Newegg RMA process

[igloo15]

how does it work do I get rma and then they send me new board and i send old one back or do I get rma number then i send product back and then they send me a new one. Basically I am trying to rma a board but i need a replacement fast.

 

[Yolner]

You get a number and send your dead board. They get it and ship out replacement usually next day. So your looking at about 6+ business days to get a new board.

 

[mitchafi]

I had to RMA a faulty lite-on optical drive to them. Was my first RMA with newegg and even quicker/easier than expected. New one works great.

 

[Yourself]

I just had an item go bad and didn't want to wait for the RMA process, so I emailed them and asked them about a cross-ship RMA. They responded by telling me to apply for an RMA# online and then order the replacement item. Once you have the RMA# and the new sales order number you can email them with that information and they will refund the restocking fee and you won't have to wait for the RMA item to come back. Just shoot them off an email and they will fix you up....


Self

 

[Neptune3000]

Originally posted by: Yourself
I just had an item go bad and didn't want to wait for the RMA process, so I emailed them and asked them about a cross-ship RMA. They responded by telling me to apply for an RMA# online and then order the replacement item. Once you have the RMA# and the new sales order number you can email them with that information and they will refund the restocking fee and you won't have to wait for the RMA item to come back. Just shoot them off an email and they will fix you up....


Self

so basically, you order another item, they send it off and when they get your RMA they just refun you?
was this item in the refundable timeframe?