Newegg + 7900GT = NIGHTMARE

[1N0V471V]

OK, so I've been giddy like a school girl since Thursday when I ordered my new PNY GeForce 7900GT. Lastnight I clean my system out, disable SLI, and run the PCI-Express power. All ready for my new card. I get an e-mail this morning saying it was delivered to my dads work, so on lunch I went to pick it up. I see the box from Newegg sitting on the counter, waiting to be opened. I open it, and what do I see?

A PNY.

A GeForce

A 7600GT!

They even charged me for one and it was also on the receipt inside the box, but no 7900GT to be had. Now I have to go through the process of RMA and it wont be another week until I'm running. That's not to say don't buy from Newegg, I've done a lot of business of them, but this is really unacceptable. They are humans, I suppose. So no overclocking. No gaming. No benchmarks. Just 6600GT performance for the next week. I'm disapointed to say the least. Also, I've never done an RMA so I have no clue as to how to do it or how long it will take.

Edit: An to add insult to injury, they are out of stock!

 

[Extelleron]

Originally posted by: 1N0V471V
OK, so I've been giddy like a school girl since Thursday when I ordered my new PNY GeForce 7900GT. Lastnight I clean my system out, disable SLI, and run the PCI-Express power. All ready for my new card. I get an e-mail this morning saying it was delivered to my dads work, so on lunch I went to pick it up. I see the box from Newegg sitting on the counter, waiting to be opened. I open it, and what do I see?

A PNY.

A GeForce

A 7600GT!

They even charged me for one and it was also on the receipt inside the box, but no 7900GT to be had. Now I have to go through the process of RMA and it wont be another week until I'm running. That's not to say don't buy from Newegg, I've done a lot of business of them, but this is really unacceptable. They are humans, I suppose. So no overclocking. No gaming. No benchmarks. Just 6600GT performance for the next week. I'm disapointed to say the least. Also, I've never done an RMA so I have no clue as to how to do it or how long it will take.

Are you kidding me? 7600GT would be better compared to an overclocked 6800GS, way better than a 6600GT.

 

[NeezyDeezy]

lol nightmare

 

[nitromullet]

Man, I hate it for you. I know exactly how you feel too. When I ordered my 2005FPW from Dell, they sent me a 1905FP by accident. That was so lame... Why don't they ever screw up the other way, like a 7900GTX for you and a 2405FPW for me...?

Newegg has really good service though, I would imagine that they will do the best they can to get you the right card as quickly as possible.

 

[amheck]

You said your self they are humans, so guess you'll just have to wait patiently.

 

[1N0V471V]

Yeah I'm kind of wishing it was a 7900GTX.

But honestly, at 16, im not the most patient person ever!

 

[nib95]

LOL. That would royally annoy the hell out of me. I'd wanna kill someone *evil face*

 

[nippyjun]

Will they cross ship for you and overnight the correct card?

 

[pcmodem]

Y'all need to chill.

Mistakes happen in life; bad calls happen in baseball.

That's not a nightmare.

It's fixable, just be patient.


Lost a friend last week to lung cancer, now that's a real nightmare.
-PCM

 

[1N0V471V]

Nope. They won't cross ship. Once they recieve my card they will be able to overnight it, but that may not be for another week.

Edit: Comparing computers to death isn't reasonable. So don't try.

 

[LOUISSSSS]

word maybe he shouldn't have smoked?

 

[iRONic]

Ugh... That definitely sucks.

Maybe the Newegg CSR that's a member here will see your post and help you expedite a resolution.

Good luck!

 

[Golgatha]

Originally posted by: 1N0V471V
Nope. They won't cross ship. Once they recieve my card they will be able to overnight it, but that may not be for another week.

Edit: Comparing computers to death isn't reasonable. So don't try.

They should reimburse you for shipping since it is their bad.

 

[1N0V471V]

iRonic, I sure hope so.

 

[iRONic]

Send him/her a link to this thread via PM.

Username: NeweggSupport

 

[Keysplayr]

Just wait. You have your whole life ahead of you to find out what nightmares truly are. Just so you know, this aint one of em.

 

[moonboy403]

nightmare? i don't think so

my watercooling setup once leaked water onto my 2 months old 6800 gt which i purchased when it first came out

and i think everyone knows that water + 6800 gt isn't the best combination

 

[NeweggSupport]

Hey ANANDTECH forum members,


Thank you very much for your assistance in referring your fellow members to us. This is very much appreciated. Thanks again, you guys and gals are awesome.


To 1N0V471V,


We have received your PM regarding your current issue and we have replied. Please respond to our PM at your earliest convenience.

 

[nib95]

Originally posted by: NeweggSupport
Hey ANANDTECH forum members,


Thank you very much for your assistance in referring your fellow members to us. This is very much appreciated. Thanks again, you guys and gals are awesome.


To 1N0V471V,


We have received your PM regarding your current issue and we have replied. Please respond to our PM at your earliest convenience.

WOW! Newegg Anand members.
Now thats what I call service!!

 

[WaTaGuMp]

Originally posted by: NeweggSupport
Hey ANANDTECH forum members,


Thank you very much for your assistance in referring your fellow members to us. This is very much appreciated. Thanks again, you guys and gals are awesome.


To 1N0V471V,


We have received your PM regarding your current issue and we have replied. Please respond to our PM at your earliest convenience.

Holy Moly newegg FTW, but man 25 posts you better get moving if you wanna get a lifer title.

 

[thepd7]

Originally posted by: nib95

Originally posted by: NeweggSupport
Hey ANANDTECH forum members,


Thank you very much for your assistance in referring your fellow members to us. This is very much appreciated. Thanks again, you guys and gals are awesome.


To 1N0V471V,


We have received your PM regarding your current issue and we have replied. Please respond to our PM at your earliest convenience.

WOW! Newegg Anand members.
Now thats what I call service!!

would you expect anything less from newegg? I hate it for the guy that newegg screwed up but thats really rare. I would assume they would be paying shipping back considering it was entirely their fault. They are a quality company.

 

[jdogg707]

I am looking forward to mine getting here, ordered Thursday but UPS is taking forever and a week to get it here, despite the 3 day service....

 

[Dethfrumbelo]

Nightmares? Try living in a 3rd world country for two years. See how much can go wrong.

I've learned to expect very little from people, other than to expect it either to never get done, or get done wrong if it actually happens.

 

[iRONic]

Originally posted by: NeweggSupport
Hey ANANDTECH forum members,

Thank you very much for your assistance in referring your fellow members to us. This is very much appreciated. Thanks again, you guys and gals are awesome.

Well done, NES.