Odd problem, network working, but cannot access Internet.

[sswany]

It's a laptop running Windows 2000 Pro with an external NIC. It gets an IP address from the DHCP server and can ping websites, but it cannot access websites.

We've tried:
-reinstalling the NIC drive
-uninstalling/installing TCP/IP protocol
-uninstalling AOL in case it messed with something
-uninstalled wireless card utility/driver for same reason
-tried the windows 2000 repair install on cd

Nothing has fixed it. It ends up with the exact same problem every time.

Anyone have any ideas?

 

[Cheetah8799]

can ping, but not access?? That doesn't make sense to me.

Have you tried different web browsers?

AOL might be your problem. I know I've had machines with AOL installed and AOL would somehow jack with Internet Explorer or something and make it so the only way to browse the web was if you dialed in through the AOL client first...

 

[Allan The Shield]

Double click on My computer, in the address bar type www.google.com, this will test the connection In the windows browser.

Other than that, it sounds like a DNS issue.

 

[sswany]

Yes, I've tried different browsers. IE spits out a DNS error page with the "Detect Network Settings" button that doesn't do anything and Netscape just says done.

I would have thought that it was a DNS issue too, but in the command prompt it can resolve addresses to IP to ping them.

 

[Eltano1]

It seems that your winsock stack is corrupt, look for a program called WinsockfixXP, I don't know why it should not work for Win2K.

Best regards

Eltano

 

[ktwebb]

The WInsock error would inhibit you from getting an IP. Everytime I've had that prolbem in the field anyway. It could be spyware though. That's the angle I'd be looking at first.

 

[Allan The Shield]

Have you tried installing another network card.

 

[sswany]

Got it figured out. It was the Winsock being corrupt. I uninstalled TCP/IP and then deleted the winsock registry keys and reinstalled TCP/IP.

 

[Allan The Shield]

I was going to suggest that but usually you cant get an IP addy when that's the problem. Oh well you learn something new every day.

Anyway, that's a classic for spyware that. Adds its own network settings in then totally corrupts TCPIP when its removed. NEW DOT NET and Cool web search are known to do that too.