OCZ Sucks Period--- Power Supply

[Eddie313]

What a run around with that company about the worst company i have had to deal with.
It started when my power supply failed, So OK sent in a rma about 5 days later they give me a rma #. Then i shipped the power supply back to them, I left a message for them to call me because of the way the power supply failed-- wanted to make sure no damage done to PC.

So they call me said it just failed no worries, I said OK please make sure to send me my model # of power supply there is to different model's of that unit. One with 1 6pin pci-e and 1 with 1 6pin and 1 6pin+2. He said o no problem ill make sure and even note the account.

So about 6 days later I get the power supply and what do you know they sent me the model 1 6pin. I called them back talk with support they said no problem just start a new rma and will get it fixed. I said ok I'm going to have to wait another 5 days to hear back for a rma then i going to have to ship the old one out then wait till you get the new/RIGHT one to me? He said yes that is the way we do things here. So I asked him since it was your mess up can't you do something to move this along? He said no sorry that's the only way.

So I ask to talk to his boss, he said one minute. He got on and told me the same thing.
I asked well it cost me 20 bucks to ship it to you and 2 weeks so now that you guys messed up you want me to lose another 20 bucks and 2 weeks? He said sorry that is are process

So I know this is long but I am just sick of companies and the way they handle customers.

 

[AndroidVageta]

Have you been to the OCZ forums and discussed this there?

 

[Eddie313]

No because I thought by talking to a supervisor and with tech support and the guy in rma they all told me the same thing.

 

[TemjinGold]

Perhaps you should try?

 

[Gigantopithecus]

That's standard practice for most component companies. They might end up bending the rules for you since you're posting your dissatisfaction here, but don't bet on it. IME OCZ makes decent power supplies but they're nothing special...if you had spent $20 more up front you likely could've bought a much higher quality Antec, Seasonic, Corsair, etc. psu. FWIW. Just keep that in mind next time you buy a psu. I don't think any other pc component can waste the rest of your system when it goes (well, they probably all can, but it's far more likely with a psu). Don't cheap out on them!

 

[llee]

Yea, it seems like standard practice. It does sound kind of odd to make you pay for them to ship the replacement. Usually the companies foot the bill for the replacement. Better luck next time.

 

[Eddie313]

I know I almost always buy corsair or Thermaltake. Thats ok I just one a bid for a 20 desktop build and i will not ever use there product again even ram.

 

[thescreensavers]

^ Who makes the thermaltake PSU"s?

btw OP check out USPS, First Class Shipping with delivery confirmation for a PSU is like 8 bucks lol. And it will get there in 3-4 days easy.

 

[HOOfan 1]

^ Who makes the thermaltake PSU"s?

Sirtec, FSP, CWT, HEC

 

[Seero]

What a run around with that company about the worst company i have had to deal with.
It started when my power supply failed, So OK sent in a rma about 5 days later they give me a rma #. Then i shipped the power supply back to them, I left a message for them to call me because of the way the power supply failed-- wanted to make sure no damage done to PC.

So they call me said it just failed no worries, I said OK please make sure to send me my model # of power supply there is to different model's of that unit. One with 1 6pin pci-e and 1 with 1 6pin and 1 6pin+2. He said o no problem ill make sure and even note the account.

So about 6 days later I get the power supply and what do you know they sent me the model 1 6pin. I called them back talk with support they said no problem just start a new rma and will get it fixed. I said ok I'm going to have to wait another 5 days to hear back for a rma then i going to have to ship the old one out then wait till you get the new/RIGHT one to me? He said yes that is the way we do things here. So I asked him since it was your mess up can't you do something to move this along? He said no sorry that's the only way.

So I ask to talk to his boss, he said one minute. He got on and told me the same thing.
I asked well it cost me 20 bucks to ship it to you and 2 weeks so now that you guys messed up you want me to lose another 20 bucks and 2 weeks? He said sorry that is are process

So I know this is long but I am just sick of companies and the way they handle customers.

The support can say whatever they want. You as a customer should note their names, including the supervisor. If the supervisor is problematic, ask for its supervisor. Go all the way to CEO if needed. If CEO said that or unavailable for whatever reason, then go public with the problem along with the name and conversations and let the public decide.

The case is simple. You brought something that does not work, they should have cover the initial shipping cost at the first place no matter what they say. It is okay to pay the cost as a customer first and wait until they have proven that it is indeed a defective unit instead of a stupid customer complain. If it is under warranty they will need to send the correct unit back, not just any units they have. If they really don't have a replacement, they need to request permission from the customer even if it is an OMG upgrade. If they sent the wrong unit they must immediately sent the correct unit, not wait until the customer sent back the mis-placed unit before that. What if they mis-sent it to someone else? Should the customer wait until their SECOND SCREW UP is resolved before fixing the FIRST SCREW UP?

As someone mentioned, forum is a good place to start, as there are lots of public pressures. Reputation trumps quality any days, simply explain what happened and some posters like me well stand on your side.

 

[Eddie313]

Where do i start, Im going to order a corsair power supply. So in the mean time i removed the dual 6pin video card and ran a 6200 pci-e video card so i can do some work on it.
The power supply is DOA LMAO Unreal so i called spoke with Brian AKA Manager.
Told him what was going on he said that can not be right we did not make a dual 6-pin in that model, I said yes it was a early release then since changed. Brian said don't know what to tell you your wrong so went on and on very rude. Was talking to me like i was stupid.

So got off the phone with him after 30 mins got no where. Called pc power and cooling talked with a guy name allen very nice guy. He said o yeah that model had dual 6-pin pci-e till dec 2008 then changed to 1 6-pin in jan 2009. Told him about it he said sorry that he is going to send me a shipping label if i wanted to swap it out. I don't think somebody should have to wait another two weeks on wrong/DOA power supply
I'm talking with RyderOCZ at ocz forum's posted about the problem lets see what he does.

 

[Eddie313]

Well he didn't do anything over at ocz forum would have to wait another two weeks for a power supply and then the dick ended up deleting the post.

So that's what you get when you buy OCZ Products so definitely buyer beware with this company.

 

[pw38]

Anecdotal evidence based on an arbitrary situation means nothing. I use an OCZ ModXStream-Pro 700watt supply and have never had any issues. Have I had to deal with them regarding an issue? No, but then again I don't condemn the whole company based on one experience. Try being a little more level headed next time. If you're not satisfied with the answer they give you, move up the ladder. You can control the situation here, after all you are buying their product and as a reputable company I highly doubt they're in the business of being dicks to their customers.

 

[Eddie313]

When you deal with many people at the company most all are rude don't seem to care that is saying something about the company. I spoke with managers, they just did not seem to really care about the problem.

If you look at there forum its bad, so many people complain about there service.
It's very easy to say not the hole company/not that bad but when it's you, and all the phone calls you made you look at it different.

 

[pw38]

I understand it's just I don't really believe in sweeping generalizations like that considering they're not just some fly by night outfit. Still, your concerns are valid and should be taken as seriously as they can be but unfortunately as with every large corporation stuff like this happens. I'd be as persistent as I could be and move up the ladder as far as it took to get a satisfactory conclusion to your problem. If, after all that, you decide that they don't deserve your business anymore you're more than welcome to that decision. That's the beauty of our free market system. You ultimately decide with your wallet and if enough noise is made something's usually done about it. Good luck to you!