NZXT Does not honor Rebates!

[Belial88]

Just wanted to let you know, that it's a well known issue that NZXT has been unable to fulfill any rebate that has been filed after November 2012, and many of those filed before then. They are currently totally screwed up in the rebate department, if you call them you can find this out for yourselves.

I say this because I bought an NZXT Source 210 in January, expecting a $20 rebate. At $17-29, it's a good case. At $40, it's slightly worse than the competition of the Bitfenix Shinobi, Corsair Carbide 200R, Zalman cases like the Z5, Z9, Z11, and Rosewill cases, but at $17-29, it's a great deal.

However, you are never going to get that rebate. So it's sad that people think it's great to buy the NZXT Source 210 for $24 on newegg right now, for example, when in reality they will never get that rebate, and at $40 the source 210 is just not a good value.

I posted negative feedback on newegg, nzxt posted saying for me to contact them. I called them, they said they'd call back, but they didn't. My RMA has been at 'submitted' but not 'approved' for 6 months now, they told me they'd approve it but it hasn't been. Kevin and Ryan never respond to any of my emails.

Many people are also reporting similar experiences with their RMAs too. And not a single person who filed a rebate this year, has received it.

Don't buy NZXT. Even if you aren't getting a rebate, you will have zero support in case of RMA.

Just for reference, I've bought 2 x NZXT Source 210s, a gamma, a guardian 921 rb (terrible case!), 3x nzxt sentry 2 fan controllers, a handful of nzxt fans, the nzxt havik 140... i used to be a die hard nzxt fan. They would never respond to my emails of 'hey, awesome case!' or 'hey, this is feedback I have on your case, you should do ....' or requests for free stickers, technical support, or product inquiry, but I wrote this off as them being a small company offering low prices. But now, they refuse to contact me at all in regards to my rebate, in fixing this issue, it's unacceptable. Now they know for sure they've lost a die-hard NZXT fan, so they won't bother to respond, of course.

But it's important for as many of you to know this as possible. If you have any reservations about this, I encourage you to call NZXT yourself and just ask 'what's up with the long rebate wait time?' and you'll see. I'm sure people will post in here saying they don't get their NZXT rebates either. I've filed a rebate with literally every single company in the tech world, and NZXT is the only one that straight up ignores you. Gigabyte was the only other company that took more than a month (3 months). Absolutely ridiculous

TLDR: NZXT is too backed up to honor any rebates, and is similarly messed up on helping RMAs. You will not any any rebate filed with NZXT! This is a well known issue!

 

[Blain]

Just wanted to let you know, that it's a well known issue that NZXT has been unable to fulfill any rebate that has been filed after November 2012,

I say this because I bought an NZXT Source 210 in January, expecting a $20 rebate.

I posted negative feedback on newegg, nzxt posted saying for me to contact them. I called them, they said they'd call back, but they didn't. My RMA has been at 'submitted' but not 'approved' for 6 months now, they told me they'd approve it but it hasn't been. Kevin and Ryan never respond to any of my emails.

Many people are also reporting similar experiences with their RMAs too. And not a single person who filed a rebate this year, has received it.

Don't buy NZXT. Even if you aren't getting a rebate, you will have zero support in case of RMA.

Just for reference, I've bought 2 x NZXT Source 210s, a gamma, a guardian 921 rb (terrible case!), 3x nzxt sentry 2 fan controllers, a handful of nzxt fans, the nzxt havik 140... i used to be a die hard nzxt fan. They would never respond to my emails of 'hey, awesome case!' or 'hey, this is feedback I have on your case, you should do ....' or requests for free stickers, technical support, or product inquiry, but I wrote this off as them being a small company offering low prices. But now, they refuse to contact me at all in regards to my rebate, in fixing this issue, it's unacceptable. Now they know for sure they've lost a die-hard NZXT fan, so they won't bother to respond, of course.

TLDR: NZXT is too backed up to honor any rebates, and is similarly messed up on helping RMAs. You will not any any rebate filed with NZXT! This is a well known issue!

You mention rebates and RMAs in the same breath. Are you griping about rebate service, RMA service or both?

You say that... "not a single person who filed a rebate this year, has received it".
Do you work for NZXT or know someone that does in order to be privy to that information?

Have you contacted Newegg about your concerns?

 

[Ketchup]

Just wanted to let you know, that it's a well known issue that NZXT has been unable to fulfill any rebate that has been filed after November 2012

I say this because I bought an NZXT Source 210 in January

Look, we all know that rebates are a pain, and created so that people would forget about them or not even bother with it, but making a blanket statement based on your one bad experience is not very convincing.

 

[Torn Mind]

I am not sure how many "many" means in this context and some examples would strength Belial's case, but I sympathize because Zalman jobbed me in a similar way. I followed directions to the letter, and then they cited a UPC for a completely different product to reject my claim. Funny, because that other product would have reimbursed me $20 instead of the $10 I claimed for.

I posted a neg review on Newegg. They didn't post the review, but gave me a gift card equal to the rebate amount.

 

[T_Yamamoto]

Rebates are done by a third party (I think) so sucks for you. Never buy because of a rebate.

 

[smitbret]

Should have gone with a Fractal Design. A real, live person responds to any e-mails within 24 hours and when I asked them about some missing rubber grommets for my Define Mini I had replacements in my possession within 4 days, no questions asked.

I like to rant when a company gets it right.

 

[Rezist]

Most rebates in the end are probably not honored that's why when price shopping it's ridiculous to include them.

 

[Ketchup]

I like to rant when a company gets it right.

Same here. I built a machine around a Cooler Master case and the customer called me a couple years later saying that the front USB ports weren't working. They sent me a new one for free, no questions asked. No surprise that my last 3 cases have been Cooler Masters. Love it when somebody gets it right!

 

[smitbret]

Similar experience with my Coolermaster PSU. The SATA power connectors had cracked/broken on a couple of modular cables on my 2 1/2 year old Silent Pro 600M. They shipped me 2 new ones without any hassle. Just took 'em 5 weeks to get them to me. Stood behind their product though and I like that.

 

[Belial88]

You mention rebates and RMAs in the same breath. Are you griping about rebate service, RMA service or both?

You say that... "not a single person who filed a rebate this year, has received it".
Do you work for NZXT or know someone that does in order to be privy to that information?

Have you contacted Newegg about your concerns?

I'm talking about my rebate, but if you search, you can find plenty of reports online saying their RMA service is just as non-existent.

You say that... "not a single person who filed a rebate this year, has received it".
Do you work for NZXT or know someone that does in order to be privy to that information?

Yes... I mentioned in the OP that I talked to an NZXT employee privy to that information... you are more than welcome to contact NZXT yourself, they will tell you themselves how accounting has not sent a single rebate out for anyone past november 2012. What are you, retarded?

Look, we all know that rebates are a pain, and created so that people would forget about them or not even bother with it, but making a blanket statement based on your one bad experience is not very convincing.

I've literally filed a rebate with almost every major tech company in the last 5 years. Only a single time did it take more than a month - Gigabyte, and they updated the status on the rebate at all times.

NZXT has been the only time where filing a rebate has been a pain. I'm not sure why you think rebates were created so people would forget them, that's absolutely not true. Rebates are created so that companies can encourage the dissemination of their product, while still letting retailers make their money. Discounts are done by retailers to encourage sales of a product. Rebates are backed by the manufacturer.

You will often see rebates on new products by tech companies, for example, so as to get them in the hands of people, to get people talking about it (as people who tend to buy brand new products, tend to be very loud people who post on forums, posts reviews, will posts reviews on newegg/retailer website, etc). Zalman did this when they dropped the price of the Zalman LQ320 to $39, when it's MSRP is $100+, for example. The retailer still makes their cut, and the manufacturer already made money selling the product already to the retailer, so in the end the manufacturer is selling the item for no profit once the rebate is filed.

I'm sure a certain percentage of people don't file their rebates or they get lost in the mail and the person doesn't follow up on them, and I'm sure companies take that into calculation, but that is not the 'point' of a rebate.

This is not a blanket statement.

This is more than a rant, there's a very specific reason I'm posting this:

1. NZXT is the only company I've worked with, where, when I tried to contact them in regards to the problem, outright ignored me. I've sent personal emails to Kevin, Ryan, and Retell, all major NZXT service employees, with zero response over a month. They even responded to my negative feedback on newegg, yet when I followed up with them, they simply ignored me.
2. Every time I call them, they have no account of me calling. Anytime I've called any other tech company, and then called later, they know exactly who I am, they have me on file. Every time I call NZXT, they have no idea who I am (though one of the ladies at their service department is now very familiar with me, but she says she cannot do anything for me).
3. This is not just me. Ask anyone who's filed a rebate this year for NZXT. They have not gotten it back. Go into the NZXT fan club if you don't believe me.
4. NZXT confirmed that anyone who's filed a rebate this year, has not gotten it. This is not just an isolated case, this is everyone.
5. I've filed hundreds of rebates, literally. NZXT is the only company that has taken more than 3 months, and Gigabyte was the only other company to take more than a month.

Every other company I've had issues with, always lept head over heels to make sure the problem was solved immediately. NZXT has not made that impression to me at all. I've been more than patient, which is why I waited over 6 months before saying anything. I would call or email them once a month, every month, to see what was up. No response, they wouldn't contact me back, I'd talk to someone and they'd apologize and say they'd hurry.... and then nothing for the month. Rinse, repeat the next month.

Now, it's been 6 months. And no rebate, still.

Rebates are done by a third party (I think) so sucks for you. Never buy because of a rebate.

Not true. NZXT handles the rebate on their own. Their accounting department takes care of it. At the moment, Kevin writes out the rebates once a month, at the end of the month. That's how they do rebates right now. Believe me when I say, NZXT's customer service department hates accounting.

So please don't post misinformation when you have no clue what you are talking about.

Furthermore, I don't know why you would say don't buy because of a rebate. Rebates are publicized specifically to encourage people to buy the item. I don't know what world you live in where it's okay for a company to make false advertisements and steal your money...

I followed directions to the letter, and then they cited a UPC for a completely different product to reject my claim. Funny, because that other product would have reimbursed me $20 instead of the $10 I claimed for.

I posted a neg review on Newegg. They didn't post the review, but gave me a gift card equal to the rebate amount.
__________________

I dont see the problem, Zalman handled it. It took a bit of prodding, but they handled it. I've had a couple occassions with RMAs and service issues where I had to make a couple curt emails or post a negative review to get action, but nothing more than 1-2 emails or posts. I've called, emailed, and posted about NZXT more than 20 times with no resolution in sight.

Most rebates in the end are probably not honored that's why when price shopping it's ridiculous to include them.

I have filed easily over 100 rebates. Coolermaster, Corsair, Gigabyte, Gskill, Mushkin, Rosewill, Razer, Asrock, Bitfenix, Intel, Samsung... NZXT is the only company that I have ever had trouble with a rebate. Them and Gigabyte, who actively updated the status on my rebate and took 3 months, otherwise every company completed the rebate in less than a month.

I build computers for a living, I never have a computer component for longer than 4 months (much less a personal computer). I have never, ever, had a problem getting a rebate back before. And I've certainly never had a company straight up ignore me. Every other company would call me back, they'd apologize and speed up my request to the front of the line, they'd send me compensatory items or free stuff to make up for mistakes. I don't mind faulty parts, things that break, lost rebates, misplaced orders... I judge a company by how they handle their screw-ups (because they are always inevitable). NZXT is distinct in that they have made zero measure to take care of my request or reassure me.

Should have gone with a Fractal Design. A real, live person responds to any e-mails within 24 hours and when I asked them about some missing rubber grommets for my Define Mini I had replacements in my possession within 4 days, no questions asked.

I like to rant when a company gets it right.

I do rant when companies get it right. I've posted multiple reviews praising NZXT (except their guardian 921rb, that case is absolute crap). You can google "Belial Guide" and see my feedback on 7950s, nzxt cases, coolermaster, corsair, and noctua heatsinks, coollaboratory liquid ultra, intel and AMD cpu's. I've had my reviews publicized on the facebook page of Prolimatech, I've done sponsored hardware reviews. I definitely rant when companies get it right.

This is the only time, I've found a company do it wrong (i have posted about bad products, but this is the first time I've ever seen bad service in the tech community).

 

[Belial88]

my experience with coolermaster was slow but steady. They responded to all requests but it did take them like a month just to get me replacement keyboard legs. I'm not complaining, but they aren't top of the line support like corsair. I don't particularly care for most of corsair's components (a wide range of quality, they are always slightly overpriced although that just comes with being a big name deserving of the best service in the industry).

I specifically bought a corsair h110 for $100, even though you can find nzxt x60's for $60-80 regularly on ebay/amazon. That really hurts the pocket but I'm done with NZXT. If you google 'nzxt rebate' or 'nzxt rma' you'll find that no one has a positive experience with NZXT service.

This isn't just a single issue. NZXT has confirmed this is everyone, that their accounting department is totally screwed. And what company just continues to ignore someone? You will not find a single report of someone saying X company hasn't resolved their issue even after that person has complained for 6 months...

 

[Eureka]

I'd have to agree, NZXT is one of the few rebates I have not received back yet (I have at least 10-15 from the last 6 months). I've even gotten all my cooler master rebates, even though those take the better part of 10-15 weeks to receive them.

Lately, it seems like the only rebates that are somewhat reliable are those handled by 4myrebates... I've gotten all of those, despite the long lead times. The ones that seem to come straight from the company (Cooler Master, NZXT, Newegg, etc) seem to take forever.

 

[Torn Mind]

I dont see the problem, Zalman handled it. It took a bit of prodding, but they handled it. I've had a couple occassions with RMAs and service issues where I had to make a couple curt emails or post a negative review to get action, but nothing more than 1-2 emails or posts. I've called, emailed, and posted about NZXT more than 20 times with no resolution in sight.

I did not email Zalman directly, since 4myrebates handled the rebate claim.

Newegg mopped up the situation. It was not a Zalman rep that handled it. Whoever checked the negative review I wanted to post submitted a Newegg support ticket and they gave me a Newegg gift card, which can only be used at Newegg. The rebate claim itself remains declined.

I tried calling 4myrebates to have them reverse the decision. Instead, they threw me for a loop trying to get me to process the rebate again.

I resubmitted the rebate. Their reason now is that the UPC code was not eligible for the original promotion.

 

[VirtualLarry]

What are you, retarded?

Totally uncalled for, especially against Blain, who has been nothing but helpful in these forums.

I'm sure a certain percentage of people don't file their rebates or they get lost in the mail and the person doesn't follow up on them, and I'm sure companies take that into calculation, but that is not the 'point' of a rebate.

That's EXACTLY the "point" of a rebate. Not everyone files, not everyone gets the money back, the company makes $$$.

 

[Belial88]

That's EXACTLY the "point" of a rebate. Not everyone files, not everyone gets the money back, the company makes $$$.

I'm sure the companies take this phenomenon into their calculations, but there's a huge difference in someone being lazy or USPS losing the mail and the person being lazy or the person is just an idiot and lazy, and a company straight up stealing and not giving out rebates.

The biggest issue is that NZXT just pushed a new promotion for more rebates on the NZXT source. How do they think they are going to fulfill those rebates?

On second thought, I do believe NZXT actually did use a third party to do their rebates (aftcorp?) but no longer do so. They are just royally screwed up with rebates, and according to what I've heard, they are screwed up really bad with RMA's too.

 

[T_Yamamoto]

Not true. NZXT handles the rebate on their own. Their accounting department takes care of it. At the moment, Kevin writes out the rebates once a month, at the end of the month. That's how they do rebates right now. Believe me when I say, NZXT's customer service department hates accounting.

So please don't post misinformation when you have no clue what you are talking about.

I just said 'I think'. Which should mean, I think its true but may not be true. I'm not posting misinformation when I put 'I think' at the end of it.

I know that most do it through a third party and that has been my experience.

 

[T_Yamamoto]

Also sucks to suck. Like I said before, never buy for a rebate since its likely you'll never get it. Looks like that's what happened. Sucks to do you.

 

[AustinInDallas]

I got back their power supply rebate last year? but I hope their power supply doesnt die I thought they have a pretty decent warranty, at least on their power supplies.

 

[Belial88]

Also sucks to suck. Like I said before, never buy for a rebate since its likely you'll never get it. Looks like that's what happened. Sucks to do you.

Are you retarded? Or wait, maybe you are just retarded?

I've done over a 100 rebates, I've literally filed a rebate for almost every tech company in the last 2 years. NZXT is the only one I've ever had issue with, Gigabyte is the only other one that took more than a month.

I don't think it 'sucks to be me'. What sucks here is NZXT. You are the only person screwy enough to think that NZXT stealing money from customers or terribly inadequate service is somehow the customer's fault.

Nice try nzxt.

I got back their power supply rebate last year? but I hope their power supply doesnt die I thought they have a pretty decent warranty, at least on their power supplies.

Well it depends on which PSU you got, nzxt just rebrands them (which is fine, it's what basically every company but delta, seasonic, and superflower do). But if you picked a unit similar in quality to the rest of your build...

 

[T_Yamamoto]

Are you retarded? Or wait, maybe you are just retarded?

I've done over a 100 rebates, I've literally filed a rebate for almost every tech company in the last 2 years. NZXT is the only one I've ever had issue with, Gigabyte is the only other one that took more than a month.

I don't think it 'sucks to be me'. What sucks here is NZXT. You are the only person screwy enough to think that NZXT stealing money from customers or terribly inadequate service is somehow the customer's fault.

Nice try nzxt.
.

I'm not NZXT. I'm clearly not retarded. Customer buys because of rebate, rebate doesn't always follow through since that's how it works, sucks to suck.

 

[direfox]

I received two rebates back from NZXT in the last year. One on the case you mentioned- the Source 210, and one was on a 140mm fan. I'm planning on getting a Switch 810 when it goes on sale (even if its a rebate) and I'm pretty sure I'm not retarded.

 

[Belial88]

I'm not NZXT. I'm clearly not retarded. Customer buys because of rebate, rebate doesn't always follow through since that's how it works, sucks to suck.

You know when buying from a reputable tech company like Corsair, Coolermaster, Noctua, Mushkin, Thermalright, Rosewill, Gskill... err, any tech company other than NZXT, that you are basically guaranteed to get that rebate.

NZXT is the only company that it's even questionable that you'll get your rebate. Literally, I have never heard a single person have issue with rebates with any other company, ever.

Now, USPS does lose a lot of mail (it seems to me, on average, it's somewhere around 3-5% as I'm a power seller on ebay as well as buy lots...), but I've never heard of anyone who wasn't able to get their rebate from a company after an email (granted, you might have to be curt about it).

I received two rebates back from NZXT in the last year. One on the case you mentioned- the Source 210, and one was on a 140mm fan. I'm planning on getting a Switch 810 when it goes on sale (even if its a rebate) and I'm pretty sure I'm not retarded.

You should call nzxt, see for yourself the issue. Apparently this is an issue that started around Fall 2012, so you getting a rebate before the problems seems fine, back when they had a third party company do it, and you didn't have to deal with NZXT's non-existent customer support. Now that NZXT is handling the rebates directly...

I mean you must be pretty retarded to buy NZXT w/rebate after reading this thread, if at least be skeptical and call nzxt or do a search to see what's up. You'll see I'm not the only person not getting their rebate (although I am the loudest).

I was the biggest NZXT fan for the longest time, and I let their terrible customer service slide for a long time. They'd never reply to emails, they were the only company who didn't send me stickers when I asked for some to throw on my case (i always ask companies I buy products from, if they didn't include it in original packaging, i like to rep what I use), but how they've treated me (or lack thereof) in this rebate situation was the last straw.

I don't think you'll find anyone who says NZXT has great support except maybe the odd report of someone who had a single interaction a long time ago. NZXT really doesn't have low prices, it's only low when you factor in their rebates as many other companies have caught up in the budget department when the Gamma was really the first budget case to go under the $40 price point (all other decent budget cases before 2011 were $40, 50+), and is it really worth the gamble when you can choose from way better companies? Is $10 really worth saving or a good value when the case is lower quality and the support is completely non-existent? Corsair, Zalman, Antec, Bitfenix... these companies are known for their amazing support.

 

[T_Yamamoto]

You know when buying from a reputable tech company like Corsair, Coolermaster, Noctua, Mushkin, Thermalright, Rosewill, Gskill... err, any tech company other than NZXT, that you are basically guaranteed to get that rebate.

NZXT is the only company that it's even questionable that you'll get your rebate. Literally, I have never heard a single person have issue with rebates with any other company, ever.

Now, USPS does lose a lot of mail (it seems to me, on average, it's somewhere around 3-5% as I'm a power seller on ebay as well as buy lots...), but I've never heard of anyone who wasn't able to get their rebate from a company after an email (granted, you might have to be curt about it).



You should call nzxt, see for yourself the issue. Apparently this is an issue that started around Fall 2012, so you getting a rebate before the problems seems fine, back when they had a third party company do it, and you didn't have to deal with NZXT's non-existent customer support. Now that NZXT is handling the rebates directly...

I mean you must be pretty retarded to buy NZXT w/rebate after reading this thread, if at least be skeptical and call nzxt or do a search to see what's up. You'll see I'm not the only person not getting their rebate (although I am the loudest).

I was the biggest NZXT fan for the longest time, and I let their terrible customer service slide for a long time. They'd never reply to emails, they were the only company who didn't send me stickers when I asked for some to throw on my case (i always ask companies I buy products from, if they didn't include it in original packaging, i like to rep what I use), but how they've treated me (or lack thereof) in this rebate situation was the last straw.

I don't think you'll find anyone who says NZXT has great support except maybe the odd report of someone who had a single interaction a long time ago. NZXT really doesn't have low prices, it's only low when you factor in their rebates as many other companies have caught up in the budget department when the Gamma was really the first budget case to go under the $40 price point (all other decent budget cases before 2011 were $40, 50+), and is it really worth the gamble when you can choose from way better companies? Is $10 really worth saving or a good value when the case is lower quality and the support is completely non-existent? Corsair, Zalman, Antec, Bitfenix... these companies are known for their amazing support.

You are not guaranteed a rebate when you apply for it. Sometimes you may not even get it. Sometimes it takes 6 months, in which by that time you've already moved on.

Also don't use the word retarded. I hate how people use it today, since its not what its meant to be used. A better word would be incompetent.

Also, you're never suppose to buy based on a rebate.

NZXT doesn't care about that one person that happens to not get their rebate. One person, hell, even 10 out of 100 is not a big enough percentage to cause a big problem.

Oh yeah, I'm never going to buy a NZXT case because they're ugly as hell. Those Phantom cases look like a space ship.

 

[Subyman]

I helped a friend install some parts in a NZXT case a few months back. I had never messed with NZXT products before. I am used to Corsair/Antec/Case Labs/Cooler Master and such with cases. The case was one of the Phantoms. I was disappointment by how cheap it was. The steel was thin. The retention clips were flimsy and the pieces barely fit together. To top it off, when he picked it up under the front and back to carry it out to his car the entire front facia broke off and the computer fell. Complete garbage IMO, especially compared to what I am used to.

 

[Belial88]

You are not guaranteed a rebate when you apply for it. Sometimes you may not even get it. Sometimes it takes 6 months, in which by that time you've already moved on.

Also don't use the word retarded. I hate how people use it today, since its not what its meant to be used. A better word would be incompetent.

Also, you're never suppose to buy based on a rebate.

NZXT doesn't care about that one person that happens to not get their rebate. One person, hell, even 10 out of 100 is not a big enough percentage to cause a big problem.

Oh yeah, I'm never going to buy a NZXT case because they're ugly as hell. Those Phantom cases look like a space ship.

yea... you ARE guaranteed a rebate. I'm sorry your experiences are so bad (or limited) that you feel this way. A company not honoring it's rebate is just the same as if newegg sold an item at 20% discount (as they routinely do) and then charges you for the full amount.

This is not ONE person. This is EVERY person who has filed for a rebate in Fall 2012 or later. This isn't 10/100. This is 100/100 people who've bought an NZXT product this year, have not gotten their rebates. If anyone has, they are more than willing to speak up, but my source for this is NZXT themselves, although there is no shortage of people saying they haven't received their rebate yet.

You are more than welcome to call NZXT yourself though, to see for yourself. Ask where is your rebate.

I disagree about the looks of the phantom. It's not the case I'd buy - I'd rather buy a cheap case and mod it, it'll look and be infinitely better (yes, you can even model a neat design for a small cost), but of the few stylish cases out there, I do think the Phantom is one of the few that actually looks good. Most stylish cases got that GaMeRz look that just seems like it's marketed to some 15 year old battlefield player or something.

But in general I think nzxt cases look good, i just think their midrange cases are just low end cases with styling or a few cheap pieces of rubber or filters to improve them that cost pennies to buy off ebay (that goes for most mid-range cases though) and their low end cases are okay, but nowadays there are much better budget case options, when before nzxt was really the only company who offered sub-$40 budget cases that were half decent.