Need help on how i should proceed w/ Dell; NEVERMIND

[aphex]

5/14 - Purchased a Dell 20" 2005fpw Monitor
5/18 - 2005fpw arrives, notice some backlight bleeding
5/26 - Patch of dead pixels pops up, call dell for replacement.
5/31 - Replacement panel arrives. Says refurb right on the box, a few dead pixels, bad backlight bleeding, scratches on the lcd panel itself and on the base. I call dell and they are adamant that its a brand new monitor, which is clearly is not. I finally get her manager on the phone and she finally admits it might be a customer return, so she overnights me a new 2005fpw, and promises "it will be on your doorstep tommorow"
6/1 - Check the status online and it shows shipped, but arrival date is 6/3. I call fedex and they confirm and say not only did dell ship too late at night, but they have an arrangement w/ dell that overnight can be 2-3 days....
6/1 - I chat will dell online and she will not guarantee that i can get my money back if this replacement is bad, i am cutting it really close to being 21 days when the next one arrives...

This is a quote from the chat;
"Joshua, I can not assure you on the full credit on the return, but then I request that you wait for the monitor and if there are any issues then you can get back with the reference number that I will give you and we will issue the credit. "

I asked her to put it in writing that i will recieve full credit if im not happy with this 3rd lcd and she said she couldnt.

What should i do now?

Call fedex and refuse the delivery?


UPDATE: glad i didnt refuse delivery, i FINALLy got a good one... thanks guys

 

[rudeguy]

exactly how many threads does this need?

Refuse the delivery.

 

[aphex]

Originally posted by: rudeguy
exactly how many threads does this need?

Refuse the delivery.

i closed the other one since this has gone way past just the backlight bleeding on the first lcd...

 

[exilera]

That's a shame... I got my 2005fpw, and it's absolutely perfect. No bleeding, no dead pixels, and bright and crisp as hell. The perfect LCD. Don't refuse the delivery; hopefully you'll get a good one. I think you've just had bad luck.

 

[Hammer]

refuse delivery works when its a new purchase, i don't know about a warranty replacement. wouldn't you be stuck with the old monitor then?

 

[aphex]

Originally posted by: Hammer
refuse delivery works when its a new purchase, i don't know about a warranty replacement. wouldn't you be stuck with the old monitor then?

is it a warranty replacement? Im still w/i my return policy right now...

 

[CRXican]

stop making new threads

 

[aphex]

Originally posted by: CRXican
stop making new threads

stop crapping in mine. You didnt even bother to read the old one which was only about the first monitor, so i dunno what your complaining about.

 

[fbrdphreak]

Accept the new monitor. If it is what they promised, keep it and send back the other (s). If its not, get on the phone and climb so far up their asses you can lick their tonsils. I dunno what the problem is. You are the customer, explain it to them.

 

[aphex]

Originally posted by: fbrdphreak
Accept the new monitor. If it is what they promised, keep it and send back the other (s). If its not, get on the phone and climb so far up their asses you can lick their tonsils. I dunno what the problem is. You are the customer, explain it to them.

While in theory this should be correct, when you speak to them, it never seems to be the case...

 

[Adul]

two words
charge back.

 

[dartworth]

You need to start your own forum. Everytime you need to make a decision or buy something you make a thread about it.

This "drama" you are having with this stupid LCD has gone on long enough. Please just stop posting about it.

 

[aphex]

Originally posted by: dartworth
You need to start your own forum. Everytime you need to make a decision or buy something you make a thread about it.

This "drama" you are having with this stupid LCD has gone on long enough. Please just stop posting about it.

thanks for the assistance asshole.

 

[So]

I say accept it, assuming it's not a refurb this time. It's there and it may be perfect.

 

[Sphexi]

Call them, and bug them until they agree to the full return. They're dicking you around horribly and sending you bad units, not your fault if you go past the 30 days or whatever.

If they refuse to allow a return if this third one is bad, then tell them you're going to refuse the package and you expect the credit back, or you'll have your bank/ccard company do it for them.

If they agree to the return if the third one is bad, accept it, check it, then deal with it.

 

[dartworth]

Originally posted by: aphex

Originally posted by: dartworth
You need to start your own forum. Everytime you need to make a decision or buy something you make a thread about it.

This "drama" you are having with this stupid LCD has gone on long enough. Please just stop posting about it.

thanks for the assistance asshole.

it seems you need all the assistance you can get...

 

[RossMAN]

Josh,

Nothing personal and please do not take this the wrong way.

You've created how many threads regarding this? I recall you saying before you're fed up with this and are going to get a refund?

You should:
1) Refuse delivery.
2) Get a refund.
3) Do not buy another Dell LCD, get a Samsung or Planar.

 

[Special K]

If you get a replacement that's at least acceptable, you could use it for awhile and then call Dell up later and tell them the monitor is defective because of dead pixels and/or backlighting problems, and they should send you a replacement under the 3 year warranty (not the 21 day satisfaction policy).

I say call them up later because hopefully in the future they will have improved the 2005fpw to the point where there are no backlight issues, and you would be eligible for a replacement for one of these new ones because of your 3 year warranty on the original. If that one is bad (but at least acceptable), wait awhile and try again. I read on some board someone went through like 5-6 of these before he got a perfect one.

I ordered a 2005fpw a little over a week ago and it has some backlight bleedthrough. I called Dell up and the 2nd CSR I spoke with was apparently familiar with this issue and, after asking me to perform only one diagnostic test, said Dell would send me a new one with an enclosed return shipping label for the old one. She specifically said a new one, not a refurb when I asked, hopefully that will be the case. It should be here today or tomorrow. I guess this is highly dependent on which CSR you get though, as the first one was having me make all kinds of pointless adjustments to the monitor.

 

[Ciber]

Well i just plugged in my 4th 2005FPW and it is perfect!

Now to have them pickup the 3 busted ones... lol.

 

[Special K]

The May 05 rev A01's seem to be fine. I just got mine and it is fine!

 

[aphex]

Originally posted by: Special K
The May 05 rev A01's seem to be fine. I just got mine and it is fine!

The first one i got was an May 05 A01...

 

[MX2]

You are but 1 customer, they are a corporation. Good luck.

 

[Ciber]

Originally posted by: Special K
The May 05 rev A01's seem to be fine. I just got mine and it is fine!

I got one bad April 05 A01 and two bad May 05 A01. Third May 05 A01 is good though.

 

[Renob]

Aphex, PM me if you need help.

 

[aphex]

thanks... i'll leave this thread be till i recieve the replacement...