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NewEgg.com FTW!!! XFX Rebates FTL

mrSHEiK124

mrSHEiK124

Lifer
Rewind to the boring Sunday night of September 16th, 2007. I ordered an XFX video card for a secondary computer, an " XFX PVT84JUDF3 GeForce 8600GT 256MB 128-bit GDDR3 PCI Express x16 SLI Supported Video Card - Retail" to be exact, for $119. It came with a free copy of Splinter Cell Double Agent that I made a nice $20 selling on FS/FT, as well as a $15 rebate. I cut the UPC out and sent it along with its rebate form and invoice away on a journey to Niagara Falls, NY, a journey I envisioned bearing the fruits of in 8 to 12 weeks.

Fast forward to early November. I log into rebatestatus.com to see how their journey is going, and alas:
We are currently unable to approve your rebate for the reason listed below.
The receipt you submitted was dated after the qualifying period for this promotion.
You will receive a letter or postcard describing this problem. The letter or postcard may have instructions on how to correct this error."
Click to expand...
Why, this can't be. The rebate form (and I have it in my hands right now) says Purchase must be made between, 9/01/2007 and 9/30/2007 Purchase must be made from Newegg.com. Well, my Newegg.com invoice says Order Date: 9/16/2007 9:01:53 PM. Something can't be right. So I fire off an e-mail from their site, and Sheila R 9463 replies, more likely than not without verifying jack shit:
Dear NewEgg Consumer:
Thank you for your inquiry regarding the status of your rebate. Our records indicate your rebate for Submission Number REMOVED was denied because your submission did not comply with the terms and conditions listed on your rebate form. Unfortunately, we are not able to assist you further with this rebate request. The last qualifying purchase date was 09/15/07 our records indicate you made your purchase 09/16/07 your email states 09/17/07 your purchase was made after the qualifying time. You do not qualify for this promotion.
Thank you for contacting NewEgg.com.
Customer Contact Center
Phone: 1-866-722-4211
Fax: 1-480-606-4313
http://newegg.rebatestatus.com
mailto:customer.service@cs.rebatestatus.com
Click to expand...
Now I'm pissed. I call their rebate phone #, and after wrestling with an automated system for 5 minutes, I finally get a human on the other end. She regurgitates what Sheila e-mailed me, leading me to believe that either a. she's Sheila, or b. they all read off the same damn script. "Woe is me," I say, "for you have taken $15 out of my life." "Do not fear," says the CS rep, "faxeth your rebate/receipt scrolls, and I shall save you." So, off I go to Kinko's, to fax the rebate form I filled out and my invoice. I'll let you guys know how it goes.

IN OTHER NEWS, the $65 rebate I filled out for an $89.99 HP LaserJet came in the mail today. HOORAY for $25 laser printers!

UPDATE 1 (11/19/2007): Had to pay $5 to fax the 3 pages they wanted, weaksauce.

UPDATE 2 (11/21/2007): XFX is still jerking me around, they just resent the e-mail I got a couple of weeks ago saying the receipt outside the purchase period. I think it's fucking retarded that the FORM SAYS 09/01-09/30 and XFX is swearing left and right that it was 09/01-09/15.

UPDATE 3 (11/21/2007): 22 minutes and 47 seconds on the phone with a good CSR later, my rebate should be on its way. It appears that my submission was filed under the wrong promotion, turns out they have MULTIPLE promotions under the same department number. W00t.

UPDATE 4: Sweet! NewEgg.com credited me back for the amount of the rebate and a little extra for my trouble and having to pay to fax forms. I wish more retailers actually gave a shit about the customer *cough* like a certain direct site run by tigers *cough*. NewEgg FTW!

UPDATE 5: Just got the $15 rebate in the mail, and also got another e-mail saying that my rebate was processed and mailed out. I checked the rebate status site, and it appears that the original, misfiled rebate request (which was for $30 mind you) was somehow refiled correctly. So, for a $120 video card that I purchased and installed for a friend, I got $20 (lunch) out of installing it, $20 for selling the game that came in the box, $30 from NewEgg, a $30 rebate, and a $15 rebate. That's a net gain of $115 for, well, installing a video card for a friend 😀.
 
I was looking for some more memory for my computer, and many resellers had a nice rebate on the Mushkin sticks I wanted (expired 10/30).

I looked all over NewEgg's site and couldn't find it anywhere. I contacted NewEgg's customer support asking if they were offering the rebate.

They wrote back and said they were offering the rebate, but it had expired the previous weekend. (I started this on Saturday)

I wrote back to NewEgg telling them that I had written my original e-mail to them before the end of the rebate, and that I thought it sucked that I missed the date because I couldn't find the rebate listed on their site.

The NewEgg rep wrote back and told me that if I still ordered the memory I had referenced, she would issue me a credit equal to the rebate amount. ($20.)

I immediately ordered the memory, e-mailed her the invoice number, and the credit was issued to my credit card the following day.

AFAIC, NewEgg's customer service is top-notch.

In my experience, they've NEVER failed to do whatever it took to make the sale, or serve the customer.
 
OCZ cheated me out of a huge rebate last Black Friday on memory doing the same thing - claiming it was purchased outside of the rebate period when it wasn't. I now know to keep a copy of everything I send at least. Slimy bastards. They may have saved some money, but I'm going to have a hard time buying anything from them ever again.
 
This happened to me on a Sandisk rebate. Faxed over a few pages of paperwork. Got my rebate, and then somehow got a 2nd rebate check for the same item.
 
Originally posted by: alkemyst
Originally posted by: mrSHEiK124
Originally posted by: alkemyst
Originally posted by: mrSHEiK124
UPDATE: Had to pay $5 to fax the 3 pages they wanted, weaksauce.
Click to expand...

Kinko's FTL...it's called a FAR scanner.
Click to expand...

A what?
Click to expand...

Free After Rebate
Click to expand...

I understood that part (avid SlickDealer), but what's a free scanner going to do me for faxes? Besides, all the stuff I faxed was already on my computer (rebate form, invoice, coversheet), I printed it out and took it to Kinko's to fax.
 
Just received an e-mail:

Dear Me,

The XFX Technology USA Rebate Center has completed processing your submission for the following promotion:
Department: 095958 - PVT84JUDF3/PVT84GUDF3 $15/$30
Submission ID:

Unfortunately, we were unable to honor your request for the following reason: The receipt you submitted was dated after the qualifying period for this promotion.

You will receive an additional notification by mail. You may also access your submission by contacting us at:
Online:
Customer Service: 877-776-2676

We appreciate your business. Thank you.

Please do not reply to this message. Because this message has been automatically generated, your reply will not receive attention.
Click to expand...
 
This is the EXACT same scam that I got pulled on me submitting 3 different XFX rebates for 3 different video cards to the same company at the same time. Some of the rebates were stacked through Buy.com, so 2 cards had extra Buy.com rebates on them, a total of 5 rebates.

So, one of the XFX rebates failed to go through, naturally the most expensive one, the $40 one. And they used the exact same excuse on me that they are using on you. A random CS email failed to fix the problem when I pointed out the other rebates were received just fine. So then I get some rude, snotty response from a female CSR in email claiming that was all they could do to help me, they are right, I am wrong, too bad, case closed.

So I called up the CS number a few days later and asked the guy what the trouble was, like I did not know, and just got the card in the mail stating the rebate was bad. So I point out the fact I sent in the other rebates at the same time for the other cards, and only this rebate somehow magically got sent too late to qualify. But I never told him what dates were claimed in the emails or on the card. And I also pointed out the fact I had already gotten the other rebate from Buy.com on the same card. Then I ask him what the date is on the submission. Well, guess what? It was WELL before the closing date on the offer, but almost 1 MONTH after it was mailed. Then I pointed this fact out to him and gave him the actual closing date on the offer. Well, he makes a long sigh on the phone, and tells me he's now going to move the submission date farther back than it was. Like a week. But he refuses to show the actual submission date that was shown on the other submitted rebates. Weird. Anyhow, I finally got the rebate like 4 weeks later.

If the rebate is a sizable one, just do a return receipt requested next time, so you can throw that in their face when they start making up arbitrary received dates. Another thing I read is most of these rebates sit in a warehouse until they get some cheap illiterate workers to sort through them. Well, those cheap workers do not bother to look at the postmark at all, they just make up a date and stick it on a rebate, which benefits the rebate company and manufacturer a lot if they do not get paid. The rebate companies like to tout their numbers about how few rebates they process to wow a new client, is partly why.

BTW, I love XFX video cards! But those rebates you have to watch like a hawk. And their CS rebates staff is just the pits to deal with, as you have noticed.
 
return receipt won't prove what was in the envelope (nor who accepted it was the right person).

While I have yet to have a bad rebate, I won't say it doesn't happen. I use a lot of rebates, people at work joke about 'what did you get in the mail today?'


 
22 minutes and 47 seconds on the phone with a good CSR later, my rebate should be on its way. It appears that my submission was filed under the wrong promotion, turns out they have MULTIPLE promotions under the same department number. W00t.
 
Originally posted by: mrSHEiK124
Rewind to the boring Sunday night of September 16th, 2007. I ordered an XFX video card for a secondary computer, an " XFX PVT84JUDF3 GeForce 8600GT 256MB 128-bit GDDR3 PCI Express x16 SLI Supported Video Card - Retail" to be exact, for $119. It came with a free copy of Splinter Cell Double Agent that I made a nice $20 selling on FS/FT, as well as a $15 rebate. I cut the UPC out and sent it along with its rebate form and invoice away on a journey to Niagara Falls, NY, a journey I envisioned bearing the fruits of in 8 to 12 weeks.

Fast forward to early November. I log into rebatestatus.com to see how their journey is going, and alas:
We are currently unable to approve your rebate for the reason listed below.
The receipt you submitted was dated after the qualifying period for this promotion.
You will receive a letter or postcard describing this problem. The letter or postcard may have instructions on how to correct this error."
Click to expand...
Why, this can't be. The rebate form (and I have it in my hands right now) says Purchase must be made between, 9/01/2007 and 9/30/2007 Purchase must be made from Newegg.com. Well, my Newegg.com invoice says Order Date: 9/16/2007 9:01:53 PM. Something can't be right. So I fire off an e-mail from their site, and Sheila R 9463 replies, more likely than not without verifying jack shit:
Dear NewEgg Consumer:
Thank you for your inquiry regarding the status of your rebate. Our records indicate your rebate for Submission Number REMOVED was denied because your submission did not comply with the terms and conditions listed on your rebate form. Unfortunately, we are not able to assist you further with this rebate request. The last qualifying purchase date was 09/15/07 our records indicate you made your purchase 09/16/07 your email states 09/17/07 your purchase was made after the qualifying time. You do not qualify for this promotion.
Thank you for contacting NewEgg.com.
Customer Contact Center
Phone: 1-866-722-4211
Fax: 1-480-606-4313
http://newegg.rebatestatus.com
mailto:customer.service@cs.rebatestatus.com
Click to expand...
Now I'm pissed. I call their rebate phone #, and after wrestling with an automated system for 5 minutes, I finally get a human on the other end. She regurgitates what Sheila e-mailed me, leading me to believe that either a. she's Sheila, or b. they all read off the same damn script. "Woe is me," I say, "for you have taken $15 out of my life." "Do not fear," says the CS rep, "faxeth your rebate/receipt scrolls, and I shall save you." So, off I go to Kinko's, to fax the rebate form I filled out and my invoice. I'll let you guys know how it goes.

IN OTHER NEWS, the $65 rebate I filled out for an $89.99 HP LaserJet came in the mail today. HOORAY for $25 laser printers!

UPDATE 1 (11/19/2007): Had to pay $5 to fax the 3 pages they wanted, weaksauce.

UPDATE 2 (11/21/2007): XFX is still jerking me around, they just resent the e-mail I got a couple of weeks ago saying the receipt outside the purchase period. I think it's fucking retarded that the FORM SAYS 09/01-09/30 and XFX is swearing left and right that it was 09/01-09/15.

UPDATE 3 (11/21/2007): 22 minutes and 47 seconds on the phone with a good CSR later, my rebate should be on its way. It appears that my submission was filed under the wrong promotion, turns out they have MULTIPLE promotions under the same department number. W00t.
Click to expand...

Hey mrSHEiK124,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation. Please go ahead and PM me your order number so I may further assist you in this matter.

Sincerely

Newegg Support

 
Sweet! NewEgg.com credited me back for the amount of the rebate and a little extra for my trouble and having to pay to fax forms. I wish more retailers actually gave a shit about the customer *cough* like a certain direct site run by tigers *cough*. NewEgg FTW!
 
Kinda makes those "bad words" you said and thought in your original post taste pretty badly doesn't it?

I've never had anything but eggcellent customer support/service from teh egg. That's why, unless there's a HUGE difference in price, I do all my business with them.
 
Originally posted by: BoomerD
Kinda makes those "bad words" you said and thought in your original post taste pretty badly doesn't it?

I've never had anything but eggcellent customer support/service from teh egg. That's why, unless there's a HUGE difference in price, I do all my business with them.
Click to expand...

QFT! Newegg.com helped me out with a PNY $20 rebate after I tried resubmitting the rebate twice with no resolution to the rebate company. The email I sent to Newegg explaining how the rebate company was treating one of their loyal customers actually had some teeth, and I got my rebate within 30 days of their intervention.

I've had two or three issues (out of probably a couple hundred transactions) with Newegg in the past, and they've always been resolved to my satisfaction.
 
Just got the $15 rebate in the mail, and also got another e-mail saying that my rebate was processed and mailed out. I checked the rebate status site, and it appears that the original, misfiled rebate request (which was for $30 mind you) was somehow refiled correctly. So, for a $120 video card that I purchased and installed for a friend, I got $20 (lunch) out of installing it, $20 for selling the game that came in the box, $30 from NewEgg, a $30 rebate, and a $15 rebate. That's a net gain of $115 for, well, installing a video card for a friend 😀.
 
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