New ATT DSL is flakey

[Todd33]

Got a brand new DSL modem, plugged my PPPoE settings in and it worked.

Well for a bit. It just seems to die for minutes, work for a few, then die again. It does this whether I am using my wireless router or connected directly to it. I noticed the modem itself stops responding when I log into it via its IP address. When the modem comes back and shows its login/info page the device starts working again (web pages load). Then within minutes it dies again.

All the lights are green on the modem, even when it is not responding the lights are green and the activity light is blinking.

Anyone have any hints? I'd rather stab myself than talk to ATT. Thanks.

 

[ultimatebob]

Sounds like you'll have to talk to them, since you probably have noise on your line that's causing issues. You usually can't fix that yourself because the issue is usually outside of the house... Sorry.

 

[Todd33]

Thanks.

 

[drebo]

So you got a new DSL modem and the new modem is having problems that the old one did not?

Sounds to me like bad equipment.

 

[Todd33]

So you got a new DSL modem and the new modem is having problems that the old one did not?

Sounds to me like bad equipment.

New everything, the account was activated last night. The modem was new.

I want to blame the line, but why does the modem stop responding when I am directly connected to it?

 

[kornphlake]

I had ATT DSL about 7 years ago, a lot may have changed since then but at that time I had to reboot the router once a day for the first week or so then once a month for the next couple months, after that it was pretty reliable. I always wondered if ATT was sending updates to the router that required a reboot, at first there were a bunch of updates then after a while all the updates had been sent and reboots weren't needed.

 

[SwiftWind]

1. Are you using a long phone cord or the one that came with your modem? Try to use a shorter one if you can.

2. Also do you have filters on all your jacks? Make sure they are all filtered.

3. Last thing to try is another phone jack in the house. Sometimes its just a bad jack.

 

[Todd33]

1. Are you using a long phone cord or the one that came with your modem? Try to use a shorter one if you can.

2. Also do you have filters on all your jacks? Make sure they are all filtered.

3. Last thing to try is another phone jack in the house. Sometimes its just a bad jack.

1. The one that came with it.

2. No phone (use VOIP) so no filters.

3. Maybe, but the same jack worked fine with the ATT DSL I had 2 years ago.


I did a 8GB Steam DL last night and used the web all morning, no issues. I also peak at about 5Mbps, not 6Mbps like I pay for, but I assume they have some small print about what is acceptable.

 

[bobdole369]

Uverse(vdsl2), or actual adsl? You can tell because Uverse has either a massive 3600 or 3800 (2wire) router?

In either case its fairly likely you are losing sync/renegotiating the dsl connection. If plain dsl, do you have filters everywhere you have phones? Including alarms/tivos/fax machines, etc? If you have no other extensions or phones, consider lopping off those extensions at one point, preferably near the ingress.

If this persists, definitely call them.

 

[Todd33]

So if nothing is plugged into the other phone jacks I sould terminate somehow? The modem is a small black box, I think it is old DSL.

 

[bobdole369]

So if nothing is plugged into the other phone jacks I sould terminate somehow? The modem is a small black box, I think it is old DSL.

The spec says it doesn't "need" to be, but I've found that the wiring can pick up noise, etc.

 

[gsaldivar]

Welcome to AT&T.