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Odd Bluescreen of Death Behaviour

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Gagh

Junior Member
Feb 15, 2004
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Originally posted by: dclive
Originally posted by: Gagh
Hm.. i think i might be having a similar issue here. Thought it might be related to the issues ive been having with my a64x2, but after screwing around with the amd drivers, the problem persists. I run...

AMD a64x2 4800+
MSI k8n nforce 4 platinum sli
2gig OCZ ddr400 (running default spd timings)
two EVGA geforce 7800 gtx cards runing sli
Audigy 4 platinum
OCZ 600 wat powerstream psu
windows xp sp2 (all updates installed, up to date nforce, nvidia and amd drivers, cd drivers for the audigy, as the creative driver update just breaks things)

Now the game ive got issues with is Eve-Online. All was running well with the game till this past week, where a new patch for the game was released, which in turn introduced the jerkiness issue with the x2 processor to the game. Setting affinity fixes it, but since then i get random BSODs in that game, could happen at login, could happen after playing for 4 hours.. totally random. Whenever it happens my screen will either go black or freeze, followed by popping/thumping noise from my speakers, and then the blue screen for 5 seconds before it auto-reboots. Nothing i can think of to do has made any difference, and i dont get to see the blue screen for more then a fw seconds before the reboot. From what i can gather they have been page fault issues.. I dunno. Ive stability tested it with prime95 in both the memory and cpu tests with no issues, which makes me think my hardware is fine.. that and the fact that i had no issues prior to the beginning of this week. Any ideas?

Update all the drivers & do all Windows updates. If the problem continues, send me an e-mail with the .cab file output from MPSReports (see my .sig) and send me the minidumps made AFTER you updated all your drivers, found in c:\windows\minidump.

All drivers , save for the sound card drivers (as the new ones cause all sorts of issues) are up to date as of yesterday, as is windows. Ive got a few minidumps in that folder, not sure what ones are new, or old. Should i just wipe that folder and wait for a new error to ensure that minidump is the correct one?
 

dclive

Elite Member
Oct 23, 2003
5,626
2
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Originally posted by: CoSWill
I have a second machine that I installed the bet on soldier sp demo on and it too crashes and reboots. The demo must be at fault here, because my second machine has been running very stable for over a year.

P4 3.2
Abit IS7
2 GB Corsair Value Ram
BFG 6800 GT
Window XP ( all updates )
120 GB Seagate IDE HDD
Hercules Fortissmo Sound

Both of my machines pass Prime 95 24hour torture test.

I like the gameplay of B.O.S. but I won't buy it until I am sure the full version won't crash. It has Starforce Protection, and I have read some horror stories about that.

I don't see anything in this dump - the dump says driver, but points to a driver that typically points to hardware. Are you normally clocking everything? Do you have any more dumps you can give me?
 

Tigwyk

Junior Member
Sep 12, 2005
1
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I know for a fact that the Bet On Soldier demo uses Starforce (I think that's what it's called) to protect it (copy protection). Unfortunately, this technology uses a device driver attached to your CD/DVD-ROM drive. This could be what's conflicting with Alcohol, or other drivers. As soon as I installed the demo, I immediately uninstalled it after seeing that it uses this technology. I don't trust copy protection at the driver level, too many things can go wrong.

The silly thing is, it's a demo. How am I supposed to pirate a demo anyway?
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: Gagh
Update all the drivers & do all Windows updates. If the problem continues, send me an e-mail with the .cab file output from MPSReports (see my .sig) and send me the minidumps made AFTER you updated all your drivers, found in c:\windows\minidump.

All drivers , save for the sound card drivers (as the new ones cause all sorts of issues) are up to date as of yesterday, as is windows. Ive got a few minidumps in that folder, not sure what ones are new, or old. Should i just wipe that folder and wait for a new error to ensure that minidump is the correct one?[/quote]

The dates are the filenames, and you can also sort by date in Windows details view. Just send the latest few dumps made after you've done all the updates.
 

CoSWill

Junior Member
Sep 11, 2005
4
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Originally posted by: dclive
Originally posted by: CoSWill
I have a second machine that I installed the bet on soldier sp demo on and it too crashes and reboots. The demo must be at fault here, because my second machine has been running very stable for over a year.

P4 3.2
Abit IS7
2 GB Corsair Value Ram
BFG 6800 GT
Window XP ( all updates )
120 GB Seagate IDE HDD
Hercules Fortissmo Sound

Both of my machines pass Prime 95 24hour torture test.

I like the gameplay of B.O.S. but I won't buy it until I am sure the full version won't crash. It has Starforce Protection, and I have read some horror stories about that.

I don't see anything in this dump - the dump says driver, but points to a driver that typically points to hardware. Are you normally clocking everything? Do you have any more dumps you can give me?


I used to overclock back in my P3 and P4 1.6a days, but with the high performance of today's hardware there is no reason to do so. All my hardware for the past 2 years has been running stock speeds. I also agree that this could be a driver issue, but I find it kinda odd that I get the same result on 2 completely different machines. The only hardware in these 2 machines that resemble each other would be the video cards. The 7800 GT in my main machine is using the WHQL 77.77 drivers, while my second machine is using the WHQL 77.30 drivers for my 6800 GT.

As stated above: this is just a demo I am having trouble with and it could be that it doesn't really represent what the final product will run like. I hope that is the case because the game looks like it might be a hoot. I really appreciate dclive taking time to help us with our problems, but I think I will wait to see what happens when the full game hits the street. This could be an instance where a demo scared away potential customers.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
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Sounds good. Bear in mind the AOE3 demo suggests (to my eyes, at least) a flaw in ATI's handling of the AA/AF functionality - when it's turned on, the box bluescreens; when it's off, AOE3 demo works fine.

That isn't an AOE3 demo problem. It's a problem in ATI's driver.

(Again, that's how it looks to me; if someone from ATI could look at that, it would be a vastly, vastly better source than myself, naturally.)

In other words, I'm saying it's not necessarily the demo's problem. The demo could *reveal* a problem in a bad driver, but that doesn't mean it's the demo's fault necessarily.
 

CoSWill

Junior Member
Sep 11, 2005
4
0
0
dclive, it looks to be an add in sound card issue. Even though I had the onboard sound disabled in the bios, my Audigy 2 ZS seems to be the culprit. I'm not much on removing expensive hardware to make a demo run, but this time it was kind of a challenge to see if I could make it work. I read this thread:

http://forums.ocwizard.com/index.php?s=...bdfddc&showtopic=3712&st=0&#entry36799

and it seems to hold the answer for me and my situation. I pulled the Audigy 2 and removed the drivers. Enabled onboard AC97 8 channel sound in the bios, installed drivers on boot and ran the "Bet on Soldier" demo. It worked just fine........go figure.

When I first installed the demo I suspected sound drivers because of the squealing sound associated with the lockup. Shoulda trusted my first hunch.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
I'm glad you got it resolved. We've now got two cases of demos illustrating a problem in a vendor's driver architecture. It's not the demo's fault....it's a problem with the driver.
 

Gagh

Junior Member
Feb 15, 2004
24
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Well, ive made sure windows is updated, and the drivers (except for the audio drivers) are all up to date, and i still get my random bsod in eve-online. Did the MPSRpts thing from your sig, just want to make sure ive got the right email.. this is bluescreens@gmail.com right?
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Yes. You need the .cab file and the .dmp files (found in c:\windows\minidumps) created since you did all the Windows & driver updates.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: Gagh
k, mail sent.

Module[ 16] [C:\WINDOWS\SYSTEM32\VSDATANT.SYS]
Company Name: Zone Labs, LLC
File Description: TrueVector Device Driver
Product Version: (6.0:667.0)
File Version: (6.0:667.0)
File Size (bytes): 368256
File Date: Mon Aug 29 19:08:38 2005

Remove Zone Labs from your system, and let me know if your problem persists.

That's "remove", not disable. Fully uninstall it.

Let us know. :)

 

Gagh

Junior Member
Feb 15, 2004
24
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0
Righto.. removed zone alarm (zone labs), made sure everything on the windows firewall was disabled (wasnt sure if this being the error, that perhaps some remnant of the windows firewall was still active and causing the lockups when conflicting with zone alarm), and picked up a lynksys router to handle the security and whatnot.

Gonna poke around eve the rest of the night, and tomorrow when im off work.. see if i still get those blue screens.

*crosses fingers and prays this fixes it * :)

Thanks for the help sofar dude.. ill post back with my results later/tomorrow.
 

Gagh

Junior Member
Feb 15, 2004
24
0
0
Yep, seems that did the trick.. played all last night and tonight without a hitch. Much thanks dude.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Glad it worked for you. Fixing Windows BSOD issues are easy - just look at the dump files and you can typically find the problem!
 

Sea Frost

Junior Member
Sep 19, 2005
2
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I'm having the same BSOD trouble with the Bet On Soldier demo as well, when i click on the launch mission tab it crashes. I haven't had this much trouble gettin a game to run since Far Cry (i'm sure most people have been there lol) . Please dclive i need your help ;)
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: Sea Frost
I'm having the same BSOD trouble with the Bet On Soldier demo as well, when i click on the launch mission tab it crashes. I haven't had this much trouble gettin a game to run since Far Cry (i'm sure most people have been there lol) . Please dclive i need your help ;)

Make sure you have all Windows updates, make sure you have all the driver updates from the hardware vendors, and if you still have issues, send me the dumps (from c:\windows\minidump) and the MPS Reports .cab file (see my .sig) made AFTER you did all those updates.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: Sea Frost
I'm having the same BSOD trouble with the Bet On Soldier demo as well, when i click on the launch mission tab it crashes. I haven't had this much trouble gettin a game to run since Far Cry (i'm sure most people have been there lol) . Please dclive i need your help ;)

Issue points to vsdatant.sys. Remove (ie uninstall) everything from Zone Labs, and let us know if the issue goes away.

Edit #2: Gee whiz - same file, same demo as the previous poster. Looks like Zone Labs better clean up their act if an application can crash the OS just with Zone Labs / Zone Alarm installed.
 

Sea Frost

Junior Member
Sep 19, 2005
2
0
0
Uninstalled Zone Labs an the demo ran fine:Q. I'm runnin the free Firewall from Zone Labs at the minute, I wonder if the full version would react better ? I'm wondering now if my random Battlefield 2 crashes are related to Zone Labs's Fire wall hmmmm... Anyway thanks for your help dclive :thumbsup:

Oh yea forgot to ask - which program to you use to open the dump files with dclive?
 

Rilex

Senior member
Sep 18, 2005
447
0
0
Zip works well. If you're only doing an !analyze -v, minis are fine -- for more than that though, e.g. trouble shooting Volume Shadow Copy *sigh* ... you need more.

Actually, local kernel debugging is more fun.
 

dclive

Elite Member
Oct 23, 2003
5,626
2
81
Originally posted by: Rilex
Zip works well. If you're only doing an !analyze -v, minis are fine -- for more than that though, e.g. trouble shooting Volume Shadow Copy *sigh* ... you need more.

Actually, local kernel debugging is more fun.

What do you do to troubleshoot vsc?
 

Rilex

Senior member
Sep 18, 2005
447
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The pool. Had a freaking server (primary file server, of course!) that would have 100% utilization in the System image for ~22 minutes, all the while taking up more and more memory. Then the server would stop responding to SMB requests and eventually stop responding at the console.

LKD revealed that it was a problem with vsc. VSC was taking up large amounts of memory. The reason why is because in System Volume Information folder, the vsc snapshots had become corrupt. After deleting the GUID'ed files, the problem disappeared.

This was after having most of the DL380 components replaced, and being on the phone with the HP reps that deal directly with MS PSS. ;)

The HP rep was pretty flabbergasted when I told him what the source problem and solution was.