NewEgg's return policy on opened items?

[ArchAngel777]

Well, I purchase many items from NewEgg and it has been the built that nightmares are made of... The system isn't stable at stock speeds, the CPU runs ridiculous hot undervolted even (close to max Tjunction)... and like have probably 20 hours into it at this point.

Everything I ordered has been opened, but at this point I would be happy to send it back and pay my 15% restocking fee. But I was unsure if they accept open items back for refunds or not. Does anyone know?

Thanks in advance.

 

[jkresh]

if you read their policy they state it clearly, but most items can be returned for a refund, some cant, it depends on the manufacturer, I believe cpu's can only be exchanged. If you go to rma or return on their site (on your order) you should be able to see what items can be returned and which can be exchanged. Before sending everything back and giving up it might be worthwhile to make a post here giving your detailed specs and exactly what problems you are having. If your cpu is running really hot when undervolted then there are 3 possible problems, 1 is the sensor is broken, 2 is something is seriously wrong with the cpu, 3 is the hsf is not properly mounted.

 

[Blain]

Originally posted by: ArchAngel777
The system isn't stable at stock speeds, the CPU runs ridiculous hot undervolted even (close to max Tjunction)... and like have probably 20 hours into it at this point.

* Is it a new build or is the rest of the system known to be operating correctly?
* Is the temperature actually "ridiculous hot" or is it just being reported that way?
* Am I safe in assuming that you've remounted the HS with a fresh layer of compound?

 

[MarcVenice]

Also did you give the ram the right amount of voltage? Some boards don't, and thus result in instable systems. Did you run memtest? I know it sucks, but sometimes you get unlucky, next time you'll assemble everything and it will run fine from the get go.

 

[0roo0roo]

it shouldn't get that hot unless your cooler is installed poorly, or a pos, or the sensor is wack, or the m/b bios is misreporting...etc. try it on another m/b, its the only way to know if you really eliminated all the other factors.
doubt its the cpu.
welcome to the suck that is home build.

 

[Zepper]

Orooo,

It's "adequate"

.bh.

 

[Zap]

Originally posted by: ArchAngel777
Everything I ordered has been opened, but at this point I would be happy to send it back and pay my 15% restocking fee. But I was unsure if they accept open items back for refunds or not.

That's the bane of buying Open Box stuff. Additionally, there are few deals to be had these days so you probably didn't save as much as you think you did except for motherboard, but those are also more likely to be missing items and be of "iffy" quality. I know because I've been buying refurbs for many years.

Current Newegg policy is "open box" can only be returned for a refund minus 15% restocking fee. You have to request your RMA online within 15 days from date of ordering. The RMA number is good for 14 days, and you have to ship to them using a "trackable" shipper, meaning no USPS.

Sounds like just a case of an overheating CPU to me. Double and triple check the CPU heatsink. What socket and CPU are you using? What fan/heatsink? With AMD heatsinks, the retail box ones with a plastic cam through the middle can be tough to clip on properly. Also, the retaining mechanism on older sockets (older than AM2) can keep the heatsink from seating properly on the CPU if it isn't centered. Same thing can happen with socket 478. With socket 775, the push pins can be weakened if they have been reused many times, thus resulting in not enough pressure or even one corner popping off.

 

[ArchAngel777]

Thanks for the feedback - but one of you mentioned the return for refund is just as the website states, but many in here assumed I actually bought 'open box' items. That isn't what I am referring too (it is confusing, sometimes). I bought everything brand new, opened it all (obviously) and THAT is what I am wondering about... So if I buy a new product, and it sucks ass, can I return for refund -15%? Seems like I should be able too, but then again, I have never returned anything there.

Even so, I am probably going to end up keeping it, I just have had a really bad building experience with this rig...

Everyone raves about this Antec P180B case, but so far the airflow completely sucks in this thing. The case runs far better with the side panels off than on. :-/ Temps were dropped a full 10c idle and 15c load with the side panels off. It slowly builds up heat in this case...

Anyway, I did reseat the heatsink (twice) very very confident it is on correct and followed the AS5 instructions for Quads.

 

[jkresh]

is the hsf hot to the touch, if it is burning hot then its got good contact and its an airflow issue, if its cool and the cpu reads as really hot then either the sensors are wrong or its not getting good contact. If its an aftermarket cooler, take look at the bottom and see if its flat, sometimes they aren't, if its not flat it might not be able to keep good contact with the cpu.

 

[0roo0roo]

Originally posted by: ArchAngel777
Thanks for the feedback - but one of you mentioned the return for refund is just as the website states, but many in here assumed I actually bought 'open box' items. That isn't what I am referring too (it is confusing, sometimes). I bought everything brand new, opened it all (obviously) and THAT is what I am wondering about... So if I buy a new product, and it sucks ass, can I return for refund -15%? Seems like I should be able too, but then again, I have never returned anything there.

Even so, I am probably going to end up keeping it, I just have had a really bad building experience with this rig...

Everyone raves about this Antec P180B case, but so far the airflow completely sucks in this thing. The case runs far better with the side panels off than on. :-/ Temps were dropped a full 10c idle and 15c load with the side panels off. It slowly builds up heat in this case...

Anyway, I did reseat the heatsink (twice) very very confident it is on correct and followed the AS5 instructions for Quads.

it shouldn't build up heat like that, are you blocking airflow some way?
your build experience is rather nonsensical at this point. do you need to add an additional case fan? we aren't talking pentium d's here anymore, core2 or x2 cpu's these days aren't heat pigs, you shouldn't have such issues. are your case fans even on? what cpu? what hsf?

 

[ArchAngel777]

Thanks for the help guys.

I ended up taking my rig apart, moving the HDD to the lower chamber, moved the fan to the end of the HDD high chamber so it blew accross the MB and then did some cable management. It dropped the temperature significantly. It still doesn't run perfectly cool, but I am satisfied so long as Tjunction doesn't go above 70c when doing P95 on all four cores.

But, it seems some of my issues might be with Vista, rather than this new setup. This is my first Vista setup and it is a the X64 edition. Some programs are failing to run even on stock speeds and close unexpectedly. Of course, it was only a few applications that were doing this so I suspect it might be an issue with the OS more so than my setup. I ran the Windows Memory Diagnostic test and it didn't report any problems.

Anyway, so far things are going decent. Thanks for the suggestions, BTW.

 

[ArchAngel777]

Well, it looks like my temps have creeped back up... I posted a thorough explanation of my setup in the motherboard forum here in this thread. It has pictures of my setup, and an explanation of my issue... If anyone wants to take a look and tell me if I have something setup wrong, or point out a suggestion, feel free!

Thanks a ton!

 

[jkresh]

70c is really high at stock speed. Is the copper baseplate for the tuniq hot to the touch (it should be burning if the cpu is 70c) or not? If its not then you are not getting good contact (which likely means either your hsf or your cpu is not flat). If it is really hot then try increasing the airflow around it (maybe replace the case fans with higher speed ones or turn the tuniq fan to high. Quads run hotter then dual, but 70c would be high for the stock hsf, for a large aftermarket one it shouldnt be that high (probably somewhere in the mid/low 60's).

 

[ArchAngel777]

Originally posted by: jkresh
70c is really high at stock speed. Is the copper baseplate for the tuniq hot to the touch (it should be burning if the cpu is 70c) or not? If its not then you are not getting good contact (which likely means either your hsf or your cpu is not flat). If it is really hot then try increasing the airflow around it (maybe replace the case fans with higher speed ones or turn the tuniq fan to high. Quads run hotter then dual, but 70c would be high for the stock hsf, for a large aftermarket one it shouldnt be that high (probably somewhere in the mid/low 60's).

Hi, thanks for the help. The Tuniq Heat Pipes get realy hot, but the fins barely get warm... The different between the copper pipes and the fans is probably upwards of 20-30c. Fan speed is set to high (2100 RPM), all case fans are set to high. I am thinking about installing a 120mm or 140mm and wireing it in where the 5.25" bays are found and see if it drops my NB and CPU temps.