OCZ lost both my RMA and my rebate!!

[Heinrich]

To be clear, I don't think that OCZ has some nefarious underlying reason, but I do think that they have sloppy and disorganized customer service and mail handling. I am still working through both these issues.

With Kingston I got an RMA almost immediately, overnight shipping, and quick rebate. Same with G.Skill.

 

[ryderOCZ]

What exactly do you mean when you say we lost your RMA?

Email me your RMA number (email addy in my Sig)

Thanks

 

[WaTaGuMp]

Originally posted by: ryderOCZ
What exactly do you mean when you say we lost your RMA?

Email me your RMA number (email addy in my Sig)

Thanks

Things like this is why I think OCZ are amazing, they even respond to posts on the egg about people saying the ram wont do this or that. The customer service I have seen from them is simply awesome. I am using some of their ram right now and props to OCZ. I hope you get yours sorted out Heinrich, not trying to derail your post.

 

[Cutthroat]

Gotta love OCZ for things like this, I wish all manufacturers would follow suit. I'll bet ryderOCZ has you fixed up soon Heinrich.

 

[nyker96]

hey they even got a support manager who works here! This is very cool! way to go OCZ! I'd be keeping an eye out for OCZ from now on .. this is pretty decent customer service!

 

[BenchZowner]

They have a Tech Support team that cruises various forums, including this one, XtremeSystems, XbitLabs, Hexus, OCforums and more.

 

[Ichigo]

Obviously the most visible complaints are the ones most important with which to be dealt from a PR perspective. This isn't the second coming of the Messiah.

 

[Cutthroat]

Originally posted by: Ichigo
Obviously the most visible complaints are the ones most important with which to be dealt from a PR perspective. This isn't the second coming of the Messiah.

Sure, but when was the last time you seen Intel, AMD, Nvidia support reps helping with these sorts of problems? I just think it's nice that somebody at a manufacturer is actually paying attention. I've noticed it seems to be the RAM companies that do this the most, I've seen OCZ, Mushkin, G-Skill, Patriot, etc reps around on different forums helping their customers.

 

[ryderOCZ]

No email that I know of yet

 

[n7]

Originally posted by: ryderOCZ
The sad thing is, that he must not want any help.... No email that I know of yet

Last Visited On: 8/1/2007 8:05:22 PM

I guess not?

Or maybe he hasn't read this thread yet.

 

[ryderOCZ]

Sent a PM, hopefully he gets it.

 

[aka1nas]

Originally posted by: Cutthroat

Originally posted by: Ichigo
Obviously the most visible complaints are the ones most important with which to be dealt from a PR perspective. This isn't the second coming of the Messiah.

Sure, but when was the last time you seen Intel, AMD, Nvidia support reps helping with these sorts of problems? I just think it's nice that somebody at a manufacturer is actually paying attention. I've noticed it seems to be the RAM companies that do this the most, I've seen OCZ, Mushkin, G-Skill, Patriot, etc reps around on different forums helping their customers.

The premium RAM companies pretty much sell exclusively to enthusiasts and maybe a few boutique PC shops. From an ROI perspective, it's probably more reasonable for them to dedicate forum support personnel for us than for Intel or AMD to do so, where we are probably less than 1% of their market.

 

[Heinrich]

These guys are KILLING me by INCHES and CENTIMETERS!!

1 - they lost my first RMA for a month!!

2 - they lost my rebate!!

They made good on that until

1 - my RMA died in 4 days

2 - I sent it back to them. Was promised an "immediate RMA number" and that took 4 days!!

3 - sent it in and heard NOTHING for at least 10 days after that

4 - was told they were doing inventory

5 - Another 8 days or so passed by

6 - Now they've delivered it to the wrong address and zip code, and fedex doesn't know what to do! It's in the WRONG CITY!!!!!!!

They may apologize and make up and make do and make a personal appearance, but, they are disorganized, sloppy, slow, and do not follow through. OCZ is on my "NEVER PURCHASE FROM AGAIN NO CHANCES" short list! OCZ is awful!!

I bought this RAM in MAY and I have not used it yet, meanwhile prices have plummeted :Q:thumbsdown:

RyderOCZ I am fed up with your company!!

 

[Mr Fox]

Originally posted by: Heinrich
These guys are KILLING me by INCHES and CENTIMETERS!!

1 - they lost my first RMA for a month!!

2 - they lost my rebate!!

They made good on that until

1 - my RMA died in 4 days

2 - I sent it back to them. Was promised an "immediate RMA number" and that took 4 days!!

3 - sent it in and heard NOTHING for at least 10 days after that

4 - was told they were doing inventory

5 - Another 8 days or so passed by

6 - Now they've delivered it to the wrong address and zip code, and fedex doesn't know what to do! It's in the WRONG CITY!!!!!!!

They may apologize and make up and make do and make a personal appearance, but, they are disorganized, sloppy, slow, and do not follow through. OCZ is on my "NEVER PURCHASE FROM AGAIN NO CHANCES" short list! OCZ is awful!!

I bought this RAM in MAY and I have not used it yet, meanwhile prices have plummeted :Q:thumbsdown:

RyderOCZ I am fed up with your company!!

They are starting to sound like Monarch Computer .... excuses .... excuses

I hope they don't die... they are too much fun to laugh at...

Don't get me started..... RANT.... RANT !!!

 

[catalysts17az]

hahahahahah Do you think just because they emailed you your problems are over? check out my posting, I just sent it today. i blasted them with the truth, from now on everything is going to be public! look for my thread titled, "proof OCZ is not all that" it shows all the PM that have gone on since early 2006 with no results still. my next step is to get my money back and there will be no negotiations just waiting to see now if i need to go to the BBB to get this solved. stay in touch Heinrich.

 

[catalysts17az]

WaTaGuMp, Cutthroat, nyker96, BenchZowner, So you guys are impressed with an e-mail? I'm impressed with results. you want proof about horrible service? how about 9 pages worth of promises. check out my thread titled, "Proof OCZ is not all that", just posted it about half hour ago. i want to hear from all of you, make sure you read the whole thing before you comment. you could print it out, it makes good reading for the restroom.

Ichigo, i totally agree with you!
Heinrich, don't let them off the hook, make everything public, i'm basically so pissed off that everyone that reads blogs is going to know about this! i'm a member of 9 FORUMS! i have already put it in word and now i just copy and paste.

 

[catalysts17az]

hey Heinrich seems your last post was on 9-10-07 whats the latest BS from OCZ? and post us the info about mailing it to the wrong city, just cut and paste. i want to laugh at their stupidity. but hey at least you got an RMA a lot faster than i did. My first one took a year! again check out my thread. i really want to know now what OCZ has to say?

by the way it going to be 2 years now with no results from them! so stop your crying about days i'm dealing with years! post every stupid thing they have done too you every email. let the whole community now what the hell is going on. from now on i am.

 

[catalysts17az]

hey Ryder where is your response to the last 6 posting? LMAO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

what ever you say Ryder i can counter!

You want some proof? Check out my post ?Proof OCZ is not all that? that I posted on 9-16-07.