• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Newegg CS is Awesome!

T

tatteredpotato

Diamond Member
UPDATE: Did the live chat thing today, they said if the product was unopened they could waive the restocking fee. I'm used to those live chat things taking forever and being full of incompetent people, but the CS rep I had was able to resolve the issue. Go Newegg!

For the record I just said the costs to return were going to be too much for me to exchange the RAM and I wanted to cancel my RMA so I could just sell it somewhere else, so they offered to waive the restocking fee. I had a feeling that fee was mostly to cover the discount they have to sell at if it has to be listed as an Open Box item anyways.

OP:
I figured I'd upgrade the RAM in my MBP (13", bought last summer) so I hopped on Newegg and ordered a 2x2GB memory combo. Decided to look up the instructions for installation on Apples website and that's when I saw this thing takes DDR3 memory (I just assumed DDR2 because all my other computers run it and I really didn't think it over). So I look into the process, request an RMA and it gets instantly approved. First thing I notice is the $12 restocking fee that gets subtracted from what they credit to me. Now I go to print the shipping label which they charge me another $8.88 for.

First off, wtf does it cost $8.88 to ship a box of laptop memory, and secondly what does Newegg do that costs $12? I assume that restocking fee is usually used to cover the costs they incur when they have to sell things as open box (which this will still be NIB). It's costing me over $20 to return an item in new condition.

I'm a reasonable guy... it was my careless mistake that caused this mix-up but I'm left feeling that Newegg is making money off this RMA request.
 
Last edited:
I think they have a 10 or 15 percent restocking fee or something. But I've only ever had to pay that when I returned my X25-M G1 the day after the G2s were announced, and the policy on SSDs was no returns, so they were already bending the rules.

As for the shipping fee, that's kind of surprising. I usually talk to customer service and they give me a free shipping label.
 
Last edited:
I've never paid a restocking fee at Newegg. Also, they've always refunded me the return shipping if I ask.

Calling them is the best option. Just be polite. =)
 
There are certain items that they charge a restocking fee on.

Return shipping is an obvious thing they would charge you on. It's your fault, why would they eat the shipping charge? Plus it has to be insured. You're unlikely to find any shipping company that will charge you less than that insured. USPS is still like 5 bucks for priority without insurance.
 
deadlyapp said:
There are certain items that they charge a restocking fee on.

Return shipping is an obvious thing they would charge you on. It's your fault, why would they eat the shipping charge? Plus it has to be insured. You're unlikely to find any shipping company that will charge you less than that insured. USPS is still like 5 bucks for priority without insurance.
Click to expand...

I guess it seems to me that $12 is excessive for a restocking fee considering the item isn't opened. If I'm paying exorbitant shipping fees (not Neweggs fault) OOP, what's the restocking fee for?
 
ObscureCaucasian said:
I guess it seems to me that $12 is excessive for a restocking fee considering the item isn't opened. If I'm paying exorbitant shipping fees (not Neweggs fault) OOP, what's the restocking fee for?
Click to expand...

whats it for? to teach idiots that don't look at what they need before they order.

There is shipping back (which you should pay) then a restocking fee (witch again you should pay). they are 2 separate things..
 
waggy said:
whats it for? to teach idiots that don't look at what they need before they order.

There is shipping back (which you should pay) then a restocking fee (witch again you should pay). they are 2 separate things..
Click to expand...


Quit being such an intransigent twit. The OP obviously believes he/she/it should be catered to by Corporate America and push the cost of her/his/its ignorance off on the rest of us, causing the price of everything to go up. The OP is obviously special, or is it special needs? 🙂
 
ObscureCaucasian said:
I guess it seems to me that $12 is excessive for a restocking fee considering the item isn't opened. If I'm paying exorbitant shipping fees (not Neweggs fault) OOP, what's the restocking fee for?
Click to expand...


I'm always a bit mixed on the restocking fee, when I worked at Sears we were supposed to charge it on any returns, but only open boxed returns.

For a company like newegg where their warehouses are mostly automated IIRC, the restocking fee is used to cover the cost of card processing, as well as all the time and labor that it took them to ship it, as well as putting it back on the shelf, most likely manually too.
 
waggy said:
whats it for? to teach idiots that don't look at what they need before they order.

There is shipping back (which you should pay) then a restocking fee (witch again you should pay). they are 2 separate things..
Click to expand...

Pretty much this. It's there to discourage frivolous returns. Computer parts and electronics have a high rate of return anyway. People would be buying stuff so they could use them as testers when troubleshooting, and sending the stuff back. It would end up making higher prices for everybody.
 
I have no sympathy for you. The shipping is certainly reasonable, you're sending them a computer component, not a postcard. Restocking fee also covers the hassle of accepting the package back and getting it to its proper place in the warehouse (manually), as well as any credit card vendor fees they may have lost in the process.
 
villageidiot111 said:
I have no sympathy for you. The shipping is certainly reasonable, you're sending them a computer component, not a postcard. Restocking fee also covers the hassle of accepting the package back and getting it to its proper place in the warehouse (manually), as well as any credit card vendor fees they may have lost in the process.
Click to expand...

I still think it's bogus, and I need not your sympathy.
 
When I had to send back some things to Newegg, I never used their option to print a label, I always go to the UPS Store.

Yes the restocking fee is there for you to do your research before you buy, but you can get it waived.
 
KK said:
did they give you free shipping for the item when you ordered it?
Click to expand...

I believe they did... once again I don't have any problem paying return shipping as it was my fault, but the (now waived) $12 fee I though was a little much (See updated OP).
 
ObscureCaucasian said:
UPDATE: Did the live chat thing today, they said if the product was unopened they could waive the restocking fee. I'm used to those live chat things taking forever and being full of incompetent people, but the CS rep I had was able to resolve the issue. Go Newegg!

For the record I just said the costs to return were going to be too much for me to exchange the RAM and I wanted to cancel my RMA so I could just sell it somewhere else, so they offered to waive the restocking fee. I had a feeling that fee was mostly to cover the discount they have to sell at if it has to be listed as an Open Box item anyways.

OP:
I figured I'd upgrade the RAM in my MBP (13", bought last summer) so I hopped on Newegg and ordered a 2x2GB memory combo. Decided to look up the instructions for installation on Apples website and that's when I saw this thing takes DDR3 memory (I just assumed DDR2 because all my other computers run it and I really didn't think it over). So I look into the process, request an RMA and it gets instantly approved. First thing I notice is the $12 restocking fee that gets subtracted from what they credit to me. Now I go to print the shipping label which they charge me another $8.88 for.

First off, wtf does it cost $8.88 to ship a box of laptop memory, and secondly what does Newegg do that costs $12? I assume that restocking fee is usually used to cover the costs they incur when they have to sell things as open box (which this will still be NIB). It's costing me over $20 to return an item in new condition.

I'm a reasonable guy... it was my careless mistake that caused this mix-up but I'm left feeling that Newegg is making money off this RMA request.
Click to expand...
UPS cost estimate:

UPS Ground 8:00 P.M.
Monday
August 9, 2010
By End of Day,
Friday
August 13, 2010 8.88 USD*

Days In Transit: 4 Schedule by
7:00 P.M.
Monday
August 9, 2010 Billable Weight:
1.0 lbs.
However, they will only pay about a third of that but still, that's where $8.88 comes from.
 
I recently ordered an ASUS DVD Burner OEM from Newegg and it came with a surprise, an ASUS utlilities/nero DVD suite that had a hole in it. Contacted their online chat and they sent me a replacement disc. Unfortunately the replacement disc was for an ASUS Bluray Drive and didn't have nero, so I had no use for it. It was very nice of them to include the disc as OEM drives are supposed to be bare drives only.
 
Hey awesome OP that you could get this squared away! :thumbsup:

I however have never had to pay anything for something Ive had to send back to Newegg...I always got a pre-paid shipping label and no restocking fees from them ever...on anything for any reason...interesting.
 
AndroidVageta said:
I however have never had to pay anything for something Ive had to send back to Newegg...I always got a pre-paid shipping label and no restocking fees from them ever...on anything for any reason...interesting.
Click to expand...

It was my bad that it screwed up so I wasn't going to push for free shipping since that actually would cost them money. I think a lot of it depends on what option you pick for RMA reason. Ex they might pay if it's DOA or defective, but I put down "Ordered Wrong Item" so they knew it wasn't a problem on their end.
 
BlahBlahYouToo said:
does newegg check your (full) account order history when you make?
e.g. loyal customers with $$ purchases have more leeway.
Click to expand...

I'm sure this plays a role.... If they make tons of money off me (they don't) then they can afford to give some leeway on these things in hopes of continued business.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top