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No MORE RMA's for Motherboards at NEWEGG.

So what maybe if users didn't return stuff cause they broke it wouldn't have the problem. Staying away from MSI boards also helps.
Read too much about people with MSI board trouble.
 
Originally posted by: composer
I just saw this at mad onion.

This bites.

What say you?

Always thought newegg was known for it's excellent service....now it appears they are getting to many returns on their MSI boards. It used to read, apparently, that the MSI NEO 2 for AMD64 could be exchanged for same item only, and the other motherboards, well, you could return them.

Here's the MO link.

http://discuss.futuremark.com/...=5&o=0&fpart=1
Click to expand...

You title is misleading. This is for this one board. Some other boards are the same way. Personally, I would have just stopped carrying the MSI POS all together. But it is still a very good selling board, for some reason. Apparently people buying this board don't read the AT forums.
 
Originally posted by: ketchup79

You title is misleading. This is for this one board.
Click to expand...

I just scanned through their mobo section and every motherboard has this message.

 
I noticed this earlier today. 🙁 I looked at a couple of Abit, ASUS, and Soltek boards and they ALL said the same thing.
 
Originally posted by: epsilon9090
BUt they read AT reviews, which somehow have good things to say about MSI sometimes.
Click to expand...

Tthe review will always be good. Especially when you get a board from MSI. Instead of one actually bought from the store. At least now most Anandtech reviews have actual store bought stuff. Best is actual users that used whatever your thinking of getting.
 
Bummer.

I remember in the description of one motherboard it said it had ECC memory support and then I ran a check when I bought the motherboard and discovered that it didn't. Phoned the manufacturer and they said "we meant that you could use ECC memory in it, not that ECC memory error correction is enabled." I returned the board and went with a different manufacturer's board. There are good reasons to return motherboards...

If Newegg changed their policy, I'll have to go to other suppliers.
 
Before jumping on the bandwagon can anybody show any REAL numbers? Percentages? If the average Joe had a take on how many rma's there were then he could make a valid statement either way. Is Neweggs change in policy towards RMA's due to MB problems or a change in marketing strategy or both? They are probably concerned about efficieny in there organization as we are with puter products...

If the motherboards are that bad why aren't other vendors following the same course of action?
 
Originally posted by: epsilon9090
BUt they read AT reviews, which somehow have good things to say about MSI sometimes.
Click to expand...

MSI's are ussually okay at first, but then die. a few months later or just act screwy.
 
ketchup79:

Seriously, I was fooled by Anandtech's review of MSI: sure, if you get a properly functional board, MSI performs. But the problem is you never do, or hardly ever do.

For instance, I have a pretty stable MSI mobo now, but only after one RMA raplacement. It still does not function as it should: The Floppy drive controller does not work at all.

Does this policy extend to DFI? I'm planning on getting rid of the MSI for a LanParty3.

EDIT: Dammit, it does.
 
Before going totally overboard read Neweggs policy. Jjust copied for those too lazy go there and look it up. 🙂

Newegg.com Policies
Click here to visit Help section

Money Back Guarantee/Refund policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPUs returns to reflect the current market value. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform Newegg.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

1. Newegg.com SATISFACTION GUARANTEE - Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

? 7-day replacement or refund guarantee on all CPUs, including refurbished processors. All other refurbished merchandise has a 15 day warranty period.
? Note: For CPU, base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. Therefore, total refund is subtracting.
? Downloadable software is non-refundable.

So you may be able to return motherboards upto 30 days for a refund, after that you need to RMA to the manufacturer.
 
Originally posted by: pm

I remember in the description of one motherboard it said it had ECC memory support and then I ran a check when I bought the motherboard and discovered that it didn't. Phoned the manufacturer and they said "we meant that you could use ECC memory in it, not that ECC memory error correction is enabled."
Click to expand...

In that case it is the specification not met and you can give it back (or demand they enable ECC in a reasonable timeframe) unconditionally, and without paying 15% fee.
 
Originally posted by: JustAnAverageGuy
I've never had any major problems with Asus 🙂
Click to expand...

Ditto. My current ASUS has been going strong for three years. The one in my dad's machine is going on 5 years. I am willing to pay a premium for reliability.
 
GTaudiophile:

ASUS by far is the most reliable manufacturer (well, other than the mobos Intel and AMD make themselves, perhaps).
 
That is a big deal to many.
I like NE alot but am not too much of a fanboy to look elsewhere for mobo's if they wont rma them.
Especially since they have dealt out many with old bioses and other issues that average users cant get to work.

NE might be getting a bit too big.


 
I bought a DFI LanParty UT NF3 from them, nice board but it had problems, so I RMA'd it. I selected the repair option, but refund minus 15% was one also.
 
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