Need help with a job situation

coolred

Diamond Member
Nov 12, 2001
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I currently work part time for UPS. I am a sorter/loader. Its grunt work, and the place and people suck to work for. But on the plus side, it pays okay(I am currently getting 12.35, with a 1 dollar raise coming in August, and usually average about 1 dollar per year raise)and the benefits are great especially for a part time job. My insurance pays almost everything, I don't even have a co pay, on occasion I get a bill for like 3-4 dollars sometimes. My son had surgery once, cost like 5000+, I think we paid 18 bucks. Awesome perscription coverage. I currently get 3 weeks paid vacation. 3000/year tuition assitance. And its a union job, so its near impossible to get fired from.

I am considering taking a job at a place called Calltech, they are an inbound call center. They do customer service for all kinds of companies, verizon I know is one. They also do network support for Cable and DSL internet, not sure which companies though. I have heard mixed opinions on it, some say its a great place to work, others say they hate it. I am considering majoring in Networking, so not only does it get me valuable experience but it can allow for advancment, as I know they promote from within. So basically it may suck or it may not. I am not sure how great the benfits are, I know it offeres insurance, paid vacation and all that jazz, although you need to work 30 hours per week to get them. I was under the impression starting pay WAS 9 dollars and hour, but lately they have been advertising new pay rates. But while there taking my test, I heard a receptionist say techs start at 9/hour, so I am not sure on that. Thier tuition reimbursment is crappy compared to UPS. They pay basically and extra dollar per hour. So if i work 30 hours per week times 52 weeks I get 1560/year, almost half what I get at UPS.

I am going to a community college and the UPS reimbursement would pretty much pay for everything if I go part time to school. With Calltech, i will either have to go longer or get some money from the government.

So to sum it up, I currently hate my job, I work 20 hours per week and make about 247/week, with that increasing to 267 in august. I have great benefits and good tuition reimbursement.
I could trade this job to work longer hours(30) and make just slightly more(270/week), with less benefits and less reimbursment. But I gain experience and have the possibility for advancement.


I know how important experience can be in the IT industry, so I am seriously considering it. But at more hours with less pay, less benefits and less reimbursment for school, that doesn't make it sound to great.

So what should I do?
 
Nov 7, 2000
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work your current job until you are done with school

it might suck, but cheer up thinking that you are making more money to better support your family
 

DaTT

Garage Moderator
Moderator
Feb 13, 2003
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Sorry to pry, but why are you only working part time when you have a family?
 

coolred

Diamond Member
Nov 12, 2001
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I don't know that I will be making more money. As of my raise in august I would still be making 3 dollars more per week at calltech then at UPS, 270 compared to 267. Now granted I doubt that my raises at calltech will compre to my raises at UPS, so maybe by in a year I will be making more money, but not right now.

Plus staying at UPS, I get no job experience. So when I am done with school, I still may not be able to get a good job that I like.
 

Hossenfeffer

Diamond Member
Jul 16, 2000
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Benefits, benefits, benefits.

UPS (overall) is a great company to work for in that regard. $20-30/week difference for 10 more hours a week? Hayull no. Make up the difference in other ways, like shopping with coupons, reducing credit card APR's, etc. etc.
 

coolred

Diamond Member
Nov 12, 2001
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Originally posted by: DaTT
Sorry to pry, but why are you only working part time when you have a family?

I have wroked at UPS since I moved here, I originally started there while going to school at Devry. I never really had a reason to get another part time job, on occasion I needed some extra cash, but not too often. We get by, my fiancee also works, and our bills get paid. So I just never saw the reason to get another part time job. And I didn't really want to do anything else unless it was something I liked. I never got a full tiem job, because I knew I wanted to go back to school, and I don't want to be working full time while going to school.
 

Hossenfeffer

Diamond Member
Jul 16, 2000
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Originally posted by: coolred
I don't know that I will be making more money. As of my raise in august I would still be making 3 dollars more per week at calltech then at UPS, 270 compared to 267. Now granted I doubt that my raises at calltech will compre to my raises at UPS, so maybe by in a year I will be making more money, but not right now.

Plus staying at UPS, I get no job experience. So when I am done with school, I still may not be able to get a good job that I like.

$3 more a week, but having to work 10 hours more is MUCH different. And seriously factor the financial aspect(s) of the benefits into the picture.

As for job experience, is there any sort of advancement possible with UPS? The mere fact that you're holding down a steady job is a good step towards other employment. In addition, if you're majoring in networking, there's gotta be some assistance out there for job placement. Working in a call center isn't gonna give you -that- much more support experience (I would imagine) -and- you'll have to deal with often-moronic customers.
 

Scarpozzi

Lifer
Jun 13, 2000
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Let UPS pay off your school if you have that setup. UPS is a ground up company...so you'll always be able to move up to bigger and better things. Call centers are dead ends because you'll never be anything while you're on the phone....if you're not on the phones, you're either a trainer or management. Either way, you don't have a degree yet so it's unlikely they'll promote you. UPS is where you need to stay.
 

coolred

Diamond Member
Nov 12, 2001
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Yeah I know the 3 dollars more per week for 10 hour smore work is crap, and if it was all about the money, then i definately wouldn't do it. As for the finacial aspects of the benefits, those are harder to figure at this point, I know what UPS costs me, but not sure what it will cost at caltech.

Sure there is plenty of advancement at UPS, I could become a part time supervisor, a full time supervisor, even a driver. But in case you guys wonder why your packages arrived crushed, its for 2 reasons. One the managment doesn't know hwo to run the place and because of it packages get damaged. 2 the emplyees hate the place and therefore don't really care what happens to the packages. I am not saying we go out of our way to crush your stuff. But a lot of people there do things they probablly shouldn't to help get the job done quicker or easier, and as a result damages happen.

Why wouldn't working in a call center give me that much more experience, its better then the networking experience I am getting at UPS=nothing. And I thought abotu the moronic customers aspect, and that would suck. But if you had to work for my moranic bosses, you would see its probablly not that bad.
 

Landroval

Platinum Member
Feb 5, 2005
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UPS sounds like the win -- it is important to get work experience in IT, but I am not sure what you describe would be that impressive (I could be wrong about that). You can pick up an internship later.
 

coolred

Diamond Member
Nov 12, 2001
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Originally posted by: AgaBoogaBoo
How old are you? So you have a son and a fiance?

I will soon be 24, and yes I have a son and a fiancee, is that a problem?





Scarpozzi, while UPS is a ground up company, there is nothing else there I want to do. Almost every job there sucks. I mean they are so money oriented that they do absolutely anything in thier power to get the packages out as fast as they can. So therfore if anything bad happens, which happens all the time. It comes down throught he chain of command, with one person eylling at the next, untill it comes done to me.


Let me give you one example. I am a pickoff. I stand high up near a belt and as packages come, I place them into a slide that send them to thier correct destination trailer. When we take heavy flow some of these trucks back out. Which means I have to stop the belt to wait for the trucks to be pulled in. Rather then yelling at the loaders to load faster, they coem up and yell at me for shutting the belt off, since its wasting time.


Also we recently have not been hitting our numbers, so they cut all of our start times back about 15 minutes. SO for the first 15 minutes of the day packages are just piling up where they don't go. SO then an hour into the day we end up requiring extra help to clean it up. My part time supervisor and I have looke dat the numbers. We are running worse since we use more time in help then we gain by starting late. But the dumb ass's in management can't seem to see that.


Please don't think I am dead set on switching jobs. I am actually probablly leaning closer to staying at UPS. But with the possibility for some experience and that fact that I know my current job sucks big time. Calltech is looking better and better.
 

coolred

Diamond Member
Nov 12, 2001
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Originally posted by: MikeyIs4Dcats
work both....

And go to school, no thank you.


DaTT, is that suppose dot help me in some way, do you have anything useful to say?
 

Kev

Lifer
Dec 17, 2001
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i doubt working in a call center would give you that much experience, and you would probably hate your job even more than you do now, and you'd be working 50% more hours to make 1.2% more money. this is pretty much a no brainer IMO.

you can keep the UPS job and find a better IT job somewhere else.
 

iversonyin

Diamond Member
Aug 12, 2004
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With UPS, you get to spend more time with your son.

I'll stick with UPS untill you get your degree.
 

coolred

Diamond Member
Nov 12, 2001
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Okay let me ask you this, say I misunderstood the receptionist, or say she was talking abotu something else. What if starting pay is more like maybe 10-12?
 

shimsham

Lifer
May 9, 2002
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dont forget to factor in any additional child care expenses, or the time you may miss with your son that you can never get back.
 

coolred

Diamond Member
Nov 12, 2001
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Excellant points

As for the experience, what is wrong with it exactly, I mean isn't help desk kinda the starting point for IT? I know I won't be able to work there 6 months then go get a network admin job. But it may help me advance wouldn't it? Or am I wrong, which by the looks of it maybe I am.
 

Landroval

Platinum Member
Feb 5, 2005
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Originally posted by: coolred
Excellant points

As for the experience, what is wrong with it exactly, I mean isn't help desk kinda the starting point for IT? I know I won't be able to work there 6 months then go get a network admin job. But it may help me advance wouldn't it? Or am I wrong, which by the looks of it maybe I am.

I don't think it would be an advantage, really. It would be far better to do a smaller intership with an IT focus or do substantial projects while in school.
 

Phoenix86

Lifer
May 21, 2003
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The experience in a call center is not very techincal it's muc more customer service oriented. You are not getting experience at your new job unless you get a promotion.

From what I'm reading I'd stick at UPS. One of those $5000 bills that turns into an $18 copay may not go the same at the other job. That alone will suck up any extra $ your making in pay.
 

yoda291

Diamond Member
Aug 11, 2001
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your school has no positions in their IT dept?

Universities often have notoriously high turnover rates because people will go in for the full tuition remission and then run off to corporate ventures and most schools rarely pay competitively to anyone who can do anything well.

IME, call center work sux...hard. And you won't really be getting experience in anything beyond reading a script. Plus upper tier tech support is usually handled in-house. I know for a fact that verizon has a seperate support group just for enterprise clients. A close friend of mine is one of those techs.

My suggestion, poke around small businesses or schools.

BTW are you in ohio?
 

coolred

Diamond Member
Nov 12, 2001
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Shimsham, you bring up an excellant point as well.

About child care, I currently get that free from his grandmother, but I do son plan to put him in daycare. Calltech offers discount day care(not sure on the details) they also have an onsite gym(which can save money for the cost of a gym membership). Also since I am not sure on all the details of what thier benefits cost I will have to get that info at the interview, but anway, as I said, UPS is union, and I neglected to mention I have to pay a 31 dollar per month union due. So that makes the pay differance between the 2 like 10 per week, or basically I woul dbe getting oaid 1 dollar per hour for the extra 10 hours at calltech, which sucks I know, but if I enjoy it more, then it may be worth it.

But I will go to the interview on Friday and get the info i need, then maybe I will have better details to help me decide.