- Aug 4, 2000
I built a friend an AMD Ryaen 2700 CPU, AsRock B450 motherboard, 2 8GB Viper memory sticks, an XPG 512 GB NVME SSD, and an XFX RX-560 video card in early 2020. He used it fine except for one time when it refused to boot and didn't recognize the NVME SSD. I told him to remove it and clean the contacts and after that it ran and has always booted ever since. However a couple of months ago he started getting random crashes. On some crashes he got a Windows error message that indicating an AMD driver timeout problem. He gets these randomly a couple of times a day and ALWAYS when on the internet browsing. Two weeks ago I did a clean install of Windows with the latest build and had no problems doing that at all. I then ran a stress test for an hour and it passed. I also ran a heavy 3D graphics test which ran and I verified the video card cooling fan cycled when the card got hot. On one of those I got a crash with an error message. He bought a second identical card, which he has returned, and the symptoms were the same. When I installed the clean windows I also installed AMD's latest video and motherboard drivers. Does anyone have thoughts on what is causing this and what might be done to stop it? I am wondering if the video driver updates may have started it and an earlier driver might stop it although that seems to be going backwards. Any help is greatly appreciated.