the phone with a really helpful rep.

She says it usually takes 2 days to process, then 2 business days to ship. If you ordered on the 13th then itll probably finish processing and ship late today.

She said to expect it no later than Monday (No saturday delivery).

Everything is shipped 2 business day air.

2 day shipping should include Saturday delivery. It usually does. Did this rep specifically state no Saturday delivery?

 

[ponyo]

I thought it was strange that others got shipping day estimate when I didn't get one. Well turns out it was indeed strange. I just got order backorder email from Google. It says it's estimated 3 weeks before my order ships. Sigh. I think this is God telling me to not get this device and cancel my order. So goodbye N4. Goodbye N10.

Edit: I went ahead and replied to the email to go ahead and cancel both N4 and N10.

 

[Headcase_Fargone]

I thought it was strange that others got shipping day estimate when I didn't get one. Well turns out it was indeed strange. I just got order backorder email from Google. It says it's estimated 3 weeks before my order ships. Sigh. I think this is God telling me to not get this device and cancel my order. So goodbye N4. Goodbye N10.

Just got the same email. My estimated shipping said the 15th from the start. My card has already been charged...

 

[gar655]

I thought it was strange that others got shipping day estimate when I didn't get one. Well turns out it was indeed strange. I just got order backorder email from Google. It says it's estimated 3 weeks before my order ships. Sigh. I think this is God telling me to not get this device and cancel my order. So goodbye N4. Goodbye N10.

3 weeks! And that's for ones ordered on the 13th. Wonder what the wait time will be for the rest of us who were unable to order one will be?

4 weeks? 6 weeks? Next year?

Google really screwed the pooch on this one. Sad thing is none of the media are calling them on it.

The littlest glitch with Apple and every media on earth is all over it like stink on shit.

Maybe Google just doesn't matter that much?

 

[vshah]

how can anyone suck this bad? google should outsource shipping to amazon next time.

haven't gotten the backorder email yet. i ordered at 1PM EST so my chances aren't good, but fingers crossed. A play store rep just told me that my order is shipping out today over the phone, but i'm not sure I can believe him.

 

[Suspicious-Teach8788]

Okay guys, to be honest we're all just being impatient. The shipping thing is not the best. They're not Amazon, but if they don't ship out by tomorrow I think we can start flaming them.

Did anyone get an "Action Required" e-mail from them? It asked for confirmation of the order, and gave 24 hours to cancel. Based on the date of that email, the order wasn't finalized til last night for me technically, so if we start counting from last night, today's the real first day for them to fulfill my shipment.

Sure I can be impatient, but I don't think we should get all worked out because Google hasn't shipped yet.

With that said I do think the botched launch is still on them.

On another note my SPIGEN Nexus 4 screen protector has shipped!

 

[ponyo]

My order was placed around ~1:50pm Eastern time on the 13th.

 

[vshah]

boom, just got backordered email

 

[Kelvrick]

backordered email.

 

[dagamer34]

Ugh, also got the dreaded 3 week shipping e-mail. Google bungled this launch big time. Order time was 10:56 AM EST. How many of them did they have, 6?

 

[Suspicious-Teach8788]

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2423477

We apologize for any inconvenience and thank you again for your order.

Thanks,
The Google Play Team


© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

You've received this mandatory service announcement email to provide you with important information related to your purchase from Google Play.

Ok now I'm officially on the bandwagon for Google can't even get the shipping down. Freaking FAIL. So that's just the Nexus 4. Is my Nexus 10 going to ship?

 

[vshah]

what time did your guys' orders go through?

 

[gsethi]

Thank you for your recent purchase on Google Play. Due to overwhelming demand, your Nexus 4 is on backorder and is expected to ship within three weeks. We’ll send you a notification when your order has shipped and will credit the shipping charges.

To check the status of your order at any time, visit the link below: https://wallet.google.com/manage/#transactions

If you would prefer to cancel your order, please reply to this email and our team will assist you. Or you can cancel your order using our online tool. Please follow the instructions found here:
http://support.google.com/googleplay...answer=2423477

We apologize for any inconvenience and thank you again for your order.

Thanks,
The Google Play Team


© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

You've received this mandatory service announcement email to provide you with important information related to your purchase from Google Play.

Just received the same email. This is after I was able to order within 10 minutes.
Google, Seriously, you cannot keep track of your inventory (one of the most important aspect of retail sales) ? And now, you are only going to credit shipping charges ?

This is after you had an idea of how many people were interested with that "notify me" sign on your website ? Massive Failure on Google's part in Retail sales & management. And it took you 2 days to figure out how many orders you received vs your inventory ?

 

[ponyo]

I'm here laughing because this is so sad it's funny.

 

[Capt Caveman]

Backordered. Does my Nexus 10 still ship?

 

[preslove]

And, Preslove, I completely agree. I really think that they messed up this launch pretty badly from the lack of a pre-ordering system, from the relatively low launch quantities (they had to be low to sell out that quickly), to the undisclosed launch time, to the notification system that still hasn't informed that the Nexus 4 was ever for sale, to all of the server problems when it launched, and now to the weird situation where no one is sure when they'll have more.

It was like they tried to do Apple's annoying trick of making something seem valuable by making it artificially scarce except that they made it so scarce that people are frustrated instead of excited. I hope that they learn a lot of things from this launch and do it better (much better) the next time around.

I don't think it's that. I think google felt burned by the nexus 7 pre-order mess and decided to just do away with the pre-ordering and sell it all at once. Problem is, Google has very little experience with selling hardware directly from their site, and this is the first time where they sold a ton of one thing on one day. E-Commerce is hard when you start dealing with large volumes of items. It looks like Google designed a system in house that wasn't up to the job. I think they should just hire someone away from amazon, wal-mart or someone comparable to oversee a major redesign of the hardware part of the play store, or just contract with someone to walk their designers through the process of making a robust system.

This is just a screw up, not some dumb plan to get hype.

 

[Suspicious-Teach8788]

what time did your guys' orders go through?

8:45am and 8:54am were my timestamps on Google Wallet, but I tend to feel I got the orders a little earlier than that.

I don't think it's that. I think google felt burned by the nexus 7 pre-order mess and decided to just do away with the pre-ordering and sell it all at once. Problem is, Google has very little experience with selling hardware directly from their site, and this is the first time where they sold a ton of one thing on one day. E-Commerce is hard when you start dealing with large volumes of items. It looks like Google designed a system in house that wasn't up to the job. I think they should just hire someone away from amazon, wal-mart or someone comparable to oversee a major redesign of the hardware part of the play store, or just contract with someone to walk their designers through the process of making a robust system.

This is just a screw up, not some dumb plan to get hype.

They had the Nexus 7 to figure out their troubles. The issue here is they did not make enough units to begin with. Orders sold out in no time. That's not that bad, but it's still poor forecasting on their part. The next mistake is then to allow overoders. E-Commerce isn't that hard when there are thousands of online stores. I'm sure Google knows not to use some mom & pop store setup. The Play Store handles millions of requests a day. They couldn't figure this out? This is worse than the HP TouchPad firesale. At least people who ordered got one from HP.

I'm also curious about numbers here. Was Google overwhelmed by 50,000 preorders or was it more like 1 million? Their failure is like what would happen with a 1 million qty preorder, but I think it happened with a lot fewer units, which is even more embarassing.

 

[Eug]

Wow. Uber fail.

Oh well, my 6 GB data plan doesn't kick in until December anyway. :\

Mind you, if I can even order in December, maybe I won't get one until 2013.

Bring on the user reviews!