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NOT HOT any more - Newegg Customer Service

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So STotatro, Pauli, SgtZulu, etc, if you buy something from me, I send you a brick and charge you $15 for shipping, you'll be happy? You got a free brick after all, good investment towards your future house. NewEgg gave this guy a crappy service, there's no doubt about it. They sent him something he didn't want and charged him for it. If you find this is OK, you need some professional help. Why don't you put your money where your mouth is and buy the case from daveshel for $15 + shipping, it's such a hot deal!

daveshel, I would advise you to dispute it with your CC, but they usually want the case returned and that'll cost you extra. Still, it might be worth trying, and also you may want to pursue this further with NewEgg, hopefully they'll see the error of their ways.
 
I'll be the lone dissenter here - speck didn't want what he was forced to pay for, period. Reminds me of the "great deal" this idiot salesman tried to push on me when I bought a new accord last year, if I don't want it, no matter what the deal, is wasn't hot for me. As a lawyer, I gotta say he wasn't made whole. A decent compromise yes, but not whole.

Anyone see Payback with Mel Gibson? I think that's the movie...he wanted exactly what he wanted and nothing else...
 
I agree that Newegg screwed up here. They should have offered to do what they did, and if the customer didn't accept, then give a full refund (including shipping) and pay the customer the shipping costs to ship it back (or still allow him to keep it). He made a purchase from them, did not get what he wanted, and they refused to give him a full refund on all of his money.


Originally posted by: RadioactiveMagpies
BTW, what case did you order?
Click to expand...

Originally posted by: daveshel
Thanks, NogginBoink - you understand - I shouldn't have to pay anything for their mistake. Mucker, this is what I got:

http://www.newegg.com/app/viewProductDesc.asp?description=11-150-017&depa=0

It should have been:

http://www.newegg.com/app/ViewProductDesc.asp?description=11-154-017&depa=1

That's a pretty nice case for a low-end system. But, the thing is, I shouldn't have to pay anything for their mistake. They wouldn't even send a call tag for it.
Click to expand...
 
the maxtop case isn't a bad case at all i've used one of them before and it was a pretty good case for the money. i'd go for that over the apex any day.
 
Newegg made the mistake and shipped you the wrong case...you shouldnt have to pay to send it back since its their mistake. But its generally assumed the customer can ship a package back to a retailer otherwise returns would never be possible. They should refund you on the shipping if you return the case. If I were them, I wouldnt have charged you shipping but I would have charged you for the case since you decide to keep it.
 
Originally posted by: RandomFool
the maxtop case isn't a bad case at all i've used one of them before and it was a pretty good case for the money. i'd go for that over the apex any day.
Click to expand...

Yup, I had a client that had that Maxtop case, its a very nice case. Comes with two 92mm fans, and has a solid, sturdy construction. Even though it's not what you wanted, I think you made out very well. The other case doesn't look as sturdy and comes with no fans at all.

Just get the
Sparkle Power "Power Q" 300W for $25 and consider your cup half full rather than half empty... you'll live longer.
 
Dave, the case you have on hand is a 5 star rated case out of 172 users at Newegg. Pair it up with that 400W Antec PSU I mentioned earlier and you'll have an awesome case and uber-PSU for only $15 more than you were going to spend. You will be far better off in the longrun with a solid PSU....

m
 
So the rep put me on hold, then came back and said I could have a refund AND keep the case.
Click to expand...

OMG you got a free case and you are b******* at NewEgg? You have some problems you need to attend to my friend.
 
Originally posted by: fornax
So STotatro, Pauli, SgtZulu, etc, if you buy something from me, I send you a brick and charge you $15 for shipping, you'll be happy? You got a free brick after all, good investment towards your future house. NewEgg gave this guy a crappy service, there's no doubt about it. They sent him something he didn't want and charged him for it. If you find this is OK, you need some professional help. Why don't you put your money where your mouth is and buy the case from daveshel for $15 + shipping, it's such a hot deal!
Click to expand...
I agree completely. I've had some dealings with Newegg and never thought their CS was deserving of all the praise lavished on them. Now I see how they got such a great reputation. Most of their customers are willing to settle for whatever they get.
 
Originally posted by: fornax
So STotatro, Pauli, SgtZulu, etc, if you buy something from me, I send you a brick and charge you $15 for shipping, you'll be happy? You got a free brick after all, good investment towards your future house. NewEgg gave this guy a crappy service, there's no doubt about it. They sent him something he didn't want and charged him for it. If you find this is OK, you need some professional help. Why don't you put your money where your mouth is and buy the case from daveshel for $15 + shipping, it's such a hot deal!

daveshel, I would advise you to dispute it with your CC, but they usually want the case returned and that'll cost you extra. Still, it might be worth trying, and also you may want to pursue this further with NewEgg, hopefully they'll see the error of their ways.
Click to expand...


How about just the cost of shipping, like what he ended up ACTUALLY paying for? That I would consider a good deal... smart@$$....
 
I had a similiar problem with computer geeks, they sent me speakers that were broken. I contacted them and they wanted me to rma at my expense and i contested that they were packaged very nicely and did not get broken in transit. they left the store that way. after a couple emails, they agreed to let me keep the speakers and sent me some new ones which were better, didn't cost me a dime extra.

He didn't get what he paid for, he shouldn't have to pay to send it back. I agree with the OP. I'm not too high on Newegg anyway, but you may want to send them an email or 2, seems it depends some on the csr as too how far they will go to please you. I had one, one time that flat old out told me, oh well, and the same day another emailed me and took care of my problem to my satisfaction. good luck.

waitman
 
I get a lot of stuff from newegg, their service department is just as good as it always has been. That deal sounded fair, you got a free case, why didn't you just charge a different case to your CC and wait for the refund to post later, it wouldn't cost you anything extra in interest as most CC's have a 20-30 day waiver on interest.
 
I feel bad for whole situation. Newegg has been quite good, if you call back ordering a PSU tomorrow, I believe they will give you discount for it. Most of time, people are willing work it out. Good Luck to you.
 
Originally posted by: hansmuff
Seriously.. the $25 will buy you a crappy power supply, like the one that would have come with your system, in many online stores.
Your billing cycle.. are you seriously complaining about this? I mean, if you had no plans to pay your CC before end of cycle, you'd pay interest. If you had plans, you pay it anyway, right?
You're out nothing, really. Stop bitching. They treated you very well.
Click to expand...

Couldn't have said it better.
 
I actually like the case without the PSU better, just get a Fortron PS and you are on your way. Call newegg back and
see what happens, maybe another CSR will side with you and make it all right.
 
You shouldn't settle for that mistake. That's a load. Pay to ship it back to them and have them send you the correct case with free shipping and take $15 off the cost of the case. This isn't defective merchandise, or a mistake on your part. It's their mistake. If they don't want a charge back then they'll settle it with you properly.
 
First I agree with everybody else, wrong place for this post. That aside, standard practice for all online resellers is to refund the item price only, however your circumstance is a bit different and I think you should have been given the option to return the case for a full refund including the shipping cost and have the return shipping credited as well. Now expecting the credit refunded in one evening is honestly not going to happen no matter what company you deal with so that isnt really relevant to their level of customer support. Honestly I dont think I would be too frustrated, a $41 case (counting shipping) for $15 seems fair to me (and it looks alot better than the other case just lacking a PSU), but I will agree that option shouldn't be forced on you as the only solution or having to take a loss out of pocket for a mistake that was out of your hands . You should be on the phone to newegg and insist on the solution you want, I'm sure the CSR was thinking the solution was fair and satisfactory (he/she should have explained that the refund would not include the shipping cost if you kept the case etc tho) I dont think it was his/her intention on ripping you off. If you talk with them (calmly) I am sure they would work it out for you to your satisfaction, maybe look as some low-end PSU in same watt range or something and try to arrange a solution to get one shipped to you for the difference it would have been for your original purchase. Give them a chance and I think they will make it right. Good luck.
 
It's unfortunate that you had an unsatisfactory experience with Newegg. But I would be willing to say that your experience is more the exception rather than the rule with Newegg. I think the majority of Newegg's customers walk away happy.
 
Originally posted by: hansmuff
Seriously.. the $25 will buy you a crappy power supply, like the one that would have come with your system, in many online stores.
Your billing cycle.. are you seriously complaining about this? I mean, if you had no plans to pay your CC before end of cycle, you'd pay interest. If you had plans, you pay it anyway, right?
You're out nothing, really. Stop bitching. They treated you very well.
Click to expand...


I agree. Stop crying and go out and a buy a REAL Power Supply!!!! Power PC & Cooling!!! Do your self a favor....

Get a life... This is a Hot Deal forum a NOT Cry Deal Session.

There is always two sides to every story. From my experience with new egg, I am thinking that new egg just scewed up, after all they are only human. Call back and speak to a manager if you are bummed that they robbed you out of your 15 bucks. Point is New Egg is pretty decent about 90% of the time all companys have a bad day now and then. They can't be perfect all the time.
 
Originally posted by: fornax
So STotatro, Pauli, SgtZulu, etc, if you buy something from me, I send you a brick and charge you $15 for shipping, you'll be happy? You got a free brick after all, good investment towards your future house. NewEgg gave this guy a crappy service, there's no doubt about it. They sent him something he didn't want and charged him for it. If you find this is OK, you need some professional help. Why don't you put your money where your mouth is and buy the case from daveshel for $15 + shipping, it's such a hot deal!

daveshel, I would advise you to dispute it with your CC, but they usually want the case returned and that'll cost you extra. Still, it might be worth trying, and also you may want to pursue this further with NewEgg, hopefully they'll see the error of their ways.
Click to expand...

he did not state in the original post that the case was not the same one minus the power supply. read his post again, he made it sound as if it were the same case minus power supply.

besides the analogy is completely wrong. op himself even said it was a decent case and not a brick.
 
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