Originally posted by: nippyjun
Originally posted by: T2k
Tigerdirect says it's not In Stock in fact, they'll get it on Friday... I ordered 2, they promise to ship it by Tuesday, so I keep my single order at TG alive until next Tuesday...
I had ordered one from td about a week ago and it said "in stock". Then the next day it said backordered. Then i called and they said it's due Friday, then Monday then next friday. i canceled my order.
Why can't these companies keep accurate real time stock information. I just hate it when it says "in stock" , you place the order, then it suddenly says backordered.
Real time stock info is a bit harder than you'd think...
For example, we used to have it work where once you placed something in your shopping cart, the number available dropped by 1. Sounds great, except many times people add things to thier cart but don't buy them... so they go into "la la land" until thier session expires and it pops back into our available stock. This is even more problematic when the person keeps comming back before the session expires, they can keep that item tied up indefinitely, which happens more than you'd think.
So the next option is to subtract one when the order is confirmed. Also sounds reasonable, but then if you open yourself up to 2 very ugly situations:
1.) Person X puts the item in thier cart at 5:00, but shops for a while and doesn't check out until 5:30. Person Y comes along, adds the item to thier cart at 5:15 and checks out immediately at 5:17. Now person X loses the item they had, even though they "took" it 15 minutes earier.
2.) Person X and Person Y each put the item in cart at 5:00, but X checks out at 5:15 and Y at 5:20. Both added the items at the same time, but person Y gets an out of stock message when they check out, even though it said it was in-stock when they put it in the cart.
Either way, you get a lot of unhappy people. You also get unhappy people when you don't have real-time stock levels, but the goal is to get as close as possible, while avoiding the problems mentioned above. It is annoying as a customer, however, to not know for sure if something is in stock until after you place your order, I'll give you that!