GeezerMan, send NeweggSupport a private message, he/she should be able to help you out. I'd rather just call them up, although I don't know what kind of hold time there is. Please update us on how Newegg handles your situation.
Hey GeezerMan,
We have sent you a PM regarding this unfortunate situation. Please review the PM and respond to it at your earliest convenience. We would like to provide our assistance if needed.
If anyone has questions or concerns please feel free to PM myself and I will do my best to answer any and all questions.
Yeah, I would like to point out that ALL the corsair RAM I have purchased in the past year has come in what looks like a blister pack, but in fact isn't. It is unsealed, and it is meant to be that way. So that is probably the case you are looking at.
JEDIYoda
Lifer
- Jul 13, 2005
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Not to bend some people out of shape.
But my main point was this is NewEgg!!
As was stated earlier--
DaveSimmons - Old-timers like me know that once in a while Newegg ships an RMA as new, though it's very rare.
They ship thousands of orders a day so it's not surprising that they only get it right 99.9% of the time.
It's not really news that they make mistakes. What would be news (given their excellent customer service) is if they didn't make things right after you contacted them calmly and politely.
Anyways good thread!!
But my main point was this is NewEgg!!
As was stated earlier--
DaveSimmons - Old-timers like me know that once in a while Newegg ships an RMA as new, though it's very rare.
They ship thousands of orders a day so it's not surprising that they only get it right 99.9% of the time.
It's not really news that they make mistakes. What would be news (given their excellent customer service) is if they didn't make things right after you contacted them calmly and politely.
Anyways good thread!!
I bought value ram from newegg 4 times and they all seem new. I think people complained of leaking too much blood from those plastic packages that are so hard to open. so corsair stopped sealing them. All 4 times I bought the ram it was easy to open, it was neatly cut like the OP has experienced. e-mail newegg or give a bad rating on resellerratings.com and they respond pretty quickly.
- Jan 28, 2005
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OK, I got the lowdown from Corsair. For some reason, they don't seal the ram. My opinion is any expensive components should be sealed up. I bet the retail versions are sealed up, or the retailer locks them up. Kingston does seal their ram up, at least their value ram I had previously was sealed. Personally, when I shop locally, I don't buy open box items.
I still think this thread has value, so I don't regret posting it.
Newegg came in and posted a response willing to help, so that reflects well on them.
I'm trying the memtest again, I had the voltage at 2.60 volts instead of the suggested 2.75 volts
I still think this thread has value, so I don't regret posting it.
Newegg came in and posted a response willing to help, so that reflects well on them.
I'm trying the memtest again, I had the voltage at 2.60 volts instead of the suggested 2.75 volts
I wonder if what we have here is a case of OEM vs. retail packaging (?). Perhaps the OEM stuff that Corsair sells is not sealed (which would be understandable), and Newegg doesn't seal it, so buyers get "unsealed" RAM. Perhaps the retail-box RAM from Corsair is sealed? I agree with the OP that it should be; as I stated earlier, the retail Corsair Value Select I bought from Monarch awhile was absolutely sealed with a printed sticker across the back & onto the sides of the package. Again, though, that was over a year ago ....
Much ado about maybe nothing, huh, all? :laugh:
Much ado about maybe nothing, huh, all? :laugh:
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Well, looks like this topic has been discussed over at the Corsair forum as well.
They really got into it over there...
http://www.houseofhelp.com/v2/showthread.php?t=38942&highlight=sealed
They really got into it over there...
http://www.houseofhelp.com/v2/showthread.php?t=38942&highlight=sealed
Zebo
Elite Member
- Jul 29, 2001
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Sounds like vendors requested unsealed to put thier own serial on modules so guys cant try and RMA old for new or bought somewhere else for newegg. Perfectly legit request IMO with all the crap people try and pull. All that really matters is does it work at advertised speed and looks new since warranty in 100% lifetime on mem.
:Q
And here I thought this thread was teetering on getting ponderous. All in all, I have to say I think retail RAM should be factory sealed, with tamper-proof tape, and if resellers like Newegg, et al., want serial numbers, Corsair should do the stamping at the factory. That way, no one has to buy RAM that could have been opened, damaged, counterfeited, or otherwise tampered with without that being obvious. And if that process adds a dollar or something to the cost, so bloody what? While I don't suspect Corsair themselves of having malicious intent, the "open package" policy makes the modules susceptible to resellers who could have such intent. And there's no protection for the customer -- a careless or malicious warehouse clerk at any reseller could open a package of RAM, mix the modules up, or drop one, or shock one with ESD, or put a returned module in with a new one, or ....
Right now, both Geezer Man and Whatatay from that other thread are basically being told to "run Memtest" if they want peace of mind. How asinine -- not to mention dismissive and unprofessional -- is that? Such an attitude will make me look hard at Kingston or Crucial next time I need RAM, which is disappointing because 'till now I had a high opinion of Corsair. I wonder if Andy Paul, Corsair's CEO, is aware of this "open box" policy and condones it. I'd have expected more from a company with such a stellar reputation in this industry.
We all buy factory sealed products every day, for what should be obvious reasons. Why should RAM be any different?
Yeah, the reasoning sounds legit, but Corsair could mitigate the prob entirely by simply stamping or labeling the modules w/serial #s at their factory and then duplicating the number on the packaging that the modules go to the reseller in. Then all the reseller has to do is write down or enter the serial # of the module sold (which they're doing anyway, it sounds like) so that if some idiot tries to pull a fast one, the #s will be in a book (or computer program) when the module is returned. "Hmmm, Mr. Smith: You're RMAing this module, serial #12345, but according to our records, the one we sold you on March 10 had serial #45678. Sorry, nimrod -- no soup for you! Go overclock yourself." :laugh:
Just a thought.
Yeah, noticed that. Doesn't reflect particularly well on Newegg, does it? I agree with him.
Oh, wait. As someone else pointed out, this is Newegg! How dare we question anything they do? Just like Hillary, they know what's best for us, right?
JEDIYoda
Lifer
- Jul 13, 2005
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[q]Originally posted by: GeezerMan
The factory Corsair rep also has a comment about the reselling of opened packages being done against their recommendations[/quote]
Thats NOT what the factory guy said....
"And all reseller's should return all opened modules back to us for replacement with new modules should they get them back. However, Newegg is capable of testing modules and they have in the past re-sold opened packages but this is their choosing not ours and you should take that up with them. As I said all RMA's are replaced with new modules no exceptions. Weather or not I agree with them is not the issue. I cannot make decisions like that only if you or anyone is having a problem with our products what they might do to resolve the problem.
Hope that answers your questions, if not please let me know!"
The factory Corsair rep also has a comment about the reselling of opened packages being done against their recommendations[/quote]
Thats NOT what the factory guy said....
"And all reseller's should return all opened modules back to us for replacement with new modules should they get them back. However, Newegg is capable of testing modules and they have in the past re-sold opened packages but this is their choosing not ours and you should take that up with them. As I said all RMA's are replaced with new modules no exceptions. Weather or not I agree with them is not the issue. I cannot make decisions like that only if you or anyone is having a problem with our products what they might do to resolve the problem.
Hope that answers your questions, if not please let me know!"
Exactly. I've got tons of Corsair RAM and none of it has been melted or glued on the edges, but it does have a lip with some friction and it does snap shut. It has always showed up closed and well-packaged from NewEgg. I actually appreciate not having to bust out the scissors or pry at the package and send the memory flying across the room when it pops open.
GeezerMan (and now Ken90630) seems to be grossly overreacting. It is totally misleading to continually say that Corsair RAM is "not sealed" when it comes securely snapped into a friction-fit package that is itself closed and does not seem to have any problems with accidentally popping open.
I can't think of any situation where the memory would need to be better sealed. If the RAM has been used, you can tell by inspecting the contacts. If the RAM were being sold in a store, it would be behind the counter.
I guess if you don't trust the vendor, you might want it to be sealed, but the bottom line is that an unscrupulous vendor is actually more likely to tamper with the package and then put some kind of seal on it afterwords. The vendors have plenty ways to seal things if they want, so simply having a sealed package doesn't mean everything is brand new.
If you're going to get so bent out of shape about memory ... then what about hard drives? Those don't come in any kind of box. How hard do you think it is to get a sealed anti-static bag?
What's really the worst that could possibly happen with memory? "Oh no! My memory with a LIFETIME WARRANTY has been used!" How much does that really matter?
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Thats NOT what the factory guy said....
"And all reseller's should return all opened modules back to us for replacement with new modules should they get them back. However, Newegg is capable of testing modules and they have in the past re-sold opened packages but this is their choosing not ours and you should take that up with them. As I said all RMA's are replaced with new modules no exceptions. Weather or not I agree with them is not the issue. I cannot make decisions like that only if you or anyone is having a problem with our products what they might do to resolve the problem.
Hope that answers your questions, if not please let me know!"
[/quote]
I meant the reselling of returned ram...
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The only issue I would see is if the original factory matched pair were separated, and no longer sold together. Probably very low odds of that happening. I guess you can always check your serial numbers. I find the Corais forum to be very informative on setting up their ram. Shows they care about their customers.
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