new comcast email

[randomlinh]

for all of you that are switching over to the new comcast email... can any of you check your mail via the pop server (pop3.comcast.net for me)? I'm talking about checking the other emails you create... NOT your main account. I can check that, but not the other ones I've made via the pop server(I could before, when w/ @home).

Linh

 

[NikPreviousAcct]

Comcast's incoming mail server is mail.comcast.net, not pop3.comcast.net.

nik

 

[NikPreviousAcct]

BTW, you don't create accounts via the pop server. That's impossible. You have to either go to Comcast.net and do it from members services after logging in, or call tech support and have a technician actually create you an account on the servers themselves.

Then you have to go into Outlook Express (or whatever) and set up the program to go check the newly created account.

If you make a new account in Outlook Express, it's going to try checking an account that the mail servers don't already have an account for, and will reject you.

nik

 

[randomlinh]

heh, yeah, i know all that.... didn't mean that i randomly created something in OE or on the pop server (heh, dunno how that'd work ). Just before, using @home, w/ any created email account, i could check thru the pop servers... w/ comcast now, it seems to reject me.. but it will work for my main account

and if you ping pop3 and mail, it goes to the same IP.

 

[NikPreviousAcct]

Haha.. can you telnet into the mail servers with that account?

If you're familiar with Telnet, open telnet, then use the following commands:

open mail.comcast.net 110
<then wait for return about not abusing the system and ignore it>
user <username>
<then wait for password request>
pass <password>

It should say something like +OK if the account even exists. That way we'll know whether the mail servers actually know that the accounts exist or not.

You may need to call in and have the passwords reset or the email addresses suspended and resumed (kind of like repushing your modem or rebuilding your Comcast account entirely).

Hope this helps!

nik (does tier2 support for Comcast)

 

[NikPreviousAcct]

If nothing else, PM me your home phone and I'll give you a call. I'll look up your account and help you out if you're interested.

nik

 

[Murphyrulez]

Hey FFM, I have the exact same problem. My main Comcast email works fine. I created 3 sub-accounts the other day, and none of them will check for email.

HOWEVER, if I go to the Comcast main page, I can login on the left hand side using those sub accounts, and it will log me in as the sub account. So the password is good, the accounts are there. But it will not let me POP on any of them.

Any ideas???

 

[NikPreviousAcct]

Murphyrulez,
What state are you in?

I know we've had problems like that for the past few days. Some regions have had that problem for the past few weeks.

Here's a few things right off of our outageboard for ya...

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

System Wide
Outage Date Time : 2/25/2002 4:57:00 PM
Type : Comcast Content
Detailed Description:
Last Updated 2/25/01 7:00 PM (EST)

There are approximately 64,000 primary and secondary logins which have been created but not yet activated on the Comcast system. Technicians are expected to have all logins activated by 8:00 AM 2/26/01.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

System Wide
Outage Date Time : 2/24/2002 8:59:00 AM
Type : E-mail
Detailed Description:
Last updated 02/25/2002 7:00 PM (EST)
Customers may be able to login into the member services area with their login and password, but when trying to check their email they may receive an error of invalid login/password. Please confirm customer has email settings correct. If customer is still receiving invalid login/password error when trying to connect, please submit detailed remedy ticket examples to outages. Please do not schedule repairs or transfer to Tier 2.

This is probably you. My suggestion is to call tech support (or let me call you so you can get around Tier1 and all the dumb phone menus and waiting), get everything documented real quick, and I can hand the ticket off to our escalation group to get things smoothed out. We are working on it, but it would be helpful for us to know just who and where this all is affecting, more specifically than just "system wide."

If ya don't wanna do that, all I can suggest is to wait

nik

 

[randomlinh]

ah, so it is a known problem. Well, calling comcast has found to be tedious and i don't really have the time now (i'm at school.. home on the weekends). but if ya want to speed things up.. i'm in maryland, montgomery county

btw, can you telnet in from elsewhere other than within the comcast network? i get an abuse message trying from school

 

[Murphyrulez]

I live in Taylor, MI. I'll PM you...

Thanks!