Originally posted by: 2old2rock
For the first time since Winchester drives went out I don't have a norton product installed. Tried to upgrade from SystemWorks and Internet Security to N360. The advertising is misleading (if not false) - N360 does not replace Systemworks - it is missing major utilities like WinDr. Worse: tech support confirmed that with N360 installed, you cannot install the systemworks or its utilities. I'm expecting a refund any day.
Strike 1 - Why would you buy a norton product that is incompatible with other norton products?
Strike 2 - tech support was a joke. One guy out of the five I've dealt withactually understood english and what I was trying to do. The rest read from the same uninstall, reinstall script with no idea about the program.
Strike 3 - I was a little surprised to read the contract. I'm no lawyer, but it reads like you are renting the program for a year, not just buying updates & maintanence for a year. Listen for the howls this time next year when whole programs start shuting down.
Strike 4- once I discovered I didn't want anything but the utilities, no-one at norton could figure out how I could keep the utilites without loading systemworks at start up. That makes no sense, as all systemworks would do for me without NAV or Internet security is Nag me to buy an upgrade. Did I say tech support was worthless?
Up side - after uninstalling all norton products, I now have a new machine. Even though I switched to Symantic Corporate AV (I get it free), my start times are faster by a magnitude of 10. My programs run faster, and I have a notable increase in available memory. Admittedly, I didn't run N360 long enough to be sure, but I didn't notice the jump untill the machine was "norton free". Lets see, diskkeeper is 1/2 the price, and is mine to keep. The built in windows firewall ain't bad, especially behind my router's firewall. Think I'll save myself the 100/year.