New WD Elements 2TB fails Seatools Short Generic test

[Muse]

I just got it in the mail today from Amazon, hooked it up and attached it by USB to this laptop, installed Seatools from a download I made a couple weeks ago. The SMART test isn't supported ("Unavailable") so I ran the Short Generic test. It returned FAIL. Does that mean this is an RMA or return (I assume I can do it through Amazon)?

 

[Patrick Wolf]

Should probably run WD's own Data Lifeguard Diagnostic tool before RMAing.
http://support.wdc.com/product/download.asp?level1=3&lang=en

 

[bryanl]

I just got it in the mail today from Amazon, hooked it up and attached it by USB to this laptop, installed Seatools from a download I made a couple weeks ago. The SMART test isn't supported ("Unavailable") so I ran the Short Generic test. It returned FAIL. Does that mean this is an RMA or return (I assume I can do it through Amazon)?

I would first try another computer since some USB ports and adapters are incompatible.

Seatools 12.02 for Windows passed my 2TB WD Elements. I don't know why Seatools doen't allow SMART testing for external drives when WD Data Lifeguard Tools does.

 

[Muse]

Should probably run WD's own Data Lifeguard Diagnostic tool before RMAing.
http://support.wdc.com/product/download.asp?level1=3&lang=en

Yes, I'm running the extended test now. It passed the SMART test. Test won't finish until around noon tomorrow according to estimates. I'm running it on the same laptop and port so far.

 

[Muse]

I would first try another computer since some USB ports and adapters are incompatible.

Seatools 12.02 for Windows passed my 2TB WD Elements. I don't know why Seatools doen't allow SMART testing for external drives when WD Data Lifeguard Tools does.

Mine is also 12.02. You ran what? The "short generic" test? It said the SMART test was unavailable for the WD 2TB Elements. I'll try it on a different computer (and therefore different USB port) and see what happens but right now I'm using the first laptop/port to run the extended WD DLG test.

 

[Muse]

Is there a way to determine what exact model HD is in the case without removing it?

 

[ShadowVVL]

should be able to, in search type system information then go in it and look under components,storage,disks

 

[bryanl]

Is there a way to determine what exact model HD is in the case without removing it?

HDDscan can report the information, but it has problems running SMART diagnostics on drives bigger than 1TB, regardless of whether they're SATA or USB.

 

[Muse]

The drive passed WD Lifeguard Diagnostics, both the short test (SMART) and the extended test. Not sure how confident that makes me feel, after all it is WD's test and it only said it passed, nothing more.

 

[Spikesoldier]

The drive passed WD Lifeguard Diagnostics, both the short test (SMART) and the extended test. Not sure how confident that makes me feel, after all it is WD's test and it only said it passed, nothing more.

WD's HDD test is pretty thorough if you ran the extended test.

I would consider yourself to have a good drive.

 

[0roo0roo]

bit late but I opened mine up after running part of a long generic test, took too long to complete.

it was almost too hot to touch, using this drive in the unventilated case is probably a good way to kill it. its a good drive but running the test probably takes a chunk off its lifespan