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Newegg Question

C

CrimsonChaos

Senior member
I purchased an Operating System and MS Office from Newegg. The packages are unopened. Can I return these? I tried to get an RMA # from the website but it isn't offering one. Is there a different way to return OS/software than hardware?
 
Give them a call. Newegg.com has great customer service. I couldn't tell you, but if you haven't even opened them I can almost guarantee they'll take them back. I bought my computer parts and put mine together from Newegg.com. Just give them a buzz and I'm sure they'll help you out.
 
They might not if the license keys are visible through the shrinkwrap, since you could have used them without opening the wrap.
 
Return Policy

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** Software delivered damaged and/or defective may be returned for an identical replacement. what's this?

Software Return Policy
Retail software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Newegg.com Customer Service at service@newegg.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Newegg.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Click to expand...

Directly off their return webpage for software
 
CrimsonChaos,


If you purchased the OEM version of this OS, the product arrived in a yellow envelope. If this envelope is still sealed and it has not been more than 30 days from the invoice date, we might be able to make the exception and process the refund.

For better assistance, please send us a PM with your Sales Order Number (SO#) included.

Hope to hear from you soon!
 
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