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nVidia begins accepting defective GPU claims.

This teaches me to save receipts.

I bought a Dell XPS M1330 in a certain country and was told by the salesperson that I had a 4 year (1 year parts and labour, 4 year parts) warranty.

I moved to another country and urgently needed to have the notebook repaired and was told by Dell that the warranty did not cover me in this country, and I had to pay (twice - the gpu failed again after the first replacement) for motherboard replacements + labour.

Honestly, I wonder who is to blame for these sorts of things. The M1330 has a terrible design, allowing for insufficient cooling of the gpu/cpu anyway. I'd say Dell should carry some of the blame here - the air intake on the m1330 is precisely where one would rest the weight of the laptop on his/her left knee, for example. Even on a desk, I had to prop the laptop up on makeshift stilts to ensure that enough air would get sucked in from the underside.

Sorry for the rant, but having experienced the fallouts of this 'defective gpu' issue I'm inclined to blame an obvious laptop design flaw as well.
 
Had that exact issue with a Gateway laptop I bought a few years back. Gateway replaced the video card under warranty though and all is well now. Glad to see Nvidia step up and take care of the issue.
 
Awesome! My Inspiron 9400 has a 7900GS in it and it has malfunctioned! Glad I waited for this to play out.

Hopefully they fix it with a card that won't just go and do the same thing.......
 
This doesn't appear to be Canada friendly. Is there any way for a Canadian to take advantage of this, or will there be a similar effort shortly?
 
The nVidia class action site has been up for a while. Its also sad that they are only reimbursing Dell Hp and Apple products. No other manufacturers qualify.
 
brandonb said:
Pretty kewl they are trying to remedy the issue (way long overdue), or pretty kewl they had the problem to begin with?

But I beg to differ, not very kewl at all.
Click to expand...

Or pretty kewl that it took a class action suit for them to take care of customers?
 
i guess after you get bailed out by intel that you can afford to make things right, even though its years late and customers are already bitter. (and threw their receipts away)

if anyone had a gateway FX gaming laptop, what they are describing is exactly what pieces of shit (GPUs) they put in there. the mainboard failure rate on that model is around fifty or sixty percent, thanks to fucked up gpu's. i believe this is the same thing that surrounds 'bumpgate' with the mac notebook line and notebooks from other manufacturers that used nvidia gpus/core logic.
 
This is since long overblown - how many people have already either forgotten about the issues, or will never realize that they can get a claim from their broken laptop.

I bet they get hardly any claims compared to the total number affected. . .
 
Absolution75 said:
This is since long overblown - how many people have already either forgotten about the issues, or will never realize that they can get a claim from their broken laptop.

I bet they get hardly any claims compared to the total number affected. . .
Click to expand...

Correct. This is too little too late.

I've seen a great many Dell D620's and a few D630's with this issue and the claims process appears to make it difficult to get a claim for them. Basically the claim process fails for systems with the defective nVidia part without any lead on what the problem in the claim is. Correct ST: Check, Correct TimeFrame: Check, Correct Individual making Claim: Check, Correct Issue being Reported: Check. Ability to move forward with Claim: Fail. The process appears to be designed to fail claims instead of process them fully.

Cliffs: Systems with the defective part are not being honored by the claims process.
 
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Spikesoldier said:
i guess after you get bailed out by intel that you can afford to make things right, even though its years late and customers are already bitter. (and threw their receipts away)

if anyone had a gateway FX gaming laptop, what they are describing is exactly what pieces of shit (GPUs) they put in there. the mainboard failure rate on that model is around fifty or sixty percent, thanks to fucked up gpu's. i believe this is the same thing that surrounds 'bumpgate' with the mac notebook line and notebooks from other manufacturers that used nvidia gpus/core logic.
Click to expand...

The claims site has been up long before the intel settlement.
 
zokudu said:
The nVidia class action site has been up for a while. Its also sad that they are only reimbursing Dell Hp and Apple products. No other manufacturers qualify.
Click to expand...

That sucks.

Customers have short term memories though, extremely short-term.

I wish the consumer was different, that would drive companies to own their failures better, but that isn't the reality.

Look at BFG, better product but it wasn't $3 cheaper than the cheapest so consumers voted with their wallet and quality (BFG) got voted out.

Nvidia won't suffer from this situation anymore than Intel has from their AMD and Nvidia lawsuits of late. Its all last years news in the minds of the shareholders and consumers.
 
Idontcare said:
That sucks.
I wish the consumer was different, that would drive companies to own their failures better, but that isn't the reality.
Click to expand...

Unfortunately humans weren't really designed/suffered nature pressure to deal with technology and science, making a large part of the population unprepared to defend their rights/have a informed opinion regarding these subjects.

And when you consider that stuff like laptops/computer parts aren't all that expensive and get obsolete really quick, companies are able to do things that would generate massive outrage in other sectors.
 
Idontcare said:
That sucks.

Customers have short term memories though, extremely short-term.

I wish the consumer was different, that would drive companies to own their failures better, but that isn't the reality.

Look at BFG, better product but it wasn't $3 cheaper than the cheapest so consumers voted with their wallet and quality (BFG) got voted out.

Nvidia won't suffer from this situation anymore than Intel has from their AMD and Nvidia lawsuits of late. Its all last years news in the minds of the shareholders and consumers.
Click to expand...

Not all of us are like that, chief. There just aren't enough of us to make a difference with respect to BFG (local butchers, local fishmongers, etc.)
 
Aristotelian said:
Not all of us are like that, chief. There just aren't enough of us to make a difference with respect to BFG (local butchers, local fishmongers, etc.)
Click to expand...

Yeah that was kinda a "present company excluded, of course" type post. I would venture to say the majority of enthusiasts do not follow that mentality, but we represent how much of the TAM? Maybe 5%?
 
Cool, my brother in law has a Pavilion DV6000 series which has an integrated GeForce 7300GS and it idles at 80C and in full load goes beyond 125C and then moves to 0C. When even placed a better cooling system and didn't change at all. Strangely enough, my cousing has a Pavilion DV6000 SE which has a GeForce 8400GS and runs very cool.
 
BONUS! I have an nvidia gpu screwed HP in my closet I've been meaning to give to a friend for parts for 8 months now, and it is one of the affected models.

http://www.nvidiasettlement.com/index.html

The site there seems to have everything necessary. Hopefully I can just get $20+, because I didn't like it that much with the POS turion x2.
 
damn I've got an affected Sony, but it's not covered. Oh well at least since it's a hybrid I can still use it with the intel graphics.
 
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