Newegg's EggSaver shipping sucks

[Kelvrick]

Originally posted by: MichaelD
I would like to offer my opinion of Newegg.

After more than 10 years and close to $20K in purchases, I've ceased doing business with them. In fact, today I closed my Newegg Preferred Account. No kidding...literally about two hours ago.

I almost always keep my comments professional...but in this relatively anonymous forum, I will say this:

Dear Newegg,

I've been a LOYAL customer for about 10 years now. I've happily paid $10-$30 more on big ticket items because of your customer service. The few times I received a defective product, your RMA process went smoothly. Your shipping was always very good.

But lately, you've become a fat, lazy, overfed wife that has stopped cooking, cleaning my house and taking care of business.

Your shipping has sucked royal moose nuts for about a year now. 25 pounds of product in a single box calls for a single piece of tape holding the whole thing closed, according to your shipping department.

You've since stopped replying to emails sent to your customer service department. I'm not talking about the "initial reply" to the customer. I'm talking about the "I reply to you that I'm not satisfied with your answer" email. Those go unanswered. All three of them. And the phone support? Nonexistant. Nobody picks up. And when they do I get redirected and redirected. Long distance is expensive, buddy. I gotta pay for my phone calls!

When you actually throw me a bone and give a "$10 credit for my trouble" you won't refund that to my Newegg Preferred Account...no....I have to buy something else. And deal with the crappy shipping department again.

Guess what? I paid off my account yesterday and closed it today. At your convenience, please note you've lost another customer that made you who you are. Thanks for rewarding my loyalty with a spike-toed-boot to the nuts.

Sincerely,
Michael D

ps
TigerDirect not only swallowed, she cooked me breakfast this morning

TigerDirect, the whore that screwed you over and stole out of your wallet, but people still come back. I'll never forgive them for their early days of screwing us over.

 

[FDF12389]

Originally posted by: Kelvrick

Originally posted by: MichaelD
I would like to offer my opinion of Newegg.

After more than 10 years and close to $20K in purchases, I've ceased doing business with them. In fact, today I closed my Newegg Preferred Account. No kidding...literally about two hours ago.

I almost always keep my comments professional...but in this relatively anonymous forum, I will say this:

Dear Newegg,

I've been a LOYAL customer for about 10 years now. I've happily paid $10-$30 more on big ticket items because of your customer service. The few times I received a defective product, your RMA process went smoothly. Your shipping was always very good.

But lately, you've become a fat, lazy, overfed wife that has stopped cooking, cleaning my house and taking care of business.

Your shipping has sucked royal moose nuts for about a year now. 25 pounds of product in a single box calls for a single piece of tape holding the whole thing closed, according to your shipping department.

You've since stopped replying to emails sent to your customer service department. I'm not talking about the "initial reply" to the customer. I'm talking about the "I reply to you that I'm not satisfied with your answer" email. Those go unanswered. All three of them. And the phone support? Nonexistant. Nobody picks up. And when they do I get redirected and redirected. Long distance is expensive, buddy. I gotta pay for my phone calls!

When you actually throw me a bone and give a "$10 credit for my trouble" you won't refund that to my Newegg Preferred Account...no....I have to buy something else. And deal with the crappy shipping department again.

Guess what? I paid off my account yesterday and closed it today. At your convenience, please note you've lost another customer that made you who you are. Thanks for rewarding my loyalty with a spike-toed-boot to the nuts.

Sincerely,
Michael D

ps
TigerDirect not only swallowed, she cooked me breakfast this morning

TigerDirect, the whore that screwed you over and stole out of your wallet, but people still come back. I'll never forgive them for their early days of screwing us over.

I used to feel that way but now I just go there when its easier on my wallet.

 

[BoberFett]

LOL, there's the MichaelD we all love.

 

[Loop2kil]

Originally posted by: Quiksilver
Let me add to this complaint list too...

UPS can't seem to find my house....

11/13/2008 13:24:00 A CORRECT STREET NUMBER IS NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION[X] MADISON HEIGHTS, MI, US

It is not like it is hard.

amen...UPS sux ballz...sooo many mis-delivered packages over the years