Need help! Can't get USB scanner to work.

[Ghost]

My father was running Win95 and an HP ScanJet6200C scanner. It worked fine.

He got nailed by a virus, so when I re-installed his system, I gave him Win98SE.

I installed the software for the scanner first. I shut the machine off, and plugged in the usb cord to the back of his computer. When I turn on the machine, nothing happens. It doesn't detect new hardware.

I've tried rebooting and or shutting the machine off several times. This was suggested in the readme file.

I even left the usb cable connected while I re-installed the software for the scanner. That didn't work.

Any ideas? It was sooo easy the first time with Win95, what the heck am I missing???

Thanks

 

[Ulysses]

oops

 

[c4t4h]

i have a 5300cse, and to install it, i loaded the software that came with it and then restarted---after windows was back up i connected the scanner to my computer (usb)--then it recognized new hardware and has been fine from then on.

 

[corkyg]

Did 98 resintall the USB drivers? Check Device Manager and make sure that they are there. Without them, it can't detect a USB device. If your reinstalled 98 from scratch, especially FE, it does not always install them.

 

[corkyg]

Did 98 resintall the USB drivers? Check Device Manager and make sure that they are there. Without them, it can't detect a USB device. If your reinstalled 98 from scratch, especially FE, it does not always install them.

 

[Ghost]

Yes, the USB root hub and the other item were listed in device manager.

c4t-4h
Hmmm, I connected the usb while the system is off. I didn't try to connect the USB while the system was on. I know it's supposed to be hot-swappable....maybe I'll try that tomorrow.

 

[utopia]

you got any other USB devices you can test out?

 

[Ghost]

No, except I know the scanner was working only days before I upgrade from 95 to 98SE.

 

[Maximus1]

I would definitely try plugging in the USB device while the computer is on. That is how I have always done it, and if I'm not mistaken most directions I've seen with USB devices tell you to connect the device with the computer on. Just a little reassurance to what c4t4h suggested you do, and you are going to try tomorrow.