• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Need suggestions on how to deal with AT&T

D

Dari

Lifer
My friend lost her phone last week. She promptly went to an AT&T store to report the phone lost and have the service suspended. She found the phone the very next day and called AT&T to have the service restored. They said it would take 2 hours. 3 days later the service still wasn't restored so I called them and repeated the story. They said the service had been cancelled and they would need to do a credit check to restart it. I refused, telling them we suspended the service, not had it cancelled. The CS rep agreed that the error was on AT&T's part. She said they would work on it. Two days later the service was up and running again. However, someone called today to get some feedback on our experience. I asked if they did the credit check and the gentleman said yes. I told him that we never gave the approval for a credit check. He said he would investigate and call back.

Is it possible for them to "undo" the credit check? If not, what recourse can be taken considering they did the credit check without anyone's approval?
 
Originally posted by: Dari
My friend lost her phone last week. She promptly went to an AT&T store to report the phone lost and have the service suspended. She found the phone the very next day and called AT&T to have the service restored. They said it would take 2 hours. 3 days later the service still wasn't restored so I called them and repeated the story. They said the service had been cancelled and they would need to do a credit check to restart it. I refused, telling them we suspended the service, not had it cancelled. The CS rep agreed that the error was on AT&T's part. She said they would work on it. Two days later the service was up and running again. However, someone called today to get some feedback on our experience. I asked if they did the credit check and the gentleman said yes. I told him that we never gave the approval for a credit check. He said he would investigate and call back.

Is it possible for them to "undo" the credit check? If not, what recourse can be taken considering they did the credit check without anyone's approval?
Click to expand...

Nope, they can't undo it. You friends credit score has just dropped by 4 points. Congrats.
 
As long as you don't have credit inquiries every single month I don't think it will be an issue.
Likely they can get it removed from your credit report though.
 
You agreed to them being able to do a check when you signed up. It would fall under that. And it's really no big deal and not something to even have a thought about.
 
I believe your contract with AT&T states they can carry out a credit check without your permission. Privacy after signing a contract is a moot point. Sorry.
 
I believe your contract with AT&T states they can carry out a credit check without your permission. Privacy after signing a contract is a moot point. Sorry.

Edit: Double post time warp
 
Originally posted by: bigrash
Originally posted by: Chryso
Have you tried getting over it?
HTH
Click to expand...

hahaha.
Click to expand...

lol

next thing you know we will hear this 'friend' lost their phone again and since AT&T didn't cancel it they are hit will all these random charges.


Is this a parody post?
 
also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....
 
Originally posted by: alkemyst
also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....
Click to expand...

Unless permission was given at the time the phone was reported that AT&T could talk to a third person



Or Dari is on th eaccount
 
Originally posted by: Common Courtesy
Originally posted by: alkemyst
also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....
Click to expand...

Unless permission was given at the time the phone was reported that AT&T could talk to a third person



Or Dari is on th eaccount
Click to expand...

I was given permission because she did not have another phone.
 
Originally posted by: Dari
Originally posted by: Evadman
Wow, you have that big a problem with a credit check? Ouch.
Click to expand...

Yes, I still value privacy highly.
Click to expand...

Same here. I had my BofA credit card reported as lost. They sent me a new one but not after checking my credit. WTF?
 
Originally posted by: Dari
Originally posted by: Common Courtesy
Originally posted by: alkemyst
also credit check aside, I'd be more concerned at AT&T talking to anyone, but me or someone on the account....
Click to expand...

Unless permission was given at the time the phone was reported that AT&T could talk to a third person



Or Dari is on th eaccount
Click to expand...

I was given permission because she did not have another phone.
Click to expand...

That's pretty good...my wife is japanese so I deal with these kinds of things all day and in the end I am paying it. They usually need the customer online or you on the account. Most don't care to take 'additions' that can make account changes.

 
Originally posted by: zoiks
Originally posted by: Dari
Originally posted by: Evadman
Wow, you have that big a problem with a credit check? Ouch.
Click to expand...

Yes, I still value privacy highly.
Click to expand...

Same here. I had my BofA credit card reported as lost. They sent me a new one but not after checking my credit. WTF?
Click to expand...

you lost a CC and you fault them for seeing how your credit is?

Poor fuckers regularly have friends steal their cards...
 
Originally posted by: Dari
Originally posted by: Chryso
Have you tried getting over it?
HTH
Click to expand...

Nah, I have something called integrity. You should get some.
Click to expand...

WTF does integrity have to do with this?? Clearly neither you or your friend read the agreement she signed. I guarantee you that if you did, that you would have seen the words "subject to credit approval" written on it. It's usually in the first paragraph. If she signed it, then that's all AT&T needs. Getting over it, is your only recourse.

You should do your friend a favor, and introduce her to the at&t webpage. It allows you suspend & reactivate the phone from there. That way, she will be ready for the next time.😉
 
Originally posted by: Muadib
Originally posted by: Dari
Originally posted by: Chryso
Have you tried getting over it?
HTH
Click to expand...

Nah, I have something called integrity. You should get some.
Click to expand...

WTF does integrity have to do with this?? Clearly neither you or your friend read the agreement she signed. I guarantee you that if you did, that you would have seen the words "subject to credit approval" written on it. It's usually in the first paragraph. If she signed it, then that's all AT&T needs. Getting over it, is your only recourse.

You should do your friend a favor, and introduce her to the at&t webpage. It allows you suspend & reactivate the phone from there. That way, she will be ready for the next time.😉
Click to expand...

Does the credit check extend to reactivating a suspended account?
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top