Newegg shipped me someone else RMA?

[Mitch101]

I ordered a brand new motherboard from NewEgg and when it arrived it was DOA. I spoke with the motherboard manufacturer trying to troubleshoot it not posting hoping they had some trick but nothing worked. I then submitted an RMA to newegg which they gladly approved but when packing it up in the box it came in I discovered a sticker for the motherboard in the box for my motherboard which is someone else RMA. This explains why there wasnt a SATA cable in the box or why it wasnt sealed newegg shipped me someone elses RMA. This was supposed to be NEW and I got someone elses RMA??? I paid for shipping to myself, Now I gotta pay shipping back to newegg 3-5 days, wait for them to RMA the motherboard another 3 days, and possibly ship me another who's know what motherboard.

Ive had great experience with NewEgg in the past but this is downright disturbing this could happen.

Just venting my frustration because Im out an additional two weeks and another maybe $8.00 to ship back thier RMA'd motherboard that never should have been sent out again.

UPDATED:
Spoke with NewEgg and we changed the RMA from replacement to refund they wont be charging me the restocking fee and will be e-mailing me a pre-paid shipping label. I had to ask that they cover the return shipping and eat the restocking fee but they gladly agreed. Im happy with that and thats what I would expect. I wasn't comfortable with going the pre-paid replacement option my fear would be getting another RMA'd motherboard although I highly doubt I would Im not going to risk it. In NewEgg comments lightning tends to strike some people twice and Im on a role lately so Im going to pass on being one of them. Im going to order a Asus M5A97 motherboard instead because they are just arriving in inventory Im guaranteed not to receive an RMA although it will revision 1.0. Since AsRock is a sub of Asus they still get my money. Although now Im going to have to purchase a video card. Ive been thinking about upgrading my Radeon 5770 even though its not necessary but I will probably pick up a Radeon 6950 to replace that. Upgrade the wifes computer with the Radeon 5770 and take whatever card is in the wifes and put that in the new server. My old server has onboard graphics. I would have upgraded that with more memory but DDR2 16 gigs is more than a DDR3 mobo and 16 gigs of DDR3.

I cant take down the website till I get home but will remove the link from Anandtech. The site is dead anyhow and will remove the info and just post on how NewEgg handled the RMA.

UPDATE 2:
Newegg failed to refund me the price of shipping to my home. Essentially making me eat the cost of them shipping me someone else s RMA. I did some looking around on thier website on other products I had interest in and found that others seem to be experiencing similar kinds of experiences. One that stands out was someone who received memory wrapped in a rubber band.

 

[pm]

I would call them up and explain the situation. They will almost definitely pay the shipping back.

 

[Mitch101]

I think they should go further than just pay for my shipping back to newegg.

Im out a motherboard for 2 weeks because of this but the timing couldnt be worse.

I lost this past weekend will most likely lose the coming two weeks because I cant load and test things out. This was to be a server with multiple VM's for me to learn Sharepoint 2010 and Exchange 2010 on them. This set me back 2 weeks while they get this motherboard back and put me through the RMA process that never should have occurred. How did someones RMA wind up in the new bin? Especially a MOBO that is clearly DOA? Even worse someone in the RMA department tested and thought it was good but someone failed to remove the RMA sticker from the previous owner.

If I dont take the replacement they charge me a 15% restocking fee on an item thats clearly someone elses RMA.

Im probably going to waste an additional $120.00 on buying another motherboard so I can have a working machine for the 3 day holiday weekend.

 

[God Mode]

There is no guarentee with time when you order online nor is there any compensation. Next time when you have a deadline, buy local or plan way ahead. 1 month +. If you're an online shopper for long enough, you start to realize that there is a system and shit happens at the most unfortunate time.

 

[Soundmanred]

While I think they should accept the shipping costs and replacement, companies have no obligation towards personal needs and usage. They treat someone that wants a motherboard for a PC that will sit and do nothing and someone that needs a motherboard to research the cure for cancer the same, and that's OK with me. Like most things in life- if it's important, a backup plan is necessary.

 

[Mitch101]

Newegg is a major seller they should never repackage something dead used and rma'd as new this should have been nowere near the new pull area. The motherboard company gets a bad reputation for faulty products when a distributor has something like this occur.

I posted it to my website here so I can show newegg tomorrow.
I took out link

I understand DOA happens but not Previous Dead, RMA, used as New from NewEgg.

I expect that from small shady operations but not NewEgg. Im sure newegg gets a certain number of non DOA returned items that it was the users fault but this has several levels of fail on newegg.

 

[gevorg]

Newegg is a major seller they should never repackage something dead used and rma'd as new this should have been nowere near the new pull area. The motherboard company gets a bad reputation for faulty products when a distributor has something like this occur.

I posted it to my website here so I can show newegg tomorrow.
http://freshscoop.com/

I understand DOA happens but not Previous Dead, RMA, used as New from NewEgg.

I expect that from small shady operations but not NewEgg. Im sure newegg gets a certain number of non DOA returned items that it was the users fault but this has several levels of fail on newegg.

Did you even speak with Newegg before putting on your "website"?

 

[MTDEW]

I do think its BS that you paid for new and got a previously RMA board, its never happened to me from Newegg thank god, cuz i'd complain if it worked or not, since new means unopened.

But i'm willing to bet if you call them back and explain all this to them, they will go the extra mile to make sure you're satisfied.
As long as you dont call screaming or yelling or anything.

 

[Mitch101]

Did you even speak with Newegg before putting on your "website"?

Did NewEgg think to test the motherboard before putting it back into distribution?
Did NewEgg think that selling a used motherboard as new was acceptable?

What if you got a new car that had previously been used but the odometer rolled back would you not want to question how and why this could happen? Do you think no one should know but you and the selling party when others could be effected by the company.

If someone working for NewEgg is making bad decisions for the company why not get the company to correct it before they ruin a good company.

 

[MagnusTheBrewer]

Your cause for moral outrage is not found. Call Newegg and see what they say. Sorry but, you don't get compensated for lost time whether it's waiting in a doctors office or waiting for a part from a computer store.

 

[Mitch101]

I do think its BS that you paid for new and got a previously RMA board, its never happened to me from Newegg thank god, cuz i'd complain if it worked or not, since new means unopened.

But i'm willing to bet if you call them back and explain all this to them, they will go the extra mile to make sure you're satisfied.
As long as you dont call screaming or yelling or anything.

I expect NewEgg will do the right thing unless I get the person who decided to put bad parts back into distribution.

If anyone should be agitated it should be AsRock this harms their sales and reputation. Had I not discovered the previous RMA I would have to question AsRock quality assurance.

 

[Mitch101]

Your cause for moral outrage is not found. Call Newegg and see what they say. Sorry but, you don't get compensated for lost time whether it's waiting in a doctors office or waiting for a part from a computer store.

Maybe doctors should re-use needles because they have a shortage of them.

 

[f4phantom2500]

dude, don't worry, it's newegg. in my experience they're very accommodating and they'll take care of you.

 

[gevorg]

Did NewEgg think to test the motherboard before putting it back into distribution?
Did NewEgg think that selling a used motherboard as new was acceptable?

What if you got a new car that had previously been used but the odometer rolled back would you not want to question how and why this could happen? Do you think no one should know but you and the selling party when others could be effected by the company.

If someone working for NewEgg is making bad decisions for the company why not get the company to correct it before they ruin a good company.

Everyone make mistakes, give Newegg a chance to correct themselves before trashing them with a dedicated website, etc.

 

[MagnusTheBrewer]

Maybe doctors should re-use needles because they have a shortage of them.

Perhaps you could explain how reusing needles has anything to do with wasting your valuable time?

 

[Mitch101]

dude, don't worry, it's newegg. in my experience they're very accommodating and they'll take care of you.

Im not I expect they will do the right thing just inconvenient. Not sure where some people are getting that Im expecting to be compensated for my lost time. Im not. They seem to be missing the point that a used defective part and one that should have been identified by someone at newegg managed to get resold as new. Im sure they will replace it and I expect they will eat the cost of shipping it back. What they should address is how could this occur. If I purchased refurbished sure the tech failed to inspect the mobo properly but this has other problems with it. And if its a rogue tech or manager at NewEgg put and end to it before others and manufactures suffer from it.

 

[Mitch101]

Perhaps you could explain how reusing needles has anything to do with wasting your valuable time?

Your missing the point entirely Im partially upset about the lost time DOA's happen.

What I upset about is used, dead, failed inspection parts made it from the RMA to me as NEW. Its just like doctors saying were out of needles just clean up the dirty ones and re-use them. You just don't do it.

 

[bankster55]

Just curious, what on the label pic indicates its an RMA?
When I got my B3 ASUS replacement it had RMA in big letters on the sticker.
I also looked at the mobo on ASRock site and it says SATA cables (2X) optional
Could it be that you just dont how to configure the onboard graphics for use?

 

[MagnusTheBrewer]

Your missing the point entirely Im partially upset about the lost time DOA's happen.

What I upset about is used, dead, failed inspection parts made it from the RMA to me as NEW. Its just like doctors saying were out of needles just clean up the dirty ones and re-use them. You just don't do it.

The point I'm trying to make is that you've worked yourself into a huff before giving Newegg a chance to make it right. This may be heresy here but, computer parts aren't quite as important as personal health.

 

[Mitch101]

Just curious, what on the label pic indicates its an RMA?
When I got my B3 ASUS replacement it had RMA in big letters on the sticker.
I also looked at the mobo on ASRock site and it says SATA cables (2X) optional
Could it be that you just dont how to configure the onboard graphics for use?

Ive rack mounted and installed over 300 servers and have had purchasing power in excess of 1 million on computer hardware. Im someone who used to upgrade Atari 520 ST machines by soldering the memory on the motherboard and had a memory concept stolen by IBM you might know as V-Ram which I originally designed as RD-RAM. I worked with Wizzard on testing bios to make the Radeon 9500 unlocked. Nuff Said.

The sticker says RMA# 45636140 marked with a date previous to my purchase. The invoice date on that sticker is about a month before my purchase. My RMA# is higher than that of this RMA sticker that was found in the shipping box.

The serial number and item# description match that on the Motherboard box.

I didnt purchase this on 5-17-2011 I purchased this on 6-21-2011 so this sticker is from someone else who purchased this motherboard and RMA'd it back to Newegg.

 

[Mitch101]

The point I'm trying to make is that you've worked yourself into a huff before giving Newegg a chance to make it right. This may be heresy here but, computer parts aren't quite as important as personal health.

Really not in the huff just answering questions that got off track due to people thinking I want to be compensated for my time.

It anything I dont want some putz ruining NewEgg by taking RMA/defective boards and shipping them back to customers. Its hurts NewEgg, the customer, and the manufacturer.

 

[thescreensavers]

Back in 05, I received a RMA'ed CPU. It even had thermal past on it, I called them furious and they sent me a new one.

They fixed it but was pissed

 

[bankster55]

Ah, O.K. I see it now
My bad.

 

[Subyman]

It was probably just a mix up in the distribution center. Newegg sends out thousands of orders every day, surely one or two get mixed up every now and then. I can see your outrage if you called newegg and they blew you off, but give them a chance to fix the accident before going on a crusade. My uncle is a manager at a Wilson's sporting goods distribution center. He says stuff like this happens all the time. Its not about the mistake, because they happen all the time, but how the company takes care of it.

 

[Mitch101]

Spoke with NewEgg and we changed the RMA from replacement to refund they wont be charging me the restocking fee and will be e-mailing me a pre-paid shipping label. I had to ask that they cover the return shipping and eat the restocking fee but they gladly agreed. Im happy with that and thats what I would expect. I wasn't comfortable with going the pre-paid replacement option my fear would be getting another RMA'd motherboard although I highly doubt I would Im not going to risk it. In NewEgg comments lightning tends to strike some people twice and Im on a role lately so Im going to pass on being one of them. Im going to order a Asus M5A97 motherboard instead because they are just arriving in inventory Im guaranteed not to receive an RMA although it will revision 1.0. Since AsRock is a sub of Asus they still get my money. Although now Im going to have to purchase a video card. Ive been thinking about upgrading my Radeon 5770 even though its not necessary but I will probably pick up a Radeon 6950 to replace that. Upgrade the wifes computer with the Radeon 5770 and take whatever card is in the wifes and put that in the new server. My old server has onboard graphics. I would have upgraded that with more memory but DDR2 16 gigs is more than a DDR3 mobo and 16 gigs of DDR3.

I cant take down the website till I get home but will remove the link from Anandtech. The site is dead anyhow and will remove the info and just post on how NewEgg handled the RMA.