Newegg is so awesome.

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Pciber

Senior member
Feb 17, 2004
977
1
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So Sunday, July 3rd, I bought an XFX 6800GT for $289 from newegg. They were closed the fourth, and the fifth my order was processed and shipped. Arrived magically on my doorstep the 7th... problem is on Tuesday I discovered I could have gotten a Radeon X800XL, a very comparable card, for $179 through employee accomidations at Circuit City. I read through newegg's policies and discover a 15% restocking fee is required for all returned items - no good, since that is ~$45, plus $10 shipping back to them, so i would only save $50 if i returned it. Just out of chance i e-mailed one of their customer support reps asking them if they could waive the restocking fee because it was an unopened box, i hadn't even recieved the item yet.. he e-mails me back the next day giving me a lecture about the 15% restocking fee.. then waives it anyway and gives me an RMA number.


I hope they are still this way once they go public.

CLIFF NOTES FOR THE LAZY:
-bought a 6800GT from newegg
-fast service and delivery, as normal
-found out i could get a comparable card for ~$100 cheaper
-newegg service rep waived 15% restocking fee for return
 
L

Lorn

Banned
Nov 28, 2004
2,143
0
0
That's good. I don't understand why they'd give you a lecture about the restocking fee when it wasn't even opened.
 
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Calin

Diamond Member
Apr 9, 2001
3,112
0
0
Originally posted by: Lorn
That's good. I don't understand why they'd give you a lecture about the restocking fee when it wasn't even opened.
Click to expand...

Restocking fee covers all the operations that one of their employee do from taking a piece of hardware from stock, packing it and ship it. Also, it covers the reverse operations.
Why cover the packing/preparation to ship? Because this is normally covered by the profit from the sale. As the sale is non existant, those money must be recovered someway.
 
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LeiZaK

Diamond Member
May 25, 2005
3,749
4
0
Originally posted by: Pciber


I hope they are still this way once they go public.
Click to expand...

um, haven't they been "public" for quite a while now? I'm lost
 
Saint Nick

Saint Nick

Lifer
Jan 21, 2005
17,722
6
81
newegg has the antec p180 for like 160 shipped. that totally sucks. im getting it for like 120 shipped from this unknown pc parts company

BLING LGBLIGNLGINGBL BLIGN~~`~
 
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akubi

Diamond Member
Apr 19, 2005
4,392
1
0
Originally posted by: LeiZaK
Originally posted by: Pciber


I hope they are still this way once they go public.
Click to expand...

um, haven't they been "public" for quite a while now? I'm lost
Click to expand...

they mean publicly traded instead of privately held. you know, stocks.
 
xaeniac

xaeniac

Golden Member
Feb 4, 2005
1,641
14
81
Originally posted by: jndietz
newegg has the antec p180 for like 160 shipped. that totally sucks. im getting it for like 120 shipped from this unknown pc parts company

BLING LGBLIGNLGINGBL BLIGN~~`~
Click to expand...

What company?
 
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Pastore

Diamond Member
Feb 9, 2000
9,728
0
76
Nobody claims they are the absolute cheapest across the board. But most would agree they are the most consistant, speedy, helpful company they buy parts from. I know that's true for me. I'm willing to pay a few percent more than the dirt cheap places to have piece of mind, and know if I have to call for some reason I'll talk to an American speaking english.
 
B

BigJ

Lifer
Nov 18, 2001
21,330
1
81
Originally posted by: Calin
Originally posted by: Lorn
That's good. I don't understand why they'd give you a lecture about the restocking fee when it wasn't even opened.
Click to expand...

Restocking fee covers all the operations that one of their employee do from taking a piece of hardware from stock, packing it and ship it. Also, it covers the reverse operations.
Why cover the packing/preparation to ship? Because this is normally covered by the profit from the sale. As the sale is non existant, those money must be recovered someway.
Click to expand...

Not to mention, occasionally you'll get the scammer that opens the box, takes the card out, and throws in a NIC, then reseals it and sends it back.
 
U

us3rnotfound

Diamond Member
Jun 7, 2003
5,334
3
81
Originally posted by: BigJ

Not to mention, occasionally you'll get the scammer that opens the box, takes the card out, and throws in a NIC, then reseals it and sends it back.
Click to expand...
:D
 
G

Goosemaster

Lifer
Apr 10, 2001
48,775
3
81
I hate psots like this were people would otherwise go ballistic if it didn't go their way even though they'd be in the wrong:p

Dude, they were nice to you. if they had charged you for restockign I bet you'd be bitching:p.


lucky break that is it.


Newegg has been fanfvjking tastic with me.

If I owned stock in them, I 'd be yellign at them right now for appeasign the nerds:p
 
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LordMorpheus

Diamond Member
Aug 14, 2002
6,871
1
0
Originally posted by: LazyboyKGB
Newegg nightmare...
Click to expand...

I fail to see a nightmare . . . .

He orders a laptop, shipping to an address =/= his billing address, Newegg verifies it (takes a while for reasons that ARE THE FAULT OF THE BUYER (using wierd phone numbers).

Then upgrade it to next day shipping and give him a call when it ships.

As i read that article I think more highly of newegg than I already did . . . . and I loves me my neweggs.

I will not buy parts from anyone else unless the price difference is huge, or newegg doesn't carry what I'm looking for. I've been buying from them fairly frequently for 4 years now and I have never had a single reason to change.
 
N

newbies

Banned
Apr 16, 2004
111
0
0
Originally posted by: LordMorpheus
Originally posted by: LazyboyKGB
Newegg nightmare...
Click to expand...

I fail to see a nightmare . . . .

He orders a laptop, shipping to an address =/= his billing address, Newegg verifies it (takes a while for reasons that ARE THE FAULT OF THE BUYER (using wierd phone numbers).

Then upgrade it to next day shipping and give him a call when it ships.

As i read that article I think more highly of newegg than I already did . . . . and I loves me my neweggs.

I will not buy parts from anyone else unless the price difference is huge, or newegg doesn't carry what I'm looking for. I've been buying from them fairly frequently for 4 years now and I have never had a single reason to change.[/q
------------------------------------------------------------------------------------------------------
here you Go! newegg Rock again!!!!!!!!!!!!!!!!

"That's a way ahu ahu ahu I like it"....
Click to expand...
 
E

EyeMWing

Banned
Jun 13, 2003
15,670
1
0
Unfortunately, I fear that things will change for the worse when they go public. They'll be accountable to shareholders first, customers second. Shareholders demand profits. Their skinny little margins won't cut it anymore.
 
O

Ornery

Lifer
Oct 9, 1999
20,022
17
81
I hope they are still this way once they go public.

Anybody remember when Buy.com was the shlt? Yeah, I predict a similar fate.
 
TankGuys

TankGuys

Golden Member
Jun 3, 2005
1,080
0
0
Originally posted by: EyeMWing
Unfortunately, I fear that things will change for the worse when they go public. They'll be accountable to shareholders first, customers second. Shareholders demand profits. Their skinny little margins won't cut it anymore.
Click to expand...

The omni-present problem that corporations have to deal with...

Every business structure has its disadvantages, but this is a big one.
 
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