Need help with offline network multi function printers

[accguy9009]

I work for a small non profit and we have no IT staff. Our Linksys WRTGL wireless router started becoming extremely unstable the last few months and myself and others were unplugging it almost every day to reset it so we scraped together $ 45.00 and splurged for a Netgear N300 Wireless Router. No one else was willing to set it up so I stepped into the breach. I installed set security to WPA/WPA2,changed the admin password etc. Everything worked, or so I thought at first. I used the same SSID we had before with the same wifi password. We have three small buildings very close together and one building has the router, cable modem and what looks like a Linksys 24 port switch w/POE, another has a Linksys WRT54G set up as an AP and the last building has an ASUS AP. The AP's connected up and we have what appears to be a good stable connection. Problem is our two Kyocera multi-function units are now offline and won't print via wifi any longer. They are a Kyocera KM-C2525E and a Kyocera Taskalfa 3050ci. I called the # on the printers and the people we bought them from said my problem was the IP scheming. When I replaced the router it messed up those settings. If anyone can guide me with this set up or advise me I would be extremely grateful. We don't have the $ to bring someone in to config this. I was told by printer guy that I needed to print the status page of each printer, I did, to see the network settings and I did but I am over my head on this one. Thanks in advance.

 

[ch33zw1z]

How are the printers connected? via wired or wireless?

Can you post the settings for the printers?

Are the printers the only issue so far?

 

[accguy9009]

Yes the printers are the only issue. That is a good question about the printers. The users connect on their laptops via wifi but I didn't check to see if they are connected to the 24 port switch via ethernet. They might be but even though I should have checked I did not. I printed out the test page with the network info but I need to go get it, will post them here within the hour.. I won't be back on site untill tomorrow morning to check if printers are connected via ethernet. Thanks for reply.

Can anyone explain the IP scheming thing for me?

 

[accguy9009]

this is what i have network wise on these two Kyocera MF printers.

the TASKalfa 3050ci

Lan interface

setting: auto
Current: 100BASE-TX Full

TCP/IP

status: enabled
Printer host name: KM86673F

IP4
DHCPv4 Status: Enabled
BONJOUR STATUS: Enabled
IP Address: 192.168.10.141
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.10.1

IP6
Status: Disabled
DHCPv6 Status: Enabled
RA Status: Enabled
Manual: Not Defined
DHCPv6(StateFul): Not Defined
RA(Stateful): Not Defined
Linklocal: Not Defined
AppleTalk: Enabled

The KM-C2525E

TCP/IP: On
IP Address 192.168.10.90
Subnet Mask 255.255.255.0
Default Gateway 192.168.10.1
DHCP OFF
BOOTP OFF
NetWare On
AppleTalk ON
Printer Name KM19ED4C


Those are the network settings from the Status page of both printers

 

[hextet]

IP scheming is the IP address space, and assignment for your network. On a network you will typically have a network address. From the IP information your posted your network address is 192.168.10.0. This is the network on which all your hosts reside on. You than have host addresses like 192.168.10.90, and a default gateway like 192.168.10.1. The default gateway is the part of the router that connects to the local network.


Are all your routers connected together as one network (all using the 192.168.10.0 network) or does each router belong to its own network? If they belong to their own network, the problem could lie with your users connecting to one network, and the printers being on another network.


One thing I noticed from your printer info that you posted, is you have the TASKalfa 3050ci set to DHCP, you should turn this off and manually assign an IP address. Printers on DHCP aren't always problamatic, but problems can arise.

You should go around to some of the computers connected to the wifi network, and run ipconfig to see what ip addresses they are getting, and whether they match up to the network address that your printers have.

 

[ch33zw1z]

this is what i have network wise on these two Kyocera MF printers.

the TASKalfa 3050ci

Lan interface

setting: auto
Current: 100BASE-TX Full

TCP/IP

status: enabled
Printer host name: KM86673F

IP4
DHCPv4 Status: Enabled
BONJOUR STATUS: Enabled
IP Address: 192.168.10.141
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.10.1

IP6
Status: Disabled
DHCPv6 Status: Enabled
RA Status: Enabled
Manual: Not Defined
DHCPv6(StateFul): Not Defined
RA(Stateful): Not Defined
Linklocal: Not Defined
AppleTalk: Enabled

The KM-C2525E

TCP/IP: On
IP Address 192.168.10.90
Subnet Mask 255.255.255.0
Default Gateway 192.168.10.1
DHCP OFF
BOOTP OFF
NetWare On
AppleTalk ON
Printer Name KM19ED4C


Those are the network settings from the Status page of both printers

These are both on the 192.168.10.x network

The Netgear defaults to a 192.168.1.x network.

What are the workstations on? run ipconfig to find out

If everything is on the 192.168.1.x network, then you'll need to change the printers to the .1 as well.

Since the TASKalfa 3050ci is running on DHCP, I would turned off DHCP and also choose a static IP address for it that's outside of the DHCP range of the Netgear..

 

[accguy9009]

IP scheming is the IP address space, and assignment for your network. On a network you will typically have a network address. From the IP information your posted your network address is 192.168.10.0. This is the network on which all your hosts reside on. You than have host addresses like 192.168.10.90, and a default gateway like 192.168.10.1. The default gateway is the part of the router that connects to the local network.


Are all your routers connected together as one network (all using the 192.168.10.0 network) or does each router belong to its own network? If they belong to their own network, the problem could lie with your users connecting to one network, and the printers being on another network.


One thing I noticed from your printer info that you posted, is you have the TASKalfa 3050ci set to DHCP, you should turn this off and manually assign an IP address. Printers on DHCP aren't always problamatic, but problems can arise.

You should go around to some of the computers connected to the wifi network, and run ipconfig to see what ip addresses they are ge
tting, and whether they match up to the network address that your printers have.

The printers that are offline are located in two of our 3 small buildings. They are connected by ethernet thru a two line ethernet, one line fax modem. In our main building where the new router and 24 port switch are located running ipconfig on three laptops yeilds these results,

IPv4 Address 192.168.1.3
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1


IPv4 Address 192.168.1.2
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1


IPv4 Address 192.168.1.14
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1

Headed to other buildings to run ipconfig over there. Those buildings(one has a MF Kyocera that is offline) have there own AP. A sticker on the AP's has this on it

Asus AP(in building w/2nd MF offline printer)
AP8 ch1 192.168.10.17

Linksys AP
AP2 ch6 192.168.10.11

Thanks for those who have replied. I don't know where to begin setting up this IP scheme to get these printers back on line

 

[accguy9009]

These are both on the 192.168.10.x network

The Netgear defaults to a 192.168.1.x network.

What are the workstations on? run ipconfig to find out

If everything is on the 192.168.1.x network, then you'll need to change the printers to the .1 as well.

Since the TASKalfa 3050ci is running on DHCP, I would turned off DHCP and also choose a static IP address for it that's outside of the DHCP range of the Netgear..

How exactly do I do this? ("If everything is on the 192.168.1.x network, then you'll need to change the printers to the .1 as well." )

How do I do this also?

"Since the TASKalfa 3050ci is running on DHCP, I would turned off DHCP and also choose a static IP address for it that's outside of the DHCP range of the Netgear."

Sorry I am such a noob on this. need help badly, Thank you

 

[accguy9009]

I went to our other buildings and did ipconfig, these are the results

Building 2
IPv4 192.168.1.15
Subnet mask 255.255.255.0
Default gateway 192.168.1.1

Building 3
IPv4 192.168.1.16
Subnet mask 255.255.255.0
Default gateway 192.168.1.1

 

[JackMDS]

If the printers can be configured through their build interface, change the IPs the match the Network.

Otherwise, temp set the wire connection of a laptop to static IP 192.168.10.10

Disconnet each printer from the Network, connect them with a wire to the Laptop and reconfigure the printer's IP to match the network subnet (192.168.1.x)

http://www.kyoceradocumentsolutions...wnload_centre.false.driver.KMC2525E._.EN.html

 

[accguy9009]

If the printers can be configured through their build interface, change the IPs the match the Network.

Otherwise, temp set the wire connection of a laptop to static IP 192.168.10.10

Disconnet each printer from the Network, connect them with a wire to the Laptop and reconfigure the printer's IP to match the network subnet (192.168.1.x)

http://www.kyoceradocumentsolutions...wnload_centre.false.driver.KMC2525E._.EN.html

Thanks for checking in. I don't know anything about the build interface but I will try this. I don't understand this completely but now I have a starting point and the rest of the weekend to figure it out.

 

[accguy9009]

If the printers can be configured through their build interface, change the IPs the match the Network.

Otherwise, temp set the wire connection of a laptop to static IP 192.168.10.10

Disconnet each printer from the Network, connect them with a wire to the Laptop and reconfigure the printer's IP to match the network subnet (192.168.1.x)

http://www.kyoceradocumentsolutions...wnload_centre.false.driver.KMC2525E._.EN.html

Is there anyway you can advise me how to do this? "Otherwise, temp set the wire connection of a laptop to static IP 192.168.10.10".

I am trying to use the Netgear genie, Advanced tab-set up-lan set up-address reservation. Is this how I should do this? Thanks in advance

 

[JackMDS]

Read the Printer's manual there should be there instructions for How-to manually set it up.

If the printer is set to another subnet playing with other Network devices' is Not going to do anything for the printer cause there is No valid connections between the two subnets.

 

[accguy9009]

Read the Printer's manual there should be there instructions for How-to manually set it up.

If the printer is set to another subnet playing with other Network devices' is Not going to do anything for the printer cause there is No valid connections between the two subnets.

Thanks, reading the manual set up for the 3050ci now.

 

[accguy9009]

Thanks to all who responded. This turned into a disaster trying to instal this 3050ci. Gonna bag it for tonight and try tomorrow. I am gonna be in a bad way Monday if I can't figure this out.

 

[accguy9009]

I found this guide on how to set a static IP for a printer ( or changing the IP address) on a printer when using a netgear router.

"1. Set a static IP address on your printer. Choose an ip address that is not being used on your network and assign it manually on your printer. (You may contact the manufacturer of your printer for assistance on how to do this)

2. Use the IP address reservation on your router. With this feature, the router will provide the printer the same IP address each time it connects to it, but you need to know the MAC address of the printer to be able to utilize this functionality. Here are the steps on how to set the IP address reservation on your router.
a. Access the router's web interface
b. Click on the LAN IP setup option
c. Click ADD in the Address Reservation table
d. Enter the IP address that you want your printer to have
e. Enter the MAC address of the printer
f. You may put "printer" in the device name or any name will do.
g. Click the apply button.

Restart your printer and check if it will receive the IP address that you specified on the ip address table."

on the Address Reservation table on the netgear genie. at the bottom it asks for

1. IP address
2. Mac Address
3. Device name
What should I enter in these fields?

 

[ch33zw1z]

I found this guide on how to set a static IP for a printer ( or changing the IP address) on a printer when using a netgear router.

2. Use the IP address reservation on your router. With this feature, the router will provide the printer the same IP address each time it connects to it, but you need to know the MAC address of the printer to be able to utilize this functionality. Here are the steps on how to set the IP address reservation on your router.
a. Access the router's web interface
b. Click on the LAN IP setup option
c. Click ADD in the Address Reservation table
d. Enter the IP address that you want your printer to have
e. Enter the MAC address of the printer
f. You may put "printer" in the device name or any name will do.
g. Click the apply button.

Restart your printer and check if it will receive the IP address that you specified on the ip address table."

on the Address Reservation table on the netgear genie. at the bottom it asks for

1. IP address
2. Mac Address
3. Device name
What should I enter in these fields?

this is called "static DHCP". you're telling the router to give a MAC address the same IP everytime:

1. IP Address is to be determined by you. Get on the main router and find out what the IP DHCP range is, used to .100-.150 was typical for a SOHO (small office / home office). Pick something outside of the normal DHCP range. If your router complains, pick an IP inside the DHCP range.

2. MAC address is the hardware address for the NIC (network interface card). It will be in a format like 00-00-00-00-00-00, but the 0's will be something else

3. Device name in the router settings should match the hostname of the printer.

I would still just use Static IP's on the printers..

 

[accguy9009]

starting ip address 192.168.1.2
ending ip address 192.168.1.254

should i use something above 192.168.254?

 

[JackMDS]

To use the Router in order to assign an IP the device has to be on the Network.

The Router can not assign any thing to a device that it does not see, your printers are Not on the Network so nothing would happen.

Unless you log directly to the printers with compatible stand alone PC baring a static IP of the same subnet as currently the printers are configured to and reset the printers to auto-config (or give them a static IP of the current general Network 192.168.1.x). Nothing within your Network will help you.

 

[ch33zw1z]

starting ip address 192.168.1.2
ending ip address 192.168.1.254

should i use something above 192.168.254?

Valid ip's in your range are .1-.254, somewhere in between there.

if you're going to use DHCP, then make sure the printers are also set to DHCP.