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NOT HOT: newegg now ships UPS by default
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playgroundtwister
Senior member
Here's how screwed up the UPS system really is.
Two packages picked up the same time from CA last Monday with same service. One package is out for delivery today and the other is halfway there with delivery probably for tomorrow.
Two packages picked up the same time from CA last Monday with same service. One package is out for delivery today and the other is halfway there with delivery probably for tomorrow.
Sorry for the late bump but I want to confirm afropuff's complaints. I had an order that could not be delivered today and could not have it held for pickup (my preference) OR changed to my work address. UPS suggested I write on the failure to deliver notice that the package should be left at my apartment's leasing office, which I will try tomorrow.
This is extremely inconvenient for me. Newegg's policy for holding FedEx packages is the following:
Due to fraud concerns, Newegg.com does not give FedEx consent to hold packages for customers to pick up at their local FedEx facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, Newegg.com will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.
I would assume that is the same reason for not giving UPS consent to hold the package. either way, sucks for us.
EDIT: My complaint is about Newegg shipping policy *NOT* UPS. I have nothing against UPS; it is not their fault Newegg does not allow them to leave packages or hold for pickup. (My order was < $100 so it really can't be THAT much of an issue)
uOpt
Golden Member
I emailed newegg asking them for an official word about not being able to redirect a package or pick it up.
No reply.
I am a customer with thousands of dollars of equipment bought from them in the last years and emailed from the address I have my account with them on. Correction - I was a customer.
The only thing I am really sorry about is that I automatically screw the guys at G.Skill over, since their RAM isn't available from other sources 🙁
No reply.
I am a customer with thousands of dollars of equipment bought from them in the last years and emailed from the address I have my account with them on. Correction - I was a customer.
The only thing I am really sorry about is that I automatically screw the guys at G.Skill over, since their RAM isn't available from other sources 🙁
just today, I heard the door bell ring, and I am sitting about 8 feet away from it, so I immediately get up and open the door............my package is at my feet and the ups guy is already in his truck and driving away..........wtf? I mean, I know it's 22 F outside because it's winter in WI, but that was damn fast to run.
TankGuys
Golden Member
Shipping for internet orders can be a pain for both sides. It does stink when, as a customer, you can't even get your package, and you have to go through the whole hassle of confirming alternate addresses, or going to the hub, or any of that stuff. I completely agree, it's a total pain.
However, that stuff is all necessary because of the few real jerks out there who try to defraud us retailers. I, for example, would *love* to have lax shipping policies so that I could ship to people's offices, no questions asked, things of that sort. It works great for the most part, but there is at 1% of people who take advantage and burn me for $3000. So we retailers can either raise our prices significantly to compensate for loses (a terrible deal for customers) or we can stick to strict and cumbersome shipping policies (a terrible deal for customers)... so it's a bad situation all around, unfortunately, and we all have the scammers of the world to thank for it.
Come on guys, give Newegg a break. They're trying to protect themselves from fraud. If this country cleans up these immoral people, then any etailer wouldn't havea problem dropping your package at your door step and etc. At least Newegg still provide the best price or nearly the best price on their products. They keep their price updated, unlike B&M. If everyone have so much complaints, then go shop at Bestbuy or Frys and get mark up for 30% and pay your 3 dollars per gallon driving.
** Newegg supporter
If you look at it, my preference would be to pick it up from UPS. I would rather not have my expensive items sitting outside my front door, since I am just as concerned about theft. Everytime I have picked up packages from UPS, they have required both the delivery failure notice AND drivers license. That is all I want, the ability to pick up a package at UPS when I know for a fact I will not be at home when the delivery is attempted.
You can still shop at etailers who don't allow packages to be left on your door step but DO allow you to pick items up at UPS/FedEx. Shopping at B&Ms is not the only alternative.
Why does everyone seem like they are comparing UPS to FedEx to DHL without considering the service level? Simply saying that FedEx is faster than UPS is false. Now, I do work for FedEx and I am a courier. I did work for UPS for a couple of months loading the trucks. Having said that, I would rather not ship UPS just on the basis of how the packages are handled.
FedEx, like other shippers, has different service levels. Newegg always used Express Saver by default. You can view the service levels here. All FedEx stations operate a little differently just because we always try to find the best way to service the customer. If you are having an issue with a particular driver or something of that nature call and complain. I know my station works to correct customer complaints when we get them.
This might sound cheesy and some of you might not want to believe it but the companys focus is very customer service oriented. Sometimes we go through a lot to deliver great service to the customer. I've actually spoken to customers on my cell phone to find an address. I've delivered packages to a stop that was on my way home after my shift. I know we cant make EVERYONE happy and not all stations/employees are the same. I just implore you to call if you are having problems. A lot of times you will actually speak to a person who works at the station that is in your delivery area. People think they call some huge call center, which you do, but are then transferred to the local station depending on the issue.
People also dont realize how the signature requirement works with FedEx, especially since they changed the policy 2 months ago. For residential shipments (at the request of customers) a signature is no longer required unless the shipper specifies that they want a signature. This is something that customers have wanted for a long time. This opens a huge can of worms because now its up to the driver what they want to do with the package. Personally, I try to make good judgement calls, but I know that I have some misfires in there somewhere. Some people get pissed if you leave the package and some people get pissed if you DONT leave it. Having said that, I have never had anyone to call and complain, probably because I use discretion. I leave packages when it appears safe (covered area, nice nieghborhood, some what hidden) or when its something time sensitive. I left a few halloween costumes (from costumes.com) on doorsteps on the Saturday before halloween.
I do like working for FedEx and thats primarily because of the customer focus. I have never gotten in trouble for doing anything for the customer. Most of the time, you have the same driver, if you get to know them, some will do things for you as you request. I run 5 different routes during the week and see about 40-60 people a day for deliveries. I know most of them by first and last name and for most stops I know what to do or what the customer would like me to do if they are unavailable.
Sorry for the long winded post. If you are having problems, do call and say something. I cant speak for all stations but I can only assume, that your problem will be taken care of.
FedEx, like other shippers, has different service levels. Newegg always used Express Saver by default. You can view the service levels here. All FedEx stations operate a little differently just because we always try to find the best way to service the customer. If you are having an issue with a particular driver or something of that nature call and complain. I know my station works to correct customer complaints when we get them.
This might sound cheesy and some of you might not want to believe it but the companys focus is very customer service oriented. Sometimes we go through a lot to deliver great service to the customer. I've actually spoken to customers on my cell phone to find an address. I've delivered packages to a stop that was on my way home after my shift. I know we cant make EVERYONE happy and not all stations/employees are the same. I just implore you to call if you are having problems. A lot of times you will actually speak to a person who works at the station that is in your delivery area. People think they call some huge call center, which you do, but are then transferred to the local station depending on the issue.
People also dont realize how the signature requirement works with FedEx, especially since they changed the policy 2 months ago. For residential shipments (at the request of customers) a signature is no longer required unless the shipper specifies that they want a signature. This is something that customers have wanted for a long time. This opens a huge can of worms because now its up to the driver what they want to do with the package. Personally, I try to make good judgement calls, but I know that I have some misfires in there somewhere. Some people get pissed if you leave the package and some people get pissed if you DONT leave it. Having said that, I have never had anyone to call and complain, probably because I use discretion. I leave packages when it appears safe (covered area, nice nieghborhood, some what hidden) or when its something time sensitive. I left a few halloween costumes (from costumes.com) on doorsteps on the Saturday before halloween.
I do like working for FedEx and thats primarily because of the customer focus. I have never gotten in trouble for doing anything for the customer. Most of the time, you have the same driver, if you get to know them, some will do things for you as you request. I run 5 different routes during the week and see about 40-60 people a day for deliveries. I know most of them by first and last name and for most stops I know what to do or what the customer would like me to do if they are unavailable.
Sorry for the long winded post. If you are having problems, do call and say something. I cant speak for all stations but I can only assume, that your problem will be taken care of.
Ok I'm really sick of this stupid thread popping up in my google sidebar's webclips!
Please someone LOCK this damn thread! Half of these people are idiots. All this crap about "Oh those fools at fedex/ups left my $5000 laptop on skid row for some bums to fight over." I've never had any company leave a package by my door without permission. I live in an apt complex (in Orange County, CA; in a good neighborhood) and both UPS and FEDEX leave a sticker on my door if I'm not home and it has a checklist where you can choose what you want the guy to do w/ your package the next day in the event that you're not home. You can check one box and specify that you want it left at the door or another if you want it at your neighbor's. Or you can even say you'll pick it up at the dist. center.
Whatever, I dont give a crap! All the people here have reasons for choosing their favorite carriers and some guy's post in a %*"HOT DEALS"*% thread isn't going to change their mind about it if they have tons of great experience with them.
LOCK THE _____ THREAD!!!!!!!
Please someone LOCK this damn thread! Half of these people are idiots. All this crap about "Oh those fools at fedex/ups left my $5000 laptop on skid row for some bums to fight over." I've never had any company leave a package by my door without permission. I live in an apt complex (in Orange County, CA; in a good neighborhood) and both UPS and FEDEX leave a sticker on my door if I'm not home and it has a checklist where you can choose what you want the guy to do w/ your package the next day in the event that you're not home. You can check one box and specify that you want it left at the door or another if you want it at your neighbor's. Or you can even say you'll pick it up at the dist. center.
Whatever, I dont give a crap! All the people here have reasons for choosing their favorite carriers and some guy's post in a %*"HOT DEALS"*% thread isn't going to change their mind about it if they have tons of great experience with them.
LOCK THE _____ THREAD!!!!!!!
uOpt
Golden Member
Behold, behold!
I got newegg to reply to my email asking them about their new policy. Gosh.
Never thought that would happen. All it took was re-sending the same question with a few more concrete threats. Didn't even have to go to written letter with delivery confirmation.
So, the word is that:
- UPS is now default
- they do not allow pick-up at the UPS location
- they do not require a signature
Note the last detail. Newegg does not tell the UPS driver to require a signature. It is up to the driver to decide whether the area is safe or not.
So if you live in an area that is considered safe by your UPS driver you will have no problems getting your package even if you cannot be home at delivery time.
This is contrary to e.g. ewiz who strickly require a signature (but allow pickup or redirection).
Myself, I find this acceptable and will resume my suspended newegg shopping.
And for those really hating UPS there is always chiefvalue which is the same shop as newegg, but ships Fedex by default (not 2nd day Fedex like zipzoomfly does, but still Fedex).
I got newegg to reply to my email asking them about their new policy. Gosh.
Never thought that would happen. All it took was re-sending the same question with a few more concrete threats. Didn't even have to go to written letter with delivery confirmation.
So, the word is that:
- UPS is now default
- they do not allow pick-up at the UPS location
- they do not require a signature
Note the last detail. Newegg does not tell the UPS driver to require a signature. It is up to the driver to decide whether the area is safe or not.
So if you live in an area that is considered safe by your UPS driver you will have no problems getting your package even if you cannot be home at delivery time.
This is contrary to e.g. ewiz who strickly require a signature (but allow pickup or redirection).
Myself, I find this acceptable and will resume my suspended newegg shopping.
And for those really hating UPS there is always chiefvalue which is the same shop as newegg, but ships Fedex by default (not 2nd day Fedex like zipzoomfly does, but still Fedex).
If you don't give a crap, find another thread. Obviously a lot of people do give a crap.
And it is significant to note that the new policy at UPS is not to require a signature for residential deliveries. They have always been business-centric and have hated the residential end of their business, but this is a low blow. It is up to consumers to tell businesses that this is NOT OK to leave my toys outside where anybody can pick them up!
I just returned a package to Newegg due that the UPS guy showed up in my house when everybody is working, he attemped twice (once at 11.30 and the second time at 1.45 pm) also Newegg removed the option to pickup the item on the UPS facility.
It does not make sense for me that I can't pickup the package at UPS, since I will have the paper from UPS and my ID.
It does not make sense either for UPS to try to delivery a package in a house during normal working hrs.
Eltano
It does not make sense for me that I can't pickup the package at UPS, since I will have the paper from UPS and my ID.
It does not make sense either for UPS to try to delivery a package in a house during normal working hrs.
Eltano
Relaying my recent experience at Newegg. First off, been a good customer for 4+years with over 25K in purchases. Out of ALL of those shipments, 80% were delivered to my porch with nobody home and no signature. The other 20% required me to sign the call tag and have the package delivered the following day.
Ordered another computer scheduled to deliver on Nov 28 and chose ups 3-day as the cheapest option. On Nov 23 they tried to deliver 1 of the 3 packages but nobody was home. Got the call tag and called ups. They said an adult had to be there at time of delivery and I could NOT sign the call tag and have it delivered the next day. I asked to have it held for pickup at UPS facility and they said ok. UPS called later that evening and told me I could not pick it up due to shipper request. The only option was to return to sender 🙁 I asked about the other 2 boxes yet to be delivered and they said if I was not going to be home, I could only return to sender.
Called Newegg on Friday after Thanksgiving and explained my frustration. They explained it was a new policy, apologized for the inconvene, and offered to take everything back and apply full credit MINUS shipping. I told them it was a shame they chose to change policies without informing their customers. They again apologized and explained it as a fraud prevention issue.
So, now I order everything from ZZF Friday at noon. Friday at 3:00, the mLCD from the Newegg order arrives even though according to UPS, they don't deliver 3-day on the Friday after Thanksgiving. I figure no big deal as I needed the monitor anyhow. I cancelled my ZZF order and re-order minus the monitor.
Monday Nov 28th I come home from work to find a box sitting on my porch with no signature and nobody home. It is the Newegg box that BOTH newegg and UPS said they could not deliver without somebody home. Now I have 1 complete computer in my possession and another in transit to me! Called newegg and explained again and they apologized and again told me to send it back and they would credit. Of course, now I have my return shipping charge to pay in addition to the original shipping charges. Very poor customer service on Newegg's part.
So I send my newegg order back and received my ZZF order Wed. While I understand that newegg changed their policy, I think they did an extremely poor job of communicating the change. He did explain that when Newegg says delivery to adult is required, ups does not apparently HAVE to follow the direction. If the package disappears, newegg is not liable if ups left it without a sig, ups is liable for the expense.
It appears that moving forward, the only way I can receive stuff from Newegg is to ship to my company. I am very disappointed at how they handled this especially given my extremely positive experiences with Newegg to date.
Ordered another computer scheduled to deliver on Nov 28 and chose ups 3-day as the cheapest option. On Nov 23 they tried to deliver 1 of the 3 packages but nobody was home. Got the call tag and called ups. They said an adult had to be there at time of delivery and I could NOT sign the call tag and have it delivered the next day. I asked to have it held for pickup at UPS facility and they said ok. UPS called later that evening and told me I could not pick it up due to shipper request. The only option was to return to sender 🙁 I asked about the other 2 boxes yet to be delivered and they said if I was not going to be home, I could only return to sender.
Called Newegg on Friday after Thanksgiving and explained my frustration. They explained it was a new policy, apologized for the inconvene, and offered to take everything back and apply full credit MINUS shipping. I told them it was a shame they chose to change policies without informing their customers. They again apologized and explained it as a fraud prevention issue.
So, now I order everything from ZZF Friday at noon. Friday at 3:00, the mLCD from the Newegg order arrives even though according to UPS, they don't deliver 3-day on the Friday after Thanksgiving. I figure no big deal as I needed the monitor anyhow. I cancelled my ZZF order and re-order minus the monitor.
Monday Nov 28th I come home from work to find a box sitting on my porch with no signature and nobody home. It is the Newegg box that BOTH newegg and UPS said they could not deliver without somebody home. Now I have 1 complete computer in my possession and another in transit to me! Called newegg and explained again and they apologized and again told me to send it back and they would credit. Of course, now I have my return shipping charge to pay in addition to the original shipping charges. Very poor customer service on Newegg's part.
So I send my newegg order back and received my ZZF order Wed. While I understand that newegg changed their policy, I think they did an extremely poor job of communicating the change. He did explain that when Newegg says delivery to adult is required, ups does not apparently HAVE to follow the direction. If the package disappears, newegg is not liable if ups left it without a sig, ups is liable for the expense.
It appears that moving forward, the only way I can receive stuff from Newegg is to ship to my company. I am very disappointed at how they handled this especially given my extremely positive experiences with Newegg to date.
Moffat Cafe
Senior member
I now order eveything from ChiefValue, NewEgg's other name, and it's all shipped FedEx. So this long thread is crazy. You want FedEx, order under the name ChiefValu. You want UPS order under the name NewEgg.
AMDMaddness
Platinum Member
Might want to take a look at Chiefvalue again they ship UPS by default now as well.
Backinthedays
Banned
I bought an LCD TV about 13 days ago with 3 day shipping via UPS included.
It took SIX days just for them to email me and say that they cannot ship UPS and will be shipping via AIT😕 I never even heard of them until I called.
They said their standard shipping is 4-5 days🙁
Then they tell me that there is a delay at my particular stop so Its delayed another 2 days:|
So its been almost 2 weeks
THANKS NEWEGG! Enjoy all the money I give you.
It took SIX days just for them to email me and say that they cannot ship UPS and will be shipping via AIT😕 I never even heard of them until I called.
They said their standard shipping is 4-5 days🙁
Then they tell me that there is a delay at my particular stop so Its delayed another 2 days:|
So its been almost 2 weeks
THANKS NEWEGG! Enjoy all the money I give you.
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