nvidias lack of intrest in fixing the active armor problem

[Jmartin]

Well i have some bad news...many already assumed it however i held out hope.

There are a few posts on this forum and on a few others that i have told others that "Nvidia is hard at work on this issue...i know this because they are working with me to reproduce the problem" etc.. Well it appears they no longer care.

To tell the story i need to back up a bit. A while back i read a post on a forum from a guy named Bryan Del Rizzo wanting people to contact him if they are having certain active armor corruption issues. I did this. I was then put in contact with a Lucy Hsu from nvidia. She talked to me via email about this issue several times. She even discussed a possible send out of a team to my house to reproduce the problem since they cannot reproduce it in house. Later on she put me in contact with a Norman Chen from nvidia.

Norman was working with me for a month or so.. He had me reproduce the problem...send him the driver version info that he needed and then later on came up with another idea. He sent me drivers to use that logged information they needed to fix this problem. He even created me an ftp account on one of nvidias ftp servers to upload the memory dump, the file that was corrupted, the netstat info he wanted, and the drivers used that he sent me. I did this.

I later on asked him about the status of this issue. I wanted to know if the info i uploaded helped at all. Here is his reply "Hi Jeremy,

I got the memory dump okay but haven't gotten a chance to pore over it yet. We have simply been tied up with a deadline for the next nForce release. Things will be a lot less busy after next Monday, so I will be able to check out the memory dump next week.

Just a bit longer.. =)

Thanks,
Norm"

Sounds great right? that email was from May 5th 2006. I have since emailed him about once a week asking about the status. I have yet to get a reply since May 5th. The last one i sent i just wanted to know if nvidia was done caring about this issue and should i give up hope. Pretty much i bent over backwards trying to get the info nvidia needed and i at least expected to get enough respect from the guy to admit they are no longer working on this issue. That email i sent him last week. I havent heard from him. I assume they no longer care since he doesnt even seem to care enough to reply saying "sorry we are no longer working on this issue".

To all the nforce 4 ultra and sli owners...its a safe bet they no longer care.

I plan on posting this on a few other forums so people can read this. I do have all the emails saved from all the times i have spoken with them so if anyone wishes to have them they may. I want this story to get out so people will at least know how nvidia feels about this and how they can just turn their backs on a customer in need.



For information about the active armor problem or better known as NAM issues (network access manager) go here: http://forums.nvidia.com/index.php?showtopic=2137

 

[avi85]

It's a shame that this is how nVidia treats it's customers,
I for one, may go ATi next time

 

[Tanclearas]

My experience

Anandtech (Gary Key) was more interested in resolving the issue than Nvidia. He actually emailed me again after the last one mentioned in that post telling me Nvidia would be contacting me. They never did.

I have all messages from that experience archived. Anyone considering a class action won't have to go to much trouble to find evidence that Nvidia basically used a broken feature to sell their hardware, and made little to no effort to repair it.

 

[avi85]

I was just looking an nVidia's site specifically "the 6100/50 and nForce 410/30" motherboard solutions and I noticed that they removed any mention of the "ActiveArmor Firewall" which if I'm not mistaken is only available on the 430.
It used to sit prominently on the comparison chart between the different configurations and now it is completely gone.

This was also one of the reasons that I bought a motherboard with the the 430 chipset and not the 410.

You're right Tanclearas, we should sue nVidia!!!:frown:

 

[Megatomic]

All my mobos have been nForce since NF2 first debuted. My next mobo will have an Intel chipset on it, rest assured. The NAM issue doesn't bother me a whole lot personally as I have a hardware firewall and don't use a software solution. But their inability to produce a WHQL'd UDP bothers me. Yet another promise broken.

I don't need their mobos just like they don't need my money.

 

[Heidfirst]

& of course Active Armor is not present in nForce5 ...