Did you setup the SMTP server? With TB, you have to setup both the SMTP and POP3 servers separately. And in your email Account > Server Settings, you have to link it to the right SMTP server using the Advanced button. (In case you use several accounts, like I do)
How do you know their mail system isnt experiencing an outage? Did you try it with another email client? How long has this been going on? Did you call them?
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