VirtualLarry
No Lifer
I placed an order on the 12th, for a Sparkle 8400GS for $29.99. A few minutes later, I cancelled the order, because I decided that I wanted to purchase a 4350 for $34.99, with a $10 rebate, instead. This is the first time that I've ever cancelled an order with Newegg.
When I went to their web site, I checked the status of my order, and it said that my card had not yet been charged. So I figured I was good to go cancelling my order. I selected to cancel my order on their web site, and it said that I would recieve an e-mail confiming if they were able to cancel it.
About 10 minutes later, I checked my e-mail, and I had gotten two emails. One telling me that the order was cancelled, and another, tell me my card had been charged. Uh-oh.
So I checked my CC web site, and indeed, it showed a charge, so I figured I would have to wait for up to 7 days for it to drop off.
Only, it never dropped off.
Today, it shows ANOTHER transaction, labelled "RETURN", with a seperate transaction id, for the same amount.
This is a BIG problem. This is a prepaid VISA debit card, aka prepaid CC. But with prepaid cards, they do not accept any money added back on to them!!! So the original debit still stands, newegg took my money, but then the "return" transaction, didn't add any amount to my balance, because you cannot add to these types of CCs.
Newegg screwed up bigtime by not just reversing the original charge, which they could have done. In that case, the money IS returned to the card. But they cannot do it in a seperate transaction, which appears to be what they've done.
So I'm out $29.99, and have no product to speak of here. WTF!
Edit: My apologies to Newegg. It appears that I was confused about how the credit card would be refunded. I assumed that the original charge should have been reversed. For whatever reason, it wasn't. The amount of the "return" transaction finally showed up in my account, some two days after the charge posted. Damn Visa.
When I went to their web site, I checked the status of my order, and it said that my card had not yet been charged. So I figured I was good to go cancelling my order. I selected to cancel my order on their web site, and it said that I would recieve an e-mail confiming if they were able to cancel it.
About 10 minutes later, I checked my e-mail, and I had gotten two emails. One telling me that the order was cancelled, and another, tell me my card had been charged. Uh-oh.
So I checked my CC web site, and indeed, it showed a charge, so I figured I would have to wait for up to 7 days for it to drop off.
Only, it never dropped off.
Today, it shows ANOTHER transaction, labelled "RETURN", with a seperate transaction id, for the same amount.
This is a BIG problem. This is a prepaid VISA debit card, aka prepaid CC. But with prepaid cards, they do not accept any money added back on to them!!! So the original debit still stands, newegg took my money, but then the "return" transaction, didn't add any amount to my balance, because you cannot add to these types of CCs.
Newegg screwed up bigtime by not just reversing the original charge, which they could have done. In that case, the money IS returned to the card. But they cannot do it in a seperate transaction, which appears to be what they've done.
So I'm out $29.99, and have no product to speak of here. WTF!
Edit: My apologies to Newegg. It appears that I was confused about how the credit card would be refunded. I assumed that the original charge should have been reversed. For whatever reason, it wasn't. The amount of the "return" transaction finally showed up in my account, some two days after the charge posted. Damn Visa.
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