Office Depot Ignorance

[Juice Box]

I know it might sound stupid, but I had an issue with office depot today and I am veyr disappointed. I called in regarding a deal I saw on the HD forum for an LCD Monitor for around $160 (great deal, I know). So I called in and talked with this one lady from their monitor dept. and she said she saw one in stock on the computer and asked if I wanted it held. I said "yes, of course...as long as you have it in stock". She replies "let me go ask my manager...its the display model but I think it should be ok". I wait on hold for a few min and she gets back saying "yes we have it...whats your name, # ect"....I give that to her and say ill be by in a few hours. I get a call back an hour later saying 'Our computer was messed up and we dont have that one I told you we did...im sorry...." WTF. I demand to talk to the mananger who tells me that "the monitor was never there...they never carried them..." I demanded to know what could be done only to be told "theres nothing I can do....have a nice day"..WTF. They were completely ignorant to the fact that they had one ON HOLD for me and then called to say it was gone.....

I dont think there is anything I can do about it...possibly write a letter to OD HQ expressing my disconcern, but who knows what that will do...

/rant

 

[Juice Box]

am I being too serious about this? Like does this happen all the time and im nothing special? It would be nice to get something out of it but I find that hard to believe that I will

 

[Platypus]

lol office depowned

 

[mordantmonkey]

1 remove stick from ass
2 don't expect too much from OD employees
3 enjoy life more

 

[Toasthead]

get used to it. These people make sh!tty wages and when they have a chance tio steal a hot deal away from a customer they will. That monitor is in the passengers seat of the managers El Camino as we speak.

 

[Chaotic42]

I worked at Office Depot briefly, and its entirely possible that there was a computer error. OD is usually good about making the customer happy. They really stressed that during my interview.

 

[PTCvette]

Well, as much as I hate to say it, your first problem was calling the store.... I have found that when you call on a deal THAT good, a lot of times the employee you talk to might not know about it. When they look it up in the computer they see the deal and take the crap from themselves... Shady? Yep. Bad customer service? Absolutely. Does it happen all the time? Sure thing.

Will you get any compensation from OD? I doubt it, and I hate it for you, because that was a smoking deal and I would be seriously pissed if I got shafted like that.

 

[HumblePie]

Looks like an employee decided to buy it before you did once they saw the price.

 

[Juice Box]

Originally posted by: Toasthead
get used to it. These people make sh!tty wages and when they have a chance tio steal a hot deal away from a customer they will. That monitor is in the passengers seat of the managers El Camino as we speak.

im well aware of the fact....im just saying if I took the time to write to the corp. offices about this would anything be done about it?

 

[PingSpike]

Honestly, I'd just be glad she called me instead of having driven all the way down there to find out I was just wasting my time.

 

[Juice Box]

Originally posted by: HumblePie
Looks like an employee decided to buy it before you did once they saw the price.

right...but I was told it was reserverd under my name and that I was MINE....i wouldnt be mad if she hadnt gaurnteed it for me...

 

[UnpopularPoet]

It was probably an honest mistake. Get over it.

 

[Cheezeit]

how did so many people other than aters or deal site readers know about this deal? it wasent on an ad or anything..

 

[BigB10293]

I worked for Office Depot during summers during highschool. The computer inventory system was really old, and doesnt update in real time. Most of the times the employee you have caught on the phone has other customers/tasks to take care of and phone duty is low priority. Therefore, physical checks to see if an item is actually in stock are rarely done. Plus most of the time the person holding an item never shows up.

 

[Juice Box]

Originally posted by: UnpopularPoet
It was probably an honest mistake. Get over it.

Simply by the managers un-certain tone it really didnt seem that was the case...her story was shaky at best and I could tell something was up

 

So they actually called you back before you got to the store and told you that it wasn't in stock?

WHAT, exactly, are you complaining about?

 

[Wheatmaster]

thats why i shop at staples.

 

[ActuaryTm]

Originally posted by: Juice Box
Like does this happen all the time and im nothing special?

<low, barely audible voice> You are not special. You are not a beautiful or unique snowflake.</low, barely audible voice>

 

[MX2]

I know you are sad you missed out on a good deal, but come on....

 

[Brian M]

You deserve not getting in on this deal because you broke the first rule of any hot deal: DON'T CALL THE STORE! If it's a price mistake and you call then they'll fix it. If it's just a hot deal, not a price mistake, and you call then all of the employees at the store will set aside the remaining stock for themselves to buy. By calling the store you ruin the deal for not only yourself but for others trying to get in on it too.

 

[Juice Box]

Originally posted by: jumpr
So they actually called you back before you got to the store and told you that it wasn't in stock?

WHAT, exactly, are you complaining about?

*sigh* I suppose thats true....but still...i really dont think they should be promising inventory they dont have...

 

[labgeek]

Originally posted by: Juice Box
I dont think there is anything I can do about it...possibly write a letter to OD HQ expressing my disconcern, but who knows what that will do...

Probably not much considering there's no such word as "disconcern"...
Perhaps it's a cross between "concer" and "discontent"?

It's either 1) a mistake or 2) someone bought it. Either way be happy they called you and you didn't waste a trip.

 

[compnovice]

Originally posted by: ActuaryTm
<low, barely audible voice> You are not special. You are not a beautiful or unique snowflake.</low, barely audible voice>

Ha ha ha ha

 

[Fritzo]

They probably listed the monitor in stock, and then didn't actually have it. Happens all the time. They have a locker they keep their $$$ stock in. It was a mistake, move on. Usually things listed in the HD forums for Office Max/Depot are YMMV anyway.

 

[Journer]

go work a retail job...then see how much you complain...litte b1tch