new video card 4890 overheating keep getting error. HELP

[telefanatic]

Hi guys, i got a new video card its a ATI Powercolor 4890 its overclocked at 950mhz by factory. I dont know i keep getting an error that the display stoped working and has recovered and the games keep on freezing every minute. I hate a pretty big case its a Thermaltake Armor case plus i got a big fan running. I can hear the fans on the card go up and down every few seconds, i tried running the fan at 100% still get that error and i have the latest ATI Catalyst driver. Should i underclock the card ? I really dont know what to do.

 

[error8]

Usually these symptoms are associated to higher GPU clocks, then what the card is able to sustain. It happened to me before at my 4870. You should try underclocking it, to 850 mhz maybe and if it doesn't do it, then that is the problem. Even if this is or not the culprit, you still have to RMA a defective card.

 

[telefanatic]

This card is costing me money with newegg, i paid for overnight shiping plus they want to charge me shiping to send the card back and another $35 bux for RMA . What the hell.

 

[error8]

That is absurd.

 

[jlee]

Originally posted by: telefanatic
This card is costing me money with newegg, i paid for overnight shiping plus they want to charge me shiping to send the card back and another $35 bux for RMA . What the hell.

Have you called them yet? I've never been charged to send something back to Newegg.

 

[aequasi]

yeah, if its a defective part, u shouldnt have to pay shit. ive got two 4890s overclocked to 971 in a cramped space (although i have quite a few fans on them), so i dont think that 950 shouldnt be that bad, ever

 

[Itchrelief]

Odds are very likely this has nothing to do with you, but my 4890 gets lots of "display driver stopped working" errors when my CPU voltage is too low. My card had normal temps and fan behavior, though. It also had the problems when underclocked to 4870 speeds (edit: but with an unstable CPU)

 

[McRhea]

Originally posted by: error8
Usually these symptoms are associated to higher GPU clocks, then what the card is able to sustain. It happened to me before at my 4870. You should try underclocking it, to 850 mhz maybe and if it doesn't do it, then that is the problem. Even if this is or not the culprit, you still have to RMA a defective card.

If doing the above doesn't solve your problem, tell us what your PSU. Is it possible you don't have enough power?

If you do have enough power, just call Newegg and RMA that card.

Also, are you overclocking your CPU? It could be the problem that Itchrelief described.

 

[telefanatic]

Yeah im OC'ing the CPU its an E8400 currently OC to 3.6 but the temps are nice im using Thermalright Ultra Extreme for cooling, and im also using PC Power and Cooling 750W Crossfire Edition PSU.

 

[McRhea]

Originally posted by: telefanatic
Yeah im OC'ing the CPU its an E8400 currently OC to 3.6 but the temps are nice im using Thermalright Ultra Extreme for cooling, and im also using PC Power and Cooling 750W Crossfire Edition PSU.

Try increasing the voltage to the cpu by one or two notchs and see if that fixes anything. If it doesn't, keep the same slightly higher voltages for your CPU, and underclock the card. If that doesn't work, RMA the card. Good luck, let us know what the problem was.

 

[telefanatic]

thanks guys will try

 

[nicnas]

From your description it looks like a typical GPU overclock problem. I would never buy a factory OCed card from Powercolor. In fact, I dont like factory OCed cards at all. But if I were to buy one, I'd choose a more reliable vendor such as Sapphire, HIS or XFX.

Don't get me wrong, i'm not bashing Powercolor. Their cards are OK and even are cheaper then other brands. It's just the overclocking that's pushing a low-price product too hard.

On the other hand, I may be totally wrong. Try running your CPU at stock voltage/freq. (Auto settings in BIOS). If that solves the problem, my excuses to Powercolor

 

[Ben90]

Its a too high GPU core... Unfortunately my card starts doing that consistently around 870... Its done it a couple of times at 850. Nice quality control ATI!

 

[Schmide]

Originally posted by: Ben90
Its a too high GPU core... Unfortunately my card starts doing that consistently around 870... Its done it a couple of times at 850. Nice quality control Powercolor!

Fixed (fanboism)

 

[*kjm]

Originally posted by: Ben90
Its a too high GPU core... Unfortunately my card starts doing that consistently around 870... Its done it a couple of times at 850. Nice quality control ATI!

I call BS..... I have ran it at this from day one.