Actually, I am more pleased with this chair now. It does provde excellent support, but the head pillow just really isn't a head pillow. I sort of like it better than my other OMAX chair, because it puts me in a more upright position better suited for gaming. The armrests are a bit lower than my other one, so they actually line up with my keyboard/mouse tray so I can rest my arms on thme while using the mouse. They seat is also a lot narrower which is good for me cuz I am quite skinny (140lbs at 6'). It seems the "leather" isn't too poor quality; I don't see any problems with it cracking or anything in the future. Bottom line is if you're short, it will be very comfy but if you're tall, hold back for another deal.