mugs
Lifer
- Apr 29, 2003
- 48,920
- 46
- 91
Dispute the inquiry with whatever credit bureau AT&T pulled, and in your explanation give them the same story as you told us. Problem solved.
dud
Diamond Member
- Feb 18, 2001
- 7,635
- 73
- 91
If you wanted intelligent advice you should have posted elsewhere. Name calling will get you nothing here.
The bottom line is that your friend should have searched every possible place before reporting here phone lost.
Now she has to live with the consequences ...
I was really hoping to hear that someone else was suffering from subpar U-verse internet and wanted to know what course of action to take.
Guess I'll still be making that phone call today now.
Also, not that I understand why it takes a credit check to resume service, especially on an already established account, but beyond that what's the problem here? One credit check isn't going to hurt anything. If your attitude was slightly less "asshole" and slightly more just "concerned customer" I bet you'd get further.
Guess I'll still be making that phone call today now.
Also, not that I understand why it takes a credit check to resume service, especially on an already established account, but beyond that what's the problem here? One credit check isn't going to hurt anything. If your attitude was slightly less "asshole" and slightly more just "concerned customer" I bet you'd get further.
Where do you see me being an asshole, asshole? If a someone refuses a request, that refusal should be honored. The phantom umbrage you guys are feeling here is beyond comprehension. Nowhere was there any disrespect towards AT&T. And a credit check may be nothing but integrity is important.
Originally posted by: krylon
Look at that OP's tears rolling down his face!This thread delivers.
Another idiotic response:roll:. I can see dud was right. Most of the responses in this thread have been very childish and unhelpful.
dud
Diamond Member
- Feb 18, 2001
- 7,635
- 73
- 91
Originally posted by: Dari
Originally posted by: krylon
Look at that OP's tears rolling down his face!
Another idiotic response:roll:. I can see dud was right. Most of the responses in this thread have been very childish and unhelpful.
That was my original point. If you need HELPFUL advice ... you have come to the wrong place. Your attitude is REALLY turning everyone off ...
Originally posted by: dud
Originally posted by: Dari
Originally posted by: krylon
Look at that OP's tears rolling down his face!
Another idiotic response:roll:. I can see dud was right. Most of the responses in this thread have been very childish and unhelpful.
That was my original point. If you need HELPFUL advice ... you have come to the wrong place. Your attitude is REALLY turning everyone off ...
Some of the advice here has been constructive but I have no problem responding in kind to negative or asinine posts. The OP was in no way negative but idiots need to be treated as such.
zerocool84
Lifer
- Nov 11, 2004
- 36,041
- 472
- 126
mugs
Lifer
- Apr 29, 2003
- 48,920
- 46
- 91
Originally posted by: Dari
Originally posted by: krylon
Look at that OP's tears rolling down his face!
Another idiotic response:roll:. I can see dud was right. Most of the responses in this thread have been very childish and unhelpful.
You're getting the responses because you're making a big deal out of a non-issue. What they did is no big deal. It's not an issue of integrity, because it was probably a result of miscommunication. It's not going to affect her credit, because it was most likely a soft credit check. You're getting mad at AT&T for the sake of being mad and it's just silly. Move on.
Actually, when both your moms get off my balls I'll send the pics.
Originally posted by: mugs
Originally posted by: Dari
Originally posted by: krylon
Look at that OP's tears rolling down his face!
Another idiotic response:roll:. I can see dud was right. Most of the responses in this thread have been very childish and unhelpful.
You're getting the responses because you're making a big deal out of a non-issue. What they did is no big deal. It's not an issue of integrity, because it was probably a result of miscommunication. It's not going to affect her credit, because it was most likely a soft credit check. You're getting mad at AT&T for the sake of being mad and it's just silly. Move on.
You can speculate all you want and your scenerio may be correct. But they fucked up and decided to do things the normal way. All of this is super convenient for them while the customer loses service for one week and has a credit check done without her approval. You can be supine about this but I don't think it's fair that the individual shoulders all the burden while AT&T loses nothing. Worse, they could decide to charge her with an activation fee and this problem could endure for months. Unacceptable. I wouldn't give them an inch because this could snowball into something bigger. Hence, it's better to make sure there is no miscommunication between us and that every miscommunication is dealt with in an appropriate manner.
EDIT: I came here to see what my options should be when they're done with their investigation. The last thing any of us want is more problems arising from this event.
GeekDrew
Diamond Member
- Jun 7, 2000
- 9,099
- 19
- 81
*Every* company, person, and entity makes mistakes -- the bigger the company, the more mistakes that are going to be made. Some companies investigate claims of mis-communications, and decide what to do as a result of that investigation. I personally don't see the point in the investigation, because there are *plenty* of people that use every excuse they can possibly think of to claim that a company is screwing them, even when the company has followed the contract closely and the other party has not.
From what I've read (I researched this a few years ago), once a credit check is run, there's usually nothing that can happen to remove it, other than disputing the transaction and having it removed that way (arbitration or etc). That said, I know extremely little about credit, credit checks, etc., and honestly couldn't care less about that aspect of it.
When I signed a contract with Nextel (prior to the Sprint merger), I was told that by signing the contract, I was giving Nextel permission to re-check my credit whenever they deemed necessary, and to adjust my credit line with their business appropriately. After reading the contract, I came to the conclusion that it wasn't explicitly worded that way, but that the contract could definitely be construed to permit that type of activity.
What do you expect AT&T to do about this? They may investigate, and they may credit the account some amount of money, or they may do nothing at all, or they may send you a gift card, or any number of things. If they try to charge you an activation fee, and aren't resolving the situation to your satisfaction, why not just leave AT&T and go to a different carrier? It's not like there aren't a selection of them. AT&T is definitely the best carrier, in my opinion, but there are alternatives for those that disagree.
zerocool84
Lifer
- Nov 11, 2004
- 36,041
- 472
- 126
Originally posted by: Dari
Actually, when both your moms get off my balls I'll send the pics.
Originally posted by: mugs
Originally posted by: Dari
Originally posted by: krylon
Look at that OP's tears rolling down his face!
Another idiotic response:roll:. I can see dud was right. Most of the responses in this thread have been very childish and unhelpful.
You're getting the responses because you're making a big deal out of a non-issue. What they did is no big deal. It's not an issue of integrity, because it was probably a result of miscommunication. It's not going to affect her credit, because it was most likely a soft credit check. You're getting mad at AT&T for the sake of being mad and it's just silly. Move on.
You can speculate all you want and your scenerio may be correct. But they fucked up and decided to do things the normal way. All of this is super convenient for them while the customer loses service for one week and has a credit check done without her approval. You can be supine about this but I don't think it's fair that the individual shoulders all the burden while AT&T loses nothing. Worse, they could decide to charge her with an activation fee and this problem could endure for months. Unacceptable. I wouldn't give them an inch because this could snowball into something bigger. Hence, it's better to make sure there is no miscommunication between us and that every miscommunication is dealt with in an appropriate manner.
EDIT: I came here to see what my options should be when they're done with their investigation. The last thing any of us want is more problems arising from this event.
Hey idiot, here's an option. TAKE YOUR BUSINESS ELSEWHERE. You say AT&T loses nothing? If you leave them as a customer, they lose a paying customer. All they did to this other person was a credit check. Seriously, big fucking deal. The sad thing is, it's not even your credit and you're crying us a river on here and getting all mad.
You REALLY need to look up the word integrity. It has nothing to do with wearing a skirt on the internet because your friend isn't adult enough to handle her own shit and has to let someone else take care of it. You and your friend need to grow up.
What if they're both 16? They don't need to grow up then now do they? I do admit if one is 16 the girl should have her pants off but that is a completely different story. . .
Or perhaps the OP wants Ma Bell to fix this in order to HELP get the pants off?
Obviously I'm constrained in what I can do regarding this situation. Furthermore, the other person's English isn't commanding or forceful (that's why they gave her the run-around for days). But, being the idiot that you are, didn't think that before you came spewing that garbage.
You shouldn't be doing anything in this situation. This person is an adult and should handle their own contracts and accounts. They shouldn't have friends making the phone calls for them. Furthermore, you shouldn't be on ATOT asking for advise about a stupid credit check. You cry all you want about how you have no recourse and AT&T walks away from this. I told you want to do - TAKE YOUR BUSINESS ELSEWHERE. But, we all know what is going to happen. Your friend doesn't want to move her business. You appear to be the real problem here by throwing a fit about a simple credit check. You don't even know if it's a soft or hard check. You are blowing this way out and ATOT is just making fun of you.
Call mommy or daddy and ask them what you should do. That always works!
se7en - you have to be 18 to sign the AT&T contract
Originally posted by: LikeLinus
You shouldn't be doing anything in this situation. This person is an adult and should handle their own contracts and accounts. They shouldn't have friends making the phone calls for them. Furthermore, you shouldn't be on ATOT asking for advise about a stupid credit check. You cry all you want about how you have no recourse and AT&T walks away from this. I told you want to do - TAKE YOUR BUSINESS ELSEWHERE. But, we all know what is going to happen. Your friend doesn't want to move her business. You appear to be the real problem here by throwing a fit about a simple credit check. You don't even know if it's a soft or hard check. You are blowing this way out and ATOT is just making fun of you.
Call mommy or daddy and ask them what you should do. That always works!
se7en - you have to be 18 to sign the AT&T contract
Where do you see me throwing a fit, genius? Please go back and read what I wrote before making yourself look more like an idiot. I swear, what I would give to have you say this to my face
. lol.
Muadib
Lifer
- May 30, 2000
- 18,124
- 912
- 126
Originally posted by: Dari
Originally posted by: Muadib
WTF does integrity have to do with this?? Clearly neither you or your friend read the agreement she signed. I guarantee you that if you did, that you would have seen the words "subject to credit approval" written on it. It's usually in the first paragraph. If she signed it, then that's all AT&T needs. Getting over it, is your only recourse.
You should do your friend a favor, and introduce her to the at&t webpage. It allows you suspend & reactivate the phone from there. That way, she will be ready for the next time.
Does the credit check extend to reactivating a suspended account?
It might. I don't know at&t's policy regarding suspensions. Verizon ran a check on me about 2 years or so ago, and I had a landline with them for over 10 years. I didn't sign anything giving them the OK, and like your friend, I was pissed at first. However, my gf told me she was that Verizon was starting to report delinquencies to the credit bureaus. I wasn't delinquent at the time, so I didn't think they had a reason.
Yeah, I could have written a letter to get it removed, but I decided to let it go. I don't think it caused my score to drop more than 1 or 2 points, but I'm not sure because I only check about every other year. Even it dropped by 10 points, it really would not have mattered.
You and your friend should do the same, and just let it go. GeekDrew is correct. Technically, they can run her credit everyday, and be well within their rights. She can ask to get it removed, but they don't have to do it. I bet they will though, because they know your friend feels like a mistake was made, and they want to make amends. That's what a company with integrity does.
I'm not really sure it was really a mistake, because maybe that rep looked at your friend's payment history, and saw something they didn't like. You keep saying the check was done without her approval, but you are wrong. She gave it to them back when she first signed up. She should have a copy of the agreement. You both really should read it. Clearly, she never did.
And lighten up.
90% of the post in this thread tried to be helpful. You've been here long enough to know it wasn't gonna be 100%.Originally posted by: Muadib
Originally posted by: Dari
Originally posted by: Muadib
WTF does integrity have to do with this?? Clearly neither you or your friend read the agreement she signed. I guarantee you that if you did, that you would have seen the words "subject to credit approval" written on it. It's usually in the first paragraph. If she signed it, then that's all AT&T needs. Getting over it, is your only recourse.
You should do your friend a favor, and introduce her to the at&t webpage. It allows you suspend & reactivate the phone from there. That way, she will be ready for the next time.
Does the credit check extend to reactivating a suspended account?
It might. I don't know at&t's policy regarding suspensions. Verizon ran a check on me about 2 years or so ago, and I had a landline with them for over 10 years. I didn't sign anything giving them the OK, and like your friend, I was pissed at first. However, my gf told me she was that Verizon was starting to report delinquencies to the credit bureaus. I wasn't delinquent at the time, so I didn't think they had a reason.
Yeah, I could have written a letter to get it removed, but I decided to let it go. I don't think it caused my score to drop more than 1 or 2 points, but I'm not sure because I only check about every other year. Even it dropped by 10 points, it really would not have mattered.
You and your friend should do the same, and just let it go. GeekDrew is correct. Technically, they can run her credit everyday, and be well within their rights. She can ask to get it removed, but they don't have to do it. I bet they will though, because they know your friend feels like a mistake was made, and they want to make amends. That's what a company with integrity does.
I'm not really sure it was really a mistake, because maybe that rep looked at your friend's payment history, and saw something they didn't like. You keep saying the check was done without her approval, but you are wrong. She gave it to them back when she first signed up. She should have a copy of the agreement. You both really should read it. Clearly, she never did.
And lighten up.
What I don't understand is if they have the right, why would they ask for permission? And if they were given a firm negative, why do it against the customer's will?
Why create a scenerio if you don't need prior approval? It doesn't make much sense. It isn't the credit check that has me bothered, it's the fact that they did it without the approval of the customer. It doesn't matter if it was a hard or soft pull, they should be adhere to the customer's wishes. They simply could've told her that they couldn't go further without the check and I'm sure she would've relented. But they didn't.
:roll:
Definitely a mature response. I didn't say you were an asshole, I said that's the attitude you seem to have towards the matter. Furthermore, I agreed with you in that it's completely unnecessary to do a credit check on an account that's already been established.
It's clear now though that you ARE most likely an asshole, since you attack even those agreeing with you, and chances are AT&T probably already tried to help but you were too busy complaining to get it figured out. Thanks for being the guy who pisses off the customer support people so they treat those of us who aren't dicks like we are.
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