I will always pay a little more locally now for parts. Every time I have ordered from newegg, my order got screwed up and it took at LEAST 3 weeks to receive my replacement parts. I have a RMA now and I have been waiting for 2 WEEKS to get my credit card credited back and their site says it was credited back a week and a half ago. I will NEVER shop with NewEgg again. I will buy locally so I can drive down the street and return something. I may pay a little more, but it's worth it to me. You guys have your opinions, I have mine. $crew newegg.
I too had a bad time with newegg. I didn't want to just come out and post it here because I have seen the way you guys jump on someone if they complain. Well, same deal, I ended up waiting a long time and then I was hung up on. I just needed to exchange some ram. After explaining that it did not work on my system, she hung up on me twice. A supervisor (male voice) fixed the problem for me. That was the last time I will order. I posted this on resellerratings.com and it disapeared a few days later.
<< Lemme know what you guys think and if you have ever had problems. >>
I think you need to keep track of your receipts and escalate the call if the initial CSR isn't assisting you to your satisfaction.
All right I have no sympothy for you at all krashx6. I work at a call center and when you speak to over 100 plus people a day and when the last 10 that you talked to were rude and beligerent toward you it starts to take it's affect on you. Your trying to say that you have never taken something out on the wrong person??? Well that is all I got to say bro uncalled for
Amused
Elite Member
- Apr 14, 2001
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<< All right I have no sympothy for you at all krashx6. I work at a call center and when you speak to over 100 plus people a day and when the last 10 that you talked to were rude and beligerent toward you it starts to take it's affect on you. Your trying to say that you have never taken something out on the wrong person??? Well that is all I got to say bro uncalled for >>
I don't know what's more pathetic here, that you're trying to defend bad CS... or that you are actually, in a round about way, admitting to being a bad CS employee.
Never had a problem with Newegg. I've had a few returns in the past but the RMA process was usually smooth.
A friend of mine order two of the Cheiftek cases w/ 400W power supplies a couple of weeks ago from newegg. Niether of the power supplies would boot his two new KR7A-133 boards. He RMA'd them and heard nothing for about two weeks... then yesterday, he received two brand new ENERMAX 465 Wattpowersupplies with a little note appologizing for the problems and the delay!!! These power supplies cost withing ten buck of what he paid for the Case/PS combo, so they definitely lost money on the deal, but they did give pretty decent customer service.
I've personally never had a problem with them and have ordered thousands of dollars worth of stuff. I'm sure that sooner or later a problem with occur, just as it would with any company, but hasn't yet.
Joe
I've personally never had a problem with them and have ordered thousands of dollars worth of stuff. I'm sure that sooner or later a problem with occur, just as it would with any company, but hasn't yet.
Joe
newegg has always been good to me so far
just try to let this one go...maybe it was just bad luck this time
just try to let this one go...maybe it was just bad luck this time
"Im expecting a week or week and a half tops to get new stuff..... try 3 ****ing weeks"
"In that 3 weeks i lost a ton of clients because im unable to work without ram. "
"I make webpages and use a lot of photoshop and require a lot of ram to run smooth"
It is not newegg's fault that you "lost" clients cause you felt you were unable to do the work without a certain amount of ram in your system or have a contingency plan in place to meet deadlines, no matter what happens to his system. FYI, it's your problem when you build your own system and it fails. There is a reason that corporate america buys Dell/Compaq/HP/IBM. Then you actually wait 3 weeks till you receieve a box? If this "work" and those "clients" were so important, i DAMN sure know i wouldn't have waited 3 weeks for some box to magically appear on my doorstep. I'd be calling them everyday till i got my ram (because you say it's so mission critical to your application).
<< It is not newegg's fault that you "lost" clients cause you felt you were unable to do the work without a certain amount of ram in your system or have a contingency plan in place to meet deadlines, no matter what happens to his system. FYI, it's your problem when you build your own system and it fails. There is a reason that corporate america buys Dell/Compaq/HP/IBM. Then you actually wait 3 weeks till you receieve a box? If this "work" and those "clients" were so important, i DAMN sure know i wouldn't have waited 3 weeks for some box to magically appear on my doorstep. I'd be calling them everyday till i got my ram (because you say it's so mission critical to your application). >>
Obviously that is bad business practice. if it was soo important and urgent, i woulda just paid the extra money and bought the ram at CompUSA or Best buy or a local computer shop.
however, that is irrelevant to the discussion at hand. Truth is, most of these ARDENT defenders of Newegg.com would probably be among the FIRST to b1tch and moan about Newegg, if they were the ones that suffered unjustly.
why can't you just accept at face value taht krashx6 had a bad experience w/ newegg. Do you honestly believe that the 8 to 10 times you ordered from Newegg is statistically significant? truth is there have been a growing number of complaints.
I don't get it, is Newegg owned by the Anandtech Moderator or something? You guys are almost as bad as AMD/Intel Zealots. Get over it, Newegg may have great prices, but their customer service can be spotty. For those of you that have never had problems with them, good for you! But dont crap all over someone else's bad experience. I bet if we were talking about Best Buy or CompUSA you'd be first in line to take a swing at them.
--Ben
--Ben
<< But dont crap all over someone else's bad experience >>
Isolated and rare bad experiences do not equate to the thread's title "Newegg.com Turning bad... everyone read!". If instead it said, "I had a bad experience with a NewEgg customer service rep." and he stuck to that in his posts far fewer people would have jumped him.
Well personally I think it's funny how he boo hoo's about his bad RAM stick causing him to miss work with his clients.
If you really cared about your clients or actually made any money working with them you would have gone to BB or someone else and bought another stick of RAM for $49 after rebate and dealt with the newegg thing later!!!
Sounds like newegg isn't the only one with bad customer service skills!
:|
If you really cared about your clients or actually made any money working with them you would have gone to BB or someone else and bought another stick of RAM for $49 after rebate and dealt with the newegg thing later!!!
Sounds like newegg isn't the only one with bad customer service skills!
:|
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