Newegg sucks - Be careful of the crooks

[Fritzo]

I've had an account with them for 5 years, have spent nearly $15000 with them, and this has never happened to me once.

 

[Aikouka]

Originally posted by: Agentbolt
That's merely a technical example of how they change reviews. More importantly, say ANYTHING bad about Newegg in your review, and it'll be gone. This isn't exactly breaking news. And that IS manipulative.

A product review is for the product... I don't see why you're complaining about them removing a shipping complaint (for example) from a product review. I could see you complaining about shipping if it related to how the object was packaged (from the factory) though.

 

[Raduque]

Originally posted by: KK


I wish andy04 could bitch slap your parents. I'd be pissed too if I kept shipping a product back and receiving the same broken one back.

Honestly, that's what he gets for buying something from Creative. They're probably ALL broken, in the same way

 

[waggy]

Originally posted by: jadinolf

Originally posted by: waggy

Originally posted by: jadinolf

Originally posted by: sjwaste
Nothing like a little public complaining to get results.

Yeah, especially when a phone call would have resolved it.

except that didnt work. he called and sent it in. they sent back t he broken unit. he calls back again..same broken unit. etc.

calling them did NOT resolve it. complaining on a populare board did though.

I wouldn't stop calling until I resolved the problem.

And if i tried calling and shipping a product back 3 times then on the 4th told to bad its past the retrun date. damn right i would be bitching everywhere that might help.

 

[Skacer]

Originally posted by: waggy
And if i tried calling and shipping a product back 3 times then on the 4th told to bad its past the retrun date. damn right i would be bitching everywhere that might help.

You take the OPs words as law. I'm more of a realist and assume he isn't giving us the whole picture.

 

[waggy]

Originally posted by: Skacer

Originally posted by: waggy
And if i tried calling and shipping a product back 3 times then on the 4th told to bad its past the retrun date. damn right i would be bitching everywhere that might help.

You take the OPs words as law. I'm more of a realist and assume he isn't giving us the whole picture.

probably not. But i have ordered enough from newegg and have tried to deal with the CSR that some of them are idiots.

last time i spent to much time asking her to repeat herself. you could not understand her at all. called back and got one i could understand and he refused to do anythin (i had purchased a DOA mem. decided to get more expensive better quality mem and they charged me $15 stocking fee) for me. even though the item was DOA (think it was the 2nd set of mem i sent back at that point).

while neweggs costumer service is great. calling them and getting some indian guy that bearly speaks clear english is annoying.

 

[iRONic]

Originally posted by: jadinolf

Originally posted by: sjwaste
Nothing like a little public complaining to get results.

Yeah, especially when a phone call would have resolved it.

Spidey07 is PLEASED.

 

[andy04]

Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

 

[waggy]

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

woot! glad you got a workign player.

 

[Electric Amish]

I've placed many orders over the years. I have RMA'd 3-4 things. Never had an issue.

Sometimes shit just happens. Sorry OP.

 

[PlatinumGold]

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

so let me get this straight.

this NEWEGGSUPPORT fella POSTS here pretending like he will help, but actually NEVER does.


HMMMMM

where are all the Newegg defenders now?

all those people in this thread that were attacking the OP, you guys were just being asses.

he had a right to complain about how he was treated and NEWEGG screwed up.

this NEWEGGSUPPORT user has some answering to do himself.

 

[Steve]

Originally posted by: Agentbolt
This is what I'm referring to. We have 40,000 "X company's customer service suX0rs!!!!!oneoneone" threads a day here in ATOT, Newegg's the first one I've seen that actually replied to a post to attempt to fix it.

Even the BEST companies are going to mess up once in a great while. An isolated incident like this isn't going to make me dislike the Egg, even though it really, really sucked for the OP.

This is not an isolated incident. We have at least one NewEgg complaint thread here a month, and that's worse than things used to be with The Egg.

Originally posted by: PlatinumGold

so let me get this straight.

this NEWEGGSUPPORT fella POSTS here pretending like he will help, but actually NEVER does.


HMMMMM

where are all the Newegg defenders now?

all those people in this thread that were attacking the OP, you guys were just being asses.

he had a right to complain about how he was treated and NEWEGG screwed up.

this NEWEGGSUPPORT user has some answering to do himself.

This is not the first time I've seen him leave loose ends here either.

 

[PlatinumGold]

Originally posted by: Steve

Originally posted by: Agentbolt
This is what I'm referring to. We have 40,000 "X company's customer service suX0rs!!!!!oneoneone" threads a day here in ATOT, Newegg's the first one I've seen that actually replied to a post to attempt to fix it.

Even the BEST companies are going to mess up once in a great while. An isolated incident like this isn't going to make me dislike the Egg, even though it really, really sucked for the OP.

This is not an isolated incident. We have at least one NewEgg complaint thread here a month, and that's worse than things used to be with The Egg.

Originally posted by: PlatinumGold

so let me get this straight.

this NEWEGGSUPPORT fella POSTS here pretending like he will help, but actually NEVER does.


HMMMMM

where are all the Newegg defenders now?

all those people in this thread that were attacking the OP, you guys were just being asses.

he had a right to complain about how he was treated and NEWEGG screwed up.

this NEWEGGSUPPORT user has some answering to do himself.

This is not the first time I've seen him leave loose ends here either.

i guess my question is, why isn't he being criticized the way that the OP was?

what did the OP do that was wrong?

 

[NeweggSupport]

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

We truly apologize, we are currently now using a new phone system, all of our old messages and or new messages were deleted in this process. Please go ahead and contact me at 800-390-1119 ext 25040 and give me the chance to show you that we really do care

Thank you.

 

[Homerboy]

100s of orders at NE for work and for play for a dozen years
dozens of RMAs, returns, cancellations.
never, EVER a single problem with anything.
CSR online chat is great, Phone works great too.
I rarely shop anywhere else ever.

 

[waggy]

Originally posted by: PlatinumGold

Originally posted by: Steve

Originally posted by: Agentbolt
This is what I'm referring to. We have 40,000 "X company's customer service suX0rs!!!!!oneoneone" threads a day here in ATOT, Newegg's the first one I've seen that actually replied to a post to attempt to fix it.

Even the BEST companies are going to mess up once in a great while. An isolated incident like this isn't going to make me dislike the Egg, even though it really, really sucked for the OP.

This is not an isolated incident. We have at least one NewEgg complaint thread here a month, and that's worse than things used to be with The Egg.

Originally posted by: PlatinumGold

so let me get this straight.

this NEWEGGSUPPORT fella POSTS here pretending like he will help, but actually NEVER does.


HMMMMM

where are all the Newegg defenders now?

all those people in this thread that were attacking the OP, you guys were just being asses.

he had a right to complain about how he was treated and NEWEGG screwed up.

this NEWEGGSUPPORT user has some answering to do himself.

This is not the first time I've seen him leave loose ends here either.

i guess my question is, why isn't he being criticized the way that the OP was?

what did the OP do that was wrong?

because to many get a hardon over newegg.

the OP did nothing wrong. he even tried to work with neweggsupport and he blew him off.

now he is back saying call us. WTF he tried and you blew him off.

 

[waggy]

Originally posted by: NeweggSupport

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

We truly apologize, we are currently now using a new phone system, all of our old messages and or new messages were deleted in this process. Please go ahead and contact me at 800-390-1119 ext 25040 and give me the chance to show you that we really do care

Thank you.

shouldnt you show you cared err on or around 8/22?

 

[nick1985]

Originally posted by: waggy

Originally posted by: NeweggSupport

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

We truly apologize, we are currently now using a new phone system, all of our old messages and or new messages were deleted in this process. Please go ahead and contact me at 800-390-1119 ext 25040 and give me the chance to show you that we really do care

Thank you.

shouldnt you show you cared err on or around 8/22?

LOL I was thinking the same thing.

 

[teclis1023]

I've never once had an issue with NewEgg, and have found their service to be fantastic.

 

[isekii]

Originally posted by: teclis1023
I've never once had an issue with NewEgg, and have found their service to be fantastic.

That's great,
would you like a ?

 

[nick1985]

Originally posted by: isekii

Originally posted by: teclis1023
I've never once had an issue with NewEgg, and have found their service to be fantastic.

That's great,
would you like a ?

If he doesnt want it, I'll take it.

 

[intogamer]

Too bad Newegg is becoming like a "corporation". They've branched out pretty big including TVs and Wireless Plans. Ads are everywhere.

Their warehouse locations are smartly planned for fast shipping!

 

[waggy]

Originally posted by: intogamer
Too bad Newegg is becoming like a "corporation". They've branched out pretty big including TVs and Wireless Plans. Ads are everywhere.

Their warehouse locations are smartly planned for fast shipping!

yeap.

Even with all the screwups they are still the best around. just not as good as they were.

heh they outgrew what made them great.

 

[buck]

I had an issue a while back that took the Newegg Support guy to clean up the issue. On the other hand, Creative has been VERY good to me over the years, thats why I will continue to buy their products.

 

[GoPackGo]

Originally posted by: waggy

Originally posted by: NeweggSupport

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

We truly apologize, we are currently now using a new phone system, all of our old messages and or new messages were deleted in this process. Please go ahead and contact me at 800-390-1119 ext 25040 and give me the chance to show you that we really do care

Thank you.

shouldnt you show you cared err on or around 8/22?

So how is NewEgg going to try and show him they care?